ソフィテルカサブランカトゥールブランシュ 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 585 件のレビュー

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説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • カサブランカのアールデコ調の街並みやビジネス地区の中心部に位置しています。

  • ウェルネスインスティテュート:ソフィテルスパおよび屋内プール&トリートメントルーム

  • アトリエオリエンタル:モロッコレバノン料理を楽しめるレストラン

  • ブラッセリーラトゥールでは、伝統的なフレンチブラッセリーの定番料理をお楽しみいただけます。

  • メディナ周辺、ハッサン 2 世モスク、海の見事な眺め

当ホテルの客室

ホテル所在地

ソフィテルカサブランカトゥールブランシュ

Rue Sidi Belyout
20000 カサブランカ
モロッコ

GPS:33.597748, -7.614201

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  585 件のレビュー

トリップアドバイザーの評価  4.5/5  2,966 件のレビュー

2023エクセレンス認証

Not Sofitel-worthy

トリップアドバイザーの評価 1.0/5

Kai W Couples - トリップアドバイザー認証口コミ

I don’t think I’ve ever been this disappointed in a hotel before. Coming from Sofitel Agadir, since I generally love and choose the Sofitel brand, this was a disaster. I used one of my SNU’s to an upgrade to the Opera Suite. This was nothing like on the pictures. The room was old, dated, damaged with broken locks and most of all dirty. Smudges in all objects, yellow toilets, ripped curtains, smudged bed linnen, cigarette burns in the tub, flies in the toilet, countless listed amenitites that were not available, etcetera. After 1.5 hours they finally moved me to another room. This suite was at least 30m2 smaller than the latter, but mostly important it was just as dated and damaged as the other suite. They were in no way accomodating resolutions; every effort came from me. After all, it took 3 hours of my time (exploring Casablanca) and the concierge saying ‘Well thats not a problem since there is nothing to do during Ramadan’. I think thats up to me to decide. As they had no other solutions left, my only solution was to leave the hotel. They didn’t even offer downgraded clean rooms, also denying there were any other better suites while the hotel inventory showed there were. To my surprise it was not possible to refund me fully after their lack of offering whats booked. Finally, after speaking the non-empathic manager on duty, they refunded the amount + SNU. All in all, I come in a Sofitel quite frequently, and this one has disappointed me the most and is not brand-worthy. I do not think the refund is sufficient as they wasted 3 hours of our precious time by moving so slow.

Best Experience!

トリップアドバイザーの評価 5.0/5

Randa A トリップアドバイザー認証口コミ

The staff at this hotel are the highlight - they ate true gems. From Bencharki (waiter) to Aisha (Mesmen station) to Sarah (omlette station) to Mehdi (restaurant manager/breakfast entrance) - they are incredible. Super helpful, very friendly, always trying to make sure our needs are met. Thank you so much. The rooms were also beautiful, spacious, & well equipped. Room service, reception, & the cleaning team were all brilliant. Thank you for making our first trip to Morocco and our stay @ Sofitel so memorable!

Fantastic team and service from Sofitel!

トリップアドバイザーの評価 5.0/5

alona-london トリップアドバイザー認証口コミ

Had a fantastic stay at Sofitel Casablanca last week of January. Everyone went the extra mile to make our stay absolutely special. Thank you! Rooms are spacious, clean with plenty of amenities. When I enquired for an iron and the ironing board, it was brought to my room within minutes! We had breakfast, lunch and evening drinks at the hotel restaurant and the choice was great! From hot meals, salads to a huge selection of deserts. Since we were a big group restaurant staff kept the bar open a little longer just for us :) We also enjoyed spa package which was absolutely brilliant. The lady who did Hammam treatment was amazing. I have never been so clean in my life haha and the masseuse Maha is a real star. Without asking she somehow knew my main pain points and did a magical job on my back and legs! I left the Spa feeling refreshed, relaxed and rejuvenated. In fact, all the ladies at the Spa made this experience so nice that I am already looking for Hammam in London! Thank you Maha and everyone at Sofitel Casablanca!

Mediocre hotel.

トリップアドバイザーの評価 3.0/5

NJain27 トリップアドバイザー認証口コミ

It's a nice hotel when you enter but the room is really rundown and outdated. This didn't feel like a luxury hotel. The bed is ok, not the best and there was no view from the room. The bathroom was not really welcoming... The lobby, service and breakfast were good.

Excellent service

トリップアドバイザーの評価 5.0/5

Nesrine H トリップアドバイザー認証口コミ

I recently had the pleasure of organising a meeting here and it exceeded all my expectations. The meeting room was impeccably clean and beautifully decorated. The dining options were exquisite, with a diverse menu featuring delicious dishes crafted with fresh, locally sourced ingredients. The attention to detail and level of service throughout my stay were truly exceptional, making it a memorable and enjoyable experience. I highly recommend this hotel.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 166 件のレビュー 9.1/10 ロケーション
  • 465 件のレビュー 6/10 客室
  • 664 件のレビュー 9/10 サービス
  • 8 件のレビュー 0/10 インターネット
  • 175 件のレビュー 4.1/10 清潔さ
  • 126 件のレビュー 5/10 設備
  • 124 件のレビュー 8.4/10 朝食
  • 45 件のレビュー 2.3/10 お値打ち度

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