メルキュールバリヌサドゥア 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.9/5 491 件のレビュー

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説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • コンベンションセンター、ビーチ、ヌサドゥアのアトラクションへのアクセスが簡単

  • 最新設備を揃えたミーティングルーム4室

  • ヌサドゥアビーチとショッピングセンターへの無料シャトル

  • 2層に分かれ、滝でつながれたプール

  • ホテルの客室とパブリックエリアでお使いいただける無料Wi-Fi

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ホテル所在地

メルキュールバリヌサドゥア

Jalan Nusa Dua Selatan, dh Jl Terompong Lot SW 03, Badung Bali
80363 ヌサドゥア
インドネシア

GPS:-8.80692, 115.22074

アクセスと交通機関

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チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

SOKA RESTAURANT

A semi-covered terrace makes this restaurant a comfortable and relaxed setting for breakfast lunch and dinner serving both local and international cuisines.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.9/5  491 件のレビュー

トリップアドバイザーの評価  3.5/5  1,136 件のレビュー

可もなく不可もなく

お客さまの声 2.5/5

Tamaki 一人 - 確認済みレビュー すべて

施設は古いが清潔感はある。シャワーは熱いお湯が問題なく出る。 タオルが置いておらず依頼しても来ないので1時間後督促の依頼をしたら、時間差で2度に渡りタオルが届けられた。

Tamaki K. 様 この度は、Mercure Bali Nusa Dua でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。 この度のご宿泊において、ご期待にお応えすることができず、大変申し訳ございません。 頂戴いたしましたご意見、ご感想をもとに、今後のサービス改善に必ず役立たせていただき、ご満足いただけるご宿泊をご提供できるよう、Mercure では、スタッフ一同、より一層の努力を重ねてまいります。 この度は、アンケートにご協力いただき、ありがとうございました。 またのご宿泊を心よりお待ち申し上げております。 ありがとうございました。 Ketut Iriana - General Manager

Staff a credit but the building is way past its best.

トリップアドバイザーの評価 2.0/5

lyn p Friends getaway - トリップアドバイザー認証口コミ

Fabulous staff - only too happy to help with everything you may need, but sadly many other reviewers have stated the issues with the hotel. The state of the pool, tiles and safety rails, damp smelling rooms and lack of cleanliness. I dropped a lipstick on the floor which rolled under the bed - warning - do not look under the beds - dirt, discarded clothes, flip flops and assorted rubbish. Private beach had around 15 - 20 sun beds but only one parasol between them. Most guests who arrived on the hotel shuttle at 10.00am went back on the next shuttle at 11. Great pizzas made to order by the pool but the pizza oven gave off black soot which then sprinkled itself across the pool. Many other issues which clearly management are aware of but don't seem able to fix! Very sad to not be able to rate this hotel as the staff do work very hard but it needs serious investment to make essential repairs, and there are much better options in the area.

Dear Lyn P, Thank you for sharing your detailed feedback about your experience at our hotel. While I'm pleased to hear that you found our staff to be fabulous and eager to assist, I'm deeply sorry for the issues you encountered during your stay. Your comments regarding the state of the pool area, room cleanliness, lack of amenities at the private beach, and other maintenance issues are concerning, and I apologize for the inconvenience and disappointment they caused. I want to assure you that we take guest feedback seriously, and we are committed to addressing these issues promptly. Our management team will be investigating each of the issues you mentioned to implement necessary improvements and ensure a better experience for our guests in the future. Your feedback is invaluable in helping us identify areas for improvement, and I appreciate you bringing these matters to our attention. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future. Best Regards, Ketut Iriana General Manager

Will Never Stay Again!

トリップアドバイザーの評価 1.0/5

DayTrip61704427819 トリップアドバイザー認証口コミ

Photos must be years old are are in NO way reflective of the state of this hotel today! We stayed December/January and tried to transfer to another Hotel but no vacancies over New Year/Xmas period! Have stayed in Mercure Sanur often and loved it! Thought we would try Nusa Dua this time! Mercure Nusa Dua was more than extremely disappointing. Pictures on site are not reflective of this hotel. Hotel needs a complete renovation. Wished we had read the hotels own website reviews before booking. On arrival given 2 rooms we did not book - had booked pool level rooms and had confirmed 9 months prior. On arrival told there was a mix up! After threat of contacting general manager suddenly the rooms we booked became available! Whole hotel especially Pool and pool area including sun beds need big renovation. Decking, false lawn falling apart and piles of tiles coming off pool daily Cabana bed support beams over pool are rotting and underneath support beams not connected and hanging off. Safety rail on top pool - some support struts are missing and some are not connected at all. All around the pool is a safety hazard especially for kids. Can't attached video evidence (file too big) of safety railing support strut missing and another unattached! Curtains were mouldy and dirty - had to ask for bed to be made up again due to dirty and blood stained sheets being put on bed. Air conditioner in one of our rooms leaking water - told to just turn it off and was not fixed prior to our checking out - Bali in rainy season without Air con not acceptable! Cancelled New Year Eves Dinner and all remaining pre-booked breakfasts due health concerns about how the restaurant was.

