イビススタイルズケアンズ 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 445 件のレビュー

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ALLSAFE認証ホテル

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メルキュール ケアンズは、ビジネスおよびレジャーでのご旅行のお客様にも最適です。スタンダードルームからファミリールーム、スパルームまで、さまざまな客室タイプをご提供しています。私たちは、温かくフレンドリーなサービスを提供する、手頃で快適な宿泊施設として、自信を持ってお客さまをお迎えします。

当ホテルの客室

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ホテル所在地

イビススタイルズケアンズ

15 Florence Street, Corner of Florence and Lake St
4870 ケアンズ
オーストラリア

GPS:-16.919012, 145.772888

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • レストラン
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

The Stanley

We are excited to welcome you to our brand-new restaurant in Cairns featuring a gorgeous pool deck and venue encouraging sharing with family and friends. Come and experience our delicious local produce, shared plates, and relaxed cool vibe.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  445 件のレビュー

トリップアドバイザーの評価  3.5/5  91 件のレビュー

Solid average accomodation

トリップアドバイザーの評価 3.0/5

Cat W トリップアドバイザー認証口コミ

The rooms are clean and the staff friendly enough but this was a disappointing stay for a Mecure. There are only 6 car spots and everyone else has to fend for themselves (including moving cars to avoid time penalties). The restaurant is basic, unable to cope with food allergies so we ate at the Novotel the majority of the time. Both the Novotel and Mecure accepted discount dining for Accor Plus but the Mecure really had no idea of the benefits for a Gold Accor member.

お客さまの声 3.0/5

匿名 ファミリー - 確認済みレビュー すべて

ドアの閉まりが悪い、エレベーターがずっと故障…など全体的に設備が古い。エアコンの効きが悪く、見てもらうようにお願いしたが結局最後まで見にきてもらえずでした。Wifiもかなり弱い。1週間滞在したが一度も掃除機をかけてもらえず、最後のほうはホコリだらけになった。 フロントの人はみんな愛想がよく心地良かった。 シャワーの湯圧はよかった。

Chiya H. 様 この度は、Mercure Cairns でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。 この度のご宿泊において、ご期待にお応えすることができず、大変申し訳ございません。 頂戴いたしましたご意見、ご感想をもとに、今後のサービス改善に必ず役立たせていただき、ご満足いただけるご宿泊をご提供できるよう、Mercure では、スタッフ一同、より一層の努力を重ねてまいります。 この度は、アンケートにご協力いただき、ありがとうございました。 またのご宿泊を心よりお待ち申し上げております。 ありがとうございました。 Mercure Csirns Team

Such an amazing hotel with a lovely outside area

トリップアドバイザーの評価 5.0/5

planetwonderer トリップアドバイザー認証口コミ

We really appreciated and loved this type of architecture, the whole Queenslander type of look that so represents Far North Queensland. It's so refreshing especially being surrounded by so many large hotels. Our room still had all the modern, large comfy features that makes a great stay. It's positioned in a great spot for cafes and the esplanade too. The breakfast buffet and dinner had lots to choose from and was very tasty in such a lovely, relaxing setting overlooking the pool. All staff we encountered were only too happy to help in any way and tried very hard to make sure we had an exceptional stay. Thank you

Staff Unaware of Accor Limitless Benefits

トリップアドバイザーの評価 3.0/5

harerace ビジネス - トリップアドバイザー認証口コミ

Staff unaware of Accor membership benefits. Gold members get free upgrade on check in and when asking for a King bed room, staff stated that there are no rooms with a king bed, yet when checking their website, you can book a king bed room, go figure !

Dear Harerace, Thank you for taking the time to tell us about your experience at the Mercure Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. All our staff are trained on all the types of rooms we have. There might have been a miscommunication as there is a posibility our team mentioned to you all the king bed rooms were fully occupied. We do apologies if this has caused an inconvenience to you. We very much value our members, However the benefit for a room upgrade will only be on availability and not guaranteed. But as a Gold member, we have provided you the rest of the benefits. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Cairns Team

Friendly and central to everything the city has to offer.

トリップアドバイザーの評価 5.0/5

Grant L トリップアドバイザー認証口コミ

This hotel is only 10 a 10-minute walk to the city centre and the fantastic pubs and cafes on the Esplanade. If you want to do it in 2 minutes get one of the the electric scooters outside the reception area. The safe are welcoming and very friendly, making my 3-week stay a pleasure. The only downside was their restaurant is not open every night, but not a problem when you are that close to everything the city has to offer.

Dear Grant, We very much appreciate your comments regarding your stay at the Mercure Cairns.. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our restaurant operates six days a week and close only on Sundays. For sure the next time you can experience alot more in our own restaurant. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Cairns Team

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 88 件のレビュー 6.5/10 雰囲気
  • 80 件のレビュー 6.1/10 朝食

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