Mercure Shrewsbury Albrighton Hall Hotel & Spa 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 1,448 件のレビュー

Mercure Shrewsbury Albrighton Hall Hotel & Spa - Image 1
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Mercure Shrewsbury Albrighton Hall Hotel & Spa - Image 3
Mercure Shrewsbury Albrighton Hall Hotel & Spa - Image 4

説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • 18th Century manor house with original features

  • Located 4 Miles From Shrewsbury Town Centre

  • 4-star rated wedding venue located on-site

  • Just 3.5miles from Shrewsbury railway station

  • Leisure facilities, including swimming pool

当ホテルの客室

ホテル所在地

Mercure Shrewsbury Albrighton Hall Hotel & Spa

Ellesmere Road, Albrighton
SY4 3AG SHREWSBURY
United Kingdom

GPS:52.75736, -2.746925

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敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  1,448 件のレビュー

トリップアドバイザーの評価  4.0/5  3,010 件のレビュー

Sorry, no. But go recruit Elena, Tom and Jacob!

トリップアドバイザーの評価 3.0/5

Linda P トリップアドバイザー認証口コミ

What is sold online is most definitely not what you will find onsite. I appreciate the young staff who held the fort like Tom who, at one point, was checking in 17 waiting guests all by himself. This was a pretty regular, overloaded Reception experience. Elena, one of the managers, is brilliant. Can-do, efficient, personable, professional. And the room service is pretty swift for such a busy venue. And Sarah at the spa is lovely. Those are the positives. The 4 pillows were rock hard. My room which was described as “garden facing” was in fact right on a major thoroughfare road, to the extent that you don’t need an alarm clock. At 5am the trucks will jolt you out of bed with a light rattle of the walls and serious shake of the windows! There was no water at all day 1. And limited water day 2. Meaning, if you have somewhere to be as I did, a 15 second shower is it as I did not have time to phone in and wait for maintenance. Again. The young chap behind the bar needs to move on. Grumpy sums it up. He cousin take some tips from colleague, Charlie, an engineer looking for the right job and earning a grateful income in the meantime. Breakfast is ok if you eat meat. And a lot of dairy. I’m going to end this “do not recommend” review with Jacob, who runs the gym/front office area at the spa. His professional, delightful, energetic demeanour saved the day! Hopefully somebody reading this message has the authority to double his salary.

Spa day

トリップアドバイザーの評価 2.0/5

Craig H トリップアドバイザー認証口コミ

If you want a spa day in Shropshire, there are lots better options than Albrighton Hall Hotel. The Spa itself was the best 25minutes of our “spa day” the staff were unhelpful, the leisure facilities are grotty and need updating. Hygiene standards were very low and lots of repairs and updating needed. Don’t waste your money here, unless a lot of work and staff training is done.

Spa Break for my wife’s birthday.

トリップアドバイザーの評価 2.0/5

Ross W Couples - トリップアドバイザー認証口コミ

We recently celebrated my wife's birthday with a delightful spa break at Albrighton Hall Hotel, booked through Spa Break. Nestled in luxurious grounds, the hotel offers picturesque views of the river, creating a serene ambiance. While the hotel itself appeared slightly worn, our privilege room was comfortable, boasting a large queen bed, additional lounge area and stunning views. Upon arrival, we savored a delicious lunch in the bar, albeit with a minor hiccup in service, i say i minor hiccup there was no chilli on our chilli nachos. Moving on to the spa, housed within a members' leisure center, we encountered some local patrons and their children, which may not suit those seeking a child-free escape. Despite this, the steam room and sauna were satisfactory, offering moments of tranquility. Regrettably, the Ice room and hydrotherapy room were out of order, the experience showers were also faulty and the overall thermal spa area had a distinct odor upon entry. The spa’s ambiance was enhanced by a captivating mural by the poolside, which was very relaxing. Our dining experience was exceptional, with a sumptuous three-course dinner complemented by excellent wine selections. Breakfast the following morning was equally satisfying. Returning to the spa for treatments, we indulged in massages and facials that left us feeling rejuvenated. The therapists were welcoming and provided a truly relaxing experience. In summary, our stay at Albrighton Hall Hotel offered a pleasant and relaxing retreat for my wife's birthday celebration. Despite minor setbacks in the spa facilities, the overall experience, including the accommodations, dining, and staff service, was satisfactory. We would probably not be returning for another rejuvenating escape in the future.

Dear Mr. Ross W., I am very pleased to read this feedback regarding your recent stay at our hotel in occasion of your wife's birthday. Unfortunately we had some unforeseen maintenance issues in our leisure center which have let us to the imminent closure of our Jacuzzi and Ice Room. Majority of these issues have now been resolved and we are continuously working on improving our services and have a team of specialized contractors assisting us with this. I am very disappointed to read that you may not return to our hotel in the future, as you have described the overall experience positive. It is our hotel to welcoming you back to our property, this time for a rejuvenating escape. Warm regards, Elena Fenton Operations Manager

Great Experience

トリップアドバイザーの評価 5.0/5

sarahsW2989ZG トリップアドバイザー認証口コミ

Beautiful, tranquil location with a building rich in character. The staff were very friendly and accommodating, eager to please and happy to help. The food was delicious and it was lovely to experience food which time had been taken to prepare with unusual flavour combinations and creative presentation. The nights sleep was restorative and the toiletries smelt amazing leaving me feeling refreshed! This venue is perfect for a celebration, special night away or group break. I will be back.

Dear SarahsW2989ZG, Thank you for your wonderful review, your kind words are very much appreciated. We are very pleased to read that you felt refreshed after your stay at our hotel. We are hoping to have another opportunity, in the near future, to serve you again. Warm wishes, The Albrighton Hall Hotel and Spa Team

never agin at mercure dont waste your money

トリップアドバイザーの評価 1.0/5

Karen B トリップアドバイザー認証口コミ

Quite possibly the worst hotel i have stayed at in many a year. Food was offensive to my palate; baked beans in chilli i ask you. had to ask reception staff if anyone was serving in the bar, no lift, no ramp from car park to hotel entrance, nobody at check out, spiders in room, flat lager, cant see tv from bed, small bathroom for a superior room, no hot water in bathroom, ridiculous configuration of both showers that neither worked properly, no jacuzzi, very hard matress which felt like i slept on concrete, men in bar area effing and jeffing without hotel staff censoring, wonky staircase, broken showers in spa area, menu advertised sea bass but just a fillet of one arrived,. We have stayed at mercure before several times and flocked to their banner believing it represented some kind of quality both here and abroad however this is the last straw and i have writen to head office to express our concerns and disgust. Call Customer Services on 0208 237 7474 · i will take this up with sebastian bezin, ceo of accor hotels which own mercure,

Dear KarenbF1884SY, I am extremely disappointed to read such a review and I find it very surprising that you found the food we served in our restaurant offensive and I can reassure you that we don't put chilli in our baked beans so I am unsure on what dish you are referring to. We are sorry to not have met your expectations in any aspects of your stay and we are sorry that none of the above feedback was reported to us as this, would have given us a chance to rectify any dissatisfactions. I would be very happy to speak to you regarding your recent stay with us, if you could kindly share your best contact number by sending me an email on; operations@mercureshrewsbury.co.uk in order for me to be able to call you. Please accept our sincere apologies and I do hope to have an opportunity to speak to you personally. Warm regards, Elena Fenton Operations Manager

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