Novotel Toronto Vaughan 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 1,376 件のレビュー

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説明

ホテルのその他の情報

  • Free WiFi, large work space, 55-inch LCD TV

  • Indoor pool, fitness center, kids' play area

  • Modern and contemporary restaurant and bar with patio

  • Shopping at Vaughan Mills, free parking

  • Wonderland 10 minutes' drive, 35 to Toronto, Subway 8 minute drive.

当ホテルの客室

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ホテル所在地

Novotel Toronto Vaughan

200 Bass Pro Mills Drive
L4K 0B9 VAUGHAN
Canada

GPS:43.822082, -79.539375

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

NOVOTEL TRIO

At Trio we are reinventing the concept of dining by offering you an inventive selection of tasting-sized plates featuring cuisine from around the world-each paired with world-class wines.All in a comfortable and relaxed atmosphere

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  1,376 件のレビュー

トリップアドバイザーの評価  4.0/5  630 件のレビュー

Never again

トリップアドバイザーの評価 2.0/5

peleer トリップアドバイザー認証口コミ

Terrible experience. Staff were nice and friendly but I shall never return. Room very tired. Could use some paint, for starters! 2 paper cups for the room. More like a cheap motel! But, $600 for 2 nights. Pool looks nice but we didn’t get to use it.

Dear peleer, Thank you for taking the time to share your feedback with us. We genuinely appreciate your comments, as they provide us with valuable insights into areas where we can improve our services. We apologize for the inconvenience you experienced during your stay. We take the concerns you raised about the room condition seriously and will address them promptly. Your feedback about the room needing paint and the limited amenities has been noted, and we will work to enhance the overall quality of our accommodations. Regarding the pricing, we understand that our rates should reflect the value of the experience we provide. We are currently reviewing our pricing structure to ensure it aligns with the expectations of our guests. Once again, thank you for bringing these matters to our attention. We hope you would consider giving us another chance in the future to provide you with an improved and more enjoyable stay. Sincerely, Gabriel

Loved the staff, not the room.

トリップアドバイザーの評価 2.0/5

Peleeplaces ファミリー - トリップアドバイザー認証口コミ

The staff here are wonderful and helpful. Unfortunately, we had some problems with our room and although they were addressed somewhat, I would not recommend this place if you are planning to spend much time in the room. Our hairdryer was broken. The pullout couch had no sheets the first night and only one thin blanket from the closet. There were only 2 hangers for 2 people. We had 2 paper cups for the entire room. For me, travelling for the first time as a disabled senior, I was very disappointed with the bathroom entry, which was very impossible for me to use in my new wheelchair. The staff attended to this immediately but it was obvious I was not the first person to experience this problem in the‘handicapped room’! The king bed was heavenly. The pool looks great. Too bad it didn’t meet my expectations.

Dear Peleeplaces, Thank you for taking the time to leave a review. First of all, I would like to apologize for the deficiencies in your room. This should have been caught by the team and fixed before you even got there. We have addressed your feedback with the housekeeping manager and will ensure this will not happen again. I am excited to share to you that we are going through renovations later next year so I welcome you to try out the new Novotel Vaughan in 2024. In your service, Gabriel

Good hotel and great services

トリップアドバイザーの評価 5.0/5

Tt S トリップアドバイザー認証口コミ

Very good hotel I stayed there for business the service was very good cheaper than other hotel in the area,spacious room and loved the coffee in the room also pool was clean and not crowded. Definitely I will be back.

Dear 267tts I wish to thank you for choosing Novotel Vaughan on your last trip and for taking the time to share your review. I'm glad the team was able to make your stay comfortable. Looking forward to seeing you soon. Kind regards, Gabriel

Would never stayed if I new they could not l provide to the group.

トリップアドバイザーの評価 1.0/5

thiberr トリップアドバイザー認証口コミ

A group o booking was offered for a wedding I was attending. The Hotel was aware that the wedding was taking place at 4:00 and when we arrived we were told that the Check-in was not before. 3:00, we did get it at 2:30 but after driving for 5hrs and having to get ready (shower and dress) and hoping to get to rest a bit we were rush to get to the ceremony . I was not impressed that the hotel would offer a group booking if they could not accommodate. If the hotel would stop cutting down on services and start thinking about the customer the rooms would have been ready. I booked 2 rooms asking for connecting room and they did not provide it. SOrry this hotel should learn what customer service is.

Dear theberr Thank you for sharing your feedback with us. I am sorry to hear that you were not able to get your room earlier. We do try our best to get the room cleaned so that the room would be available for guests as early as possible. We were able to provide you with a check-in time 30 minutes earlier than the guarantee. I would like to assure you that your feedback was taken seriously and we do try our best to accommodate our guest's requests. I am hoping your next stay with us will be much more relaxing and enjoyable. Sincerely Gabriel

North of Toronto for 2 Nights

トリップアドバイザーの評価 4.0/5

RCBubbles ファミリー - トリップアドバイザー認証口コミ

We stayed at the Novotel Vaughan from July 5-7, 2023. I've got no complaints. We stayed in a 1 bedroom king bed suite with the breakfast included option. The king bed in the bedroom was comfortable and the kids slept well on the sofa pull out bed in the main room. We met some unpleasant people in the pool, but that's not the hotels fault. The elevator was slow, but that's fine. The included breakfast options are limited unless you want to pay more to order from the full breakfast menu; I guess you need to draw the line somewhere. But as I said, no real major complaints. No highway noise or noise in the hallway. Close to Vaughan Mills mall where we ate once at the Pickel Barrell. We also visited LegoLand in the mall as well. This hotel is a close drive to Wonderland and Dave & Busters (we went to both). We would stay here again.

Dear ChampagneCasson, Thank you for reviewing our hotel. We are happy to hear that your overall experience was a positive one. We are currently undergoing a change in the menu offerings. It will be ready by the end of the year and you will love the modern food selections. We look forward to welcoming you back to Novotel Toronto Vaughan Centre soon! In hospitality, Gabriel

との提携 TripAdvisor

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