Novotel Trabzon 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 527 件のレビュー

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Cumhuriyet Mah Kasustu Beldesi, Yomra Trabzon, 61000 TRABZON, Turkey

説明

ホテルのその他の情報

  • Free WIFI

  • Indoor pool, tennis, garden-view gym, sauna

  • Turkish and international terrace dining, bar

  • Free Private Parking Available On Site

  • 6-minute drive to airport, 15 minutes to city centre

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ホテル所在地

Novotel Trabzon

Cumhuriyet Mah Kasustu Beldesi, Yomra Trabzon
61000 TRABZON
Turkey

GPS:40.97047, 39.837021

電話番号
ファックス +90 462 455 90 09

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

NOVIST RESTAURANT

Contemporary, informal restaurant serving modern international cuisine as well as Turkish and Black Sea specialities.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  527 件のレビュー

トリップアドバイザーの評価  4.5/5  673 件のレビュー

2024エクセレンス認証

Novotel needs to train staff about hospitality

トリップアドバイザーの評価 1.0/5

niraj r トリップアドバイザー認証口コミ

If one needs to learn about 5star hospitality then this property is an institution because it teaches you everything "What not to do". No one smiles (receptionist, restaurant, room cleaning staff). I saw poor reviews related to this but thought it would have been a personal feedback but the service in this hotel is pathetic. Offcourse speaking English is not common in Trabzon but people outside in general are so nice and polite that they make an effort to help you and keep smiling and trying. To make things worse we are Vegetarians and to explain that to this 5star staff is to invite their rude stare "then why did you come here". Starts with the guy at the reception and the trainee and the bell boy (who stops in the room after getting luggage imploring you and almost threatening you for a Tip). I asked the trainee to show me an executive room and he says that we will give you the price difference and if you like it we will show you the room. The receptionist is a street smart alec who without speaking tells you that you better stay in the room that you have booked because you dont look the type who wants a sea side view. I changed to Ramada for additional 2 nights and thank god for it. Novotel needs to get their act together if they care for their brand. Why should smiling be such an arduous difficult task ???

Dear Niraj Rathi, First of all, thank you for choosing Novotel Trabzon for your stay. Comments form our guests are very important for us to help us increase the quality of our services. We would like to state that necessary training will be provided to our colleagues in line with your feedback in your comment. However, I must point out that your upgrade request was not fullfilled due to lack of availability and by the time of your arrival we had only suite rooms available which you did not want to cover the extra charges of suite room. Thank you once again for taking your valuable time and sharing your objective comments with us. Regards, M. Kiran General Manager

رائع

トリップアドバイザーの評価 5.0/5

rabab a トリップアドバイザー認証口コミ

الفندق حلو ونظيف والبوفيه جدآ لذيذ والموظفه بشرى جدآ راقيه في التعامل وذوق وتتكلم لغه عربيه The hotel is nice and clean, the buffet is very tasty, and the employee, Bushra, is very sophisticated in dealing and taste, and she speaks Arabic

Dear Guest, We are happy to learn that you had a pleasant time at Novotel Trabzon. In addition, you can be sure that we will share your kind comments about our service quality with our entire team, especially Ms. Büşra.We hope to welcome you again as soon as possible and to experience the Novotel difference again. Regards, M. Kıran General Manager

جميل جدا

トリップアドバイザーの評価 5.0/5

habib a トリップアドバイザー認証口コミ

الفندق حلو ونظيف والبوفيه جدآ لذيذ والأجمل الموظفه بشرى جدآ راقيه في التعامل ومن تركيا وبتتكلم لغه عربيه . The hotel is nice and clean, the buffet is very tasty, and the most beautiful employee is Bushra, who is very elegant in dealing and from Turkey and speaks Arabic.

Dear Guest, We are happy to learn that you had a pleasant time at Novotel Trabzon. In addition, you can be sure that we will share your kind comments about our service quality with our entire team, especially Ms. Büşra.We hope to welcome you again as soon as possible and to experience the Novotel difference again. Regards, M. Kıran General Manager

Bad experience

トリップアドバイザーの評価 1.0/5

shathaf2022 トリップアドバイザー認証口コミ

Worst experience ever , we had booked a room with three single beds and they gave us a double room with an extra bed noting that it was our request since we’ve done our reservation!! Room is very small and had no view!! Tried to contact them many times and no-one changed the beds or the room or even tried to make us satisfied!!! We surly wont look for this stay in future or deal with the tourism company “ Refan” ✖️✖️✖️

Dear Guest, welcome to novtel trabzon, you felt uncomfortable. I have to say about the subject that our hotel allocates rooms according to how your reservation was made. We do not have a room with 3 separate beds in the hotel standards.Of course, we can help you by paying the difference for sea view rooms according to availability. of course we can help Regards, M.Kıran General manager

very good

トリップアドバイザーの評価 4.0/5

ali a トリップアドバイザー認証口コミ

I always stay in this hotel .The location excellent there is mall only steps from the hotel . The room is clean and all what I need is there . The breakfast very good . The staff very helpfull. safe trip for all . Ali Alkhuder from Kuwait.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Trabzon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Murat Kıran General Manager

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。