Mercure Oxford Eastgate Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 907 件のレビュー

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Mercure Oxford Eastgate Hotel - Image 1
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73 High Street, Oxford, OX1 4BE OXFORDSHIRE, United Kingdom

説明

ホテルのその他の情報

  • Central location with nearby transport links

  • 17th Century building with original features

  • Eastgate Brasserie

  • Gateway to the Cotswolds and Blenheim Palace

当ホテルの客室

ホテル所在地

Mercure Oxford Eastgate Hotel

73 High Street, Oxford
OX1 4BE OXFORDSHIRE
United Kingdom

GPS:51.752201, -1.249124

電話番号
ファックス +44 1865 794163

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • シャトル
  • レストラン
  • Wifi
  • エアコン
  • 朝食
  • 全館禁煙
  • ルームサービス

EASTGATE BRASSERIE

非契約写真

Eat, Drink and unwind morning, noon and night at the Eastgate Brasserie. Soak up the atmosphere and experience a twist on traditional British and European cuisine within a contemporary setting.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  907 件のレビュー

トリップアドバイザーの評価  4.0/5  1,867 件のレビュー

0/5 - Better off at Travel Lodge!

トリップアドバイザーの評価 1.0/5

7Marilyn トリップアドバイザー認証口コミ

The only good thing about this hotel is the location. Just spent two nights at The Mercure Eastgate and were very disappointed with many aspects. We paid £170 per night. The bedrooms and corridors are in need of refurbishment. Quite frankly we have never seen such dull, badly lit and poorly decorated corridors. Our bedroom was a reasonable size but badly needed refurbishment - paintwork on the doors, doorframes, windows and walls was chipped and scruffy. The window frames look as though they haven’t been cleaned for years. The furniture and wardrobe doors were marked, chipped and scuffed. The air conditioning did not work and the windows could only be opened a couple of inches. The bed needs replacing and the quality of the duvet, pillows and bedding were the cheapest we have ever experienced in any hotel we have ever stayed at. We requested different pillows which were supplied for night 2. One of the towels was frayed. Now to breakfast! The so-called continental breakfast was very poor - the small selection of cold meats and cheese were dry (probably because the selection had been displayed for an hour or more and uncovered), the minimal selection of croissant and ‘pastry’ had either been baked the night before or very early that morning. Stogey and dry! The ‘hot’ breakast was extremely poor due to the fact that none of it was hot!!!!! The scrambled egg was rubbery, congealed and cold. We left it after two mouthfuls! We complained to the restaurant manager who assured us that our breakfast the next morning would be cooked to order. However this didn’t go exactly to plan as no one came to take our order, but instead plated up full breakfasts suddenly arrived. Unfortunately most of the breakfast items were left because once again it was not hot enough. No staff approached us to check if we were satisfied. We had given up by this time. We checked out and sat for a short while in the lounge area. We attempted to use the toilets in this area only to find the door had not been unlocked by staff. We then had to ask reception to unlock the toilet door. Staff appear to be disinterested and untrained. In all we were extremely disappointed with the hotel facilities and staff. We definitely would not recommend the hotel to anyone.

Good location and good value hotel

トリップアドバイザーの評価 4.0/5

Laurent315945 トリップアドバイザー認証口コミ

Accommodation is very expensive in Oxford (we stay often). This hotel was the best value we found. Well located at end of High Street, and our room overlooked Merton College. Smallish room, but had everything we needed incl fridge and was quiet considering the location - just off the High Street, We booked room only and had breakfast on the first morning at the Queens Lane Coffee House over the road. Was expensive so for the 2 other days we had breakfast in the hotel. Food and coffee was not very hot, but perfectly adequate, and there was plenty on offer. Our room was on the second floor and we appreciated the lift. Staff were at all times efficient and polite. We didn’t try bringing the car into Oxford - we know the problems - so always use Park and Ride, Queens Lane stop is handy for this hotel, overall a good stay, and would book here again.

Cleanliness needs improvement

トリップアドバイザーの評価 3.0/5

nd55 トリップアドバイザー認証口コミ

Great location in the High Street. It has three floors with lift only to the second floor. This implies you have to carry your luggage by the steep stairs without help. The single room with a large desk and a small but well used bathroom. It has a small closet where the coffee maker and cups are located, so there is little space to hang clothes. The breakfast is expensive (12) considering the food variety. Unfortunately the cleanliness is deficient. I found the bathroom litter with the last guest's things and a hair in the shower. Disgusting and unacceptable. I travelled a lot in several continents but this is the first time I faced this issue in a hotel of that category. I also realized the lower sheet was not correctly ironed. Well, this is what I prefer to think..... The receptionist told me that they would clean the room, implying that they did not plan to do so if I had not said anything. The sheet was not changed.

好立地で便利

お客さまの声 3.5/5

Kaba ご友人 - 確認済みレビュー すべて

エアコンがきかず寒かった。

Very nice City Centre Hotel

トリップアドバイザーの評価 4.0/5

DavidT0001 Couples - トリップアドバイザー認証口コミ

Nice room, good breakfast and excellent location. Only problem is difficulty of accessing by car, there are no instructions on the website and reception was unable to help over the phone! Ended up parking 10 minuts away and walking.

Dear David, Thank you for reviewing your recent stay. We only have minimal parking at the hotel, am sorry that the information on our website is lacking, we will look into this and update our info. Glad that overall you had a good stay. Kind regards Jason

との提携 TripAdvisor

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