Dear Valued Guest, Thank you for choosing Mercure Nusa Dua, Bali, Indonesia, and for sharing your detailed feedback with us. We appreciate your valuable insights into your recent stay, and we sincerely apologize for any inconveniences you encountered. We are genuinely sorry to hear about the issues you faced, including the mix-up with room assignments, the condition of the pool area, and the cleanliness concerns. Your feedback is crucial to us, and we take your comments seriously as we continuously strive to improve our services and facilities. Regarding the safety concerns around the pool area, we are conducting a thorough assessment of the situation and will take immediate action to address any potential hazards. The well-being of our guests is our top priority, and your observations will guide us in implementing necessary improvements. We also apologize for the state of the curtains, bed sheets, and the air conditioning issue. Rest assured that we will work with our housekeeping and maintenance teams to rectify these issues and ensure a more comfortable and pleasant experience for our guests. Your decision to cancel the New Year's Eve Dinner and remaining pre-booked breakfasts is regrettable, and we understand the impact these concerns had on your overall stay. We genuinely appreciate your patience and understanding. We hope to have the opportunity to welcome you back in the future, where we aim to exceed your expectations with the improvements we implement based on your feedback. Best regards, Ketut IRIANA General Manager

BAD FACILITY AND SERVICE.

トリップアドバイザーの評価 1.0/5

YOLLIE1999 トリップアドバイザー認証口コミ

When the bathroom was used, the sewer couldn't run smoothly and one room flooded with water from the bathroom till the balkon which is literally means our room flooded with water within minutes. Even though housekeeping cleaned our room that afternoon. It should be cleaned after cleaning and if there is a clogged, the should know about it and cleaned it so that when guests use the bathroom in the evening after a long day, the water doesn't flood out of the bathroom. It seems like the room is not cleaned by housekeeping properly because the other than the clogged bathroom, our daily water is not refilled. When I complained to the receptionist, the response was very casual and there is no urgency like this accident often happened. The water is literally flooded from the bathroom until the window near balkon which is beside the lampside. What if there is electric shock from short-circuiting of light switches and water. The hotel can only apologize later on. The funny thing is when we are in a hurry to move our things to a new room, the bell boy delivered the card, it turned out that the card was NOT WORKING. HAHAHA What a way to test someone’a patience. At night, after being tired of traveling around Bali and wanting to take a shower and then sleep, instead you had to clean things in your room to move rooms plus you were pranked by the card not working. Service is VERY UNSATISFACTORY and NOT PROFESSIONAL AT ALL. When we want to ask for another room for the next day so that we can be close to our young grandchildren, instead the GUEST, which is us, was told to ASK the receptionist tomorrow if there is a room available tomorrow. Can't your front office system check when guests on that floor will check out? If it’s not true then it seems that the staffs are too lazy to check it and HELP the guest. I dont think this is the facility and service that WE the GUEST expect from a 4 star hotel in Bali. For the other guest, I think you can try another hotel if you expect good service during your stay in BALI.

Dear Yollie1999, Thank you for bringing your recent experience at Mercure Bali Nusa Dua to our attention. We sincerely apologize for the inconveniences and challenges you faced during your stay, and we appreciate your detailed feedback. We are deeply sorry for the plumbing issue that led to water flooding in your room. This is certainly not the experience we aim to provide our guests, and we understand the seriousness of the situation, especially with regards to potential safety hazards. Our maintenance team is currently investigating and addressing the plumbing problem to ensure such incidents do not occur in the future. Regarding the housekeeping concerns, we are disappointed to hear that the cleanliness of your room did not meet our standards. Rest assured, we are taking immediate action to review our housekeeping procedures and provide additional training to our team to prevent such oversights. We also apologize for the inconvenience with the room key card. This issue should not have occurred, and we are reviewing our procedures to ensure it does not happen again. Your frustration in this matter is entirely justified, and we are committed to improving this aspect of our service. In response to your request for a room closer to your young grandchildren, we understand the importance of accommodating family needs. We are actively reviewing our room allocation process to ensure a more proactive approach to guest requests. Please allow us another opportunity to make amends and provide you with the experience you deserve. If you plan to visit again, we would be honored to ensure a seamless and enjoyable stay for you and your family. Thank you for bringing these matters to our attention, and we appreciate your understanding. Best regards, Ketut Iriana General Manager

Memorable stay!!! @MercureBaliNusaDua

トリップアドバイザーの評価 5.0/5

riskifitrayana Couples - トリップアドバイザー認証口コミ

Thank you for the great service especially for Front Office & Housekeeping team who prepared our honeymoon treats. We are happy staying at mercure bali nusa dua. Clean bedroom and good hospitality... Thank youu and we will be back soon!!!!

Dear Riskifitrayana, Thank you for choosing Mercure Bali Nusa Dua for your special occasion, and we are absolutely delighted to hear that your stay was memorable! Our Front Office and Housekeeping teams were thrilled to be a part of making your honeymoon special, and we're overjoyed to know that you were happy with the service, clean bedrooms, and hospitality provided. Your kind words mean the world to us, and we are grateful for the opportunity to contribute to such a special moment in your life. We look forward to welcoming you back soon for another wonderful stay at Mercure Bali Nusa Dua. If there's anything else we can assist you with or if you have specific preferences for your next visit, please feel free to let us know. Thank you once again for choosing Mercure Bali Nusa Dua, and congratulations on your honeymoon! Best regards, Ketut Iriana - General Manager

との提携 TripAdvisor

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  • 312 件のレビュー 3.6/10 快適さ

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