アダジオポルトドベルサイユ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.9/5 641 件のレビュー

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16 rue Eliane Jeannin Garreau, 92130 イシーレムリノー, フランス

説明

ホテルのその他の情報

  • パリエキシビションセンターに隣接

  • ミーティングルームとビジネスコーナー

  • アクアブルヴァールウォーターパークに近接

  • 屋内専用駐車場

  • 24時間対応のフロントデスク

当ホテルの客室

ホテル所在地

アダジオポルトドベルサイユ

16 rue Eliane Jeannin Garreau
92130 イシーレムリノー
フランス

GPS:48.831451, 2.281439

電話番号
ファックス +33 1 55 00 67 67

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • Wifi
  • 朝食
  • 会議室
  • 全館禁煙

朝食

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.9/5  641 件のレビュー

トリップアドバイザーの評価  3.0/5  548 件のレビュー

Good location and room but staff and customer service shocking

トリップアドバイザーの評価 2.0/5

badger1981 トリップアドバイザー認証口コミ

Terrible customer service. Extremely unhelpful staff with no desire to help guests with reported problems. Air conditioning did not work, they offered a fan. We already had a broken fan in the room so told them this wasn’t good enough. They sent a technician up after 3 days who told us they ordered specialist parts to come the next day…this was a lie. The next day I enquired where the specialist parts were and they offered me a fan again. When I returned to the room the whole electrics had failed in the room and we were left in darkness. This was the final straw we asked for a room change and we’re granted this the following day. The safe then failed and wouldn’t open we had all of our money and passports in there along with some valuables. When reported to reception at approximately 7pm, we were told that no-one would be able to help us until 9am the next day. Front door code and Wi-Fi code changed, we thought it was us being stupid but when we finally reported they told us it changed on the 1st of the month. I’m not sure who we were expected to know that. Nothing in the room was changed replenished or cleaned in a whole week stay. You need to go to reception to ask for basic replacement items like toilet rolls and towels. All in all a good location and although the rooms are basic they were more than good enough for a family to stay in for a week and see the sights of Paris. I just wish the staff were more helpful and attentive to guests who stay at the hotel. It’s a nice hotel but considering the size and amount of rooms, there really was very limited staffing with no one visible at front of house most of the time.

Staff very helpful

トリップアドバイザーの評価 4.0/5

lde457 Friends getaway - トリップアドバイザー認証口コミ

Came here on a student trip with a group of 16. The rooms were great, staff extremely welcoming and helpful, and the hotel well-positioned with good metro connections and some useful shops nearby. We didn't try the breakfast but the accommodation itself was great. I would come here again.

Expensive, pretty low service level

トリップアドバイザーの評価 2.0/5

GauravTO ファミリー - トリップアドバイザー認証口コミ

When paying so much money, you expect some level of service. They have gone pretty hideous about basic things - cleanliness, housekeeping, etc. They didn't disclose outright during booking, and when I asked, they said housekeeping is paid. Even for fresh towels, you can only ask them in evening, and have to come to lobby to collect. Not staying again.

Mostly a good hotel

トリップアドバイザーの評価 3.0/5

kausarb2014 トリップアドバイザー認証口コミ

Reasonable for a party of three, with one very large bed plus sofa bed, small kitchenette and separate bathroom with separate toilet. There’s a balcony which could be better used if it had a couple of chairs with table so you could eat breakfast there. Toilet is so small that if you’re not careful, you’d hit your head on the door when getting up. Bath is too deep with high sides so you have to climb over. With three in our group staying five nights, they left us only three toilet rolls. Staff at reception are quite helpful and friendly.

Harassed at the hotel

トリップアドバイザーの評価 1.0/5

m0cirand Friends getaway - トリップアドバイザー認証口コミ

We booked an apartment for 4 people but when we got to the room the extensible couch was not made, therefore we had to call the reception, but the phone in the room was not working. Then we did it ourselves, however everything was dusty and used. But this was not the worst part of the experience. On our second day there, there was no hot water. We went downstairs to the reception twice to complain about this and ask when it will be solved. The staff told us in a very rude manner that they do not know and cannot say anything about it, without even an apology. Moreover, we brought a towel from the room which had a hole in it and requested to replace it. Without any apologies, the receptionist gave us one new towel but insisted that we take the old one back to the room. We told him we don’t need the ripped towel back and left it on the reception counter. The front office employee started becoming very aggressive, chasing us with the towel, screaming and touching us. He insisted to accompany us to the room, but we refused because we were scared of his aggressiveness. We did not feel safe at all and kept telling him that we will call the police.And all of this happened in a lobby full of guests. After this incident, we did not trust the staff or the hotel for any other problem that we might have, like the lights in the room that were flickering, the portable heater that only worked in the first night. I want to mention that we can get past the dirtiness and the lack of hospitality from the staff, but we cannot accept being harassed by the hotel staff in such a manner. This is supposed to be a 4 star hotel and it was terrible in every way possible. I really hope that our bad experience will be heard and we expect a reply from the management of the hotel.

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 236 件のレビュー 5.6/10 設備

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。