Mercure Exeter Southgate Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 1,112 件のレビュー

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Mercure Exeter Southgate Hotel - Image 1
Mercure Exeter Southgate Hotel - Image 2
Mercure Exeter Southgate Hotel - Image 3
Mercure Exeter Southgate Hotel - Image 4
Southernhay East, EX1 1QF EXETER, United Kingdom

説明

ホテルのその他の情報

  • Central location, close to the Cathedral, Exeter Quay & Underground Passages.

  • Complimentary Fitness Suite during your stay. Swimming pool, sauna & jacuzzi chargeable 10GBP

  • Onsite private parking.

  • The Gate House Restaurant features locally sourced dishes.

  • Ideal destination for meetings, weddings and private functions

当ホテルの客室

ホテル所在地

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF EXETER
United Kingdom

GPS:50.720332, -3.528424

電話番号
ファックス +44 1392 413549

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

THE GATE HOUSE

Our chef welcomes you to our Gate House Restaurant. Guests can enjoy contemporary British cuisine including locally sourced meat and fresh seafood.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  1,112 件のレビュー

トリップアドバイザーの評価  4.0/5  3,123 件のレビュー

Thank you Martyn!

トリップアドバイザーの評価 5.0/5

512emmarandall トリップアドバイザー認証口コミ

Stayed here as a family of 3 and the hotel was well equipped for families and the egg hunt was a nice touch. I wanted to mentioned Martyn at the front desk, as he has brilliant customer service and made our trip memorable. Thank you very much, you are a star and a credit to the hotel!

Thank you for leaving a review and we are glad you enjoyed your stay. I will make Martyn aware of your lovely messages and we look forward to seeing you again. Kind regards Jake Mountford | Duty Manager

Quick check in and friendly staff, but rooms need improvement!

トリップアドバイザーの評価 3.0/5

Effykins ファミリー - トリップアドバイザー認証口コミ

We first want to highlight that the check-in was very simple and straightforward. This meant we could settle into our room quickly, which was appreciated. The same could be said for the checkout, it was very prompt and meant we could leave to continue our day in Exeter. The staff were very friendly and helpful, and were accommodating to any changes we wanted to make to the room. However, the only way we could describe our room was shabby. There were marks all over the walls, and stains throughout the carpet. The fridge was also not particularly clean. Furthermore, there was a very unpleasant drain smell in the lobby of the hotel which made entering the hotel, not the most welcoming experience. We will say, however, that the bathroom was spotless. The room was relatively soundproof, and the blackout curtains were very good. The hotel is in an ideal location, and the staff are a credit to the establishment. But our room could be improved as it needed much TLC. We did not feel that the room was worth what was being charged considering the state of it.

Thank you for leaving a review and I'm sorry to hear that your stay was not to our normal standard. I will communicate this to the departments involved and we hope you will stay with us again. We do appreciate the lovely messages to our staff Kind regards Jake Mountford | Duty Manager

Disappointing

トリップアドバイザーの評価 2.0/5

Kirstilechem トリップアドバイザー認証口コミ

The smell of drains upon entering the hotel foyer isn’t the best welcome, add to that there was a lady complaining about the ‘cleanliness’ of her bed linen when we were checking in, not the best start to a 4 night stay. The whole place needs a good clean and some fresh air throughout, the food is not worth the money, the furniture in the restaurant is tatty and worn, beds and pillows uncomfortable. Good points were that in the room there was a good shower with nice hot water and the air conditioning worked. We were also grateful to have an interconnecting room with a family member.

Thank you for leaving us a review of your recent stay with us. I am really sorry to hear that you weren't entirely satisfied with your stay and would like to thank you for your valuable feedback which I will pass on to the departments to reflect on. We are committed to continually improving our services so thank you again. I hope to welcome you back in the future Jake Mountford | Duty Manager

Disappointed

トリップアドバイザーの評価 3.0/5

Q1488DAstephenh トリップアドバイザー認証口コミ

I have stayed at this hotel on a number of occasions over the years, when visiting family in the area. This visit at the start of Easter has made me think about alternative hotels for future visits. The hotel has deteriorated over time and has seen better days. The room had mixed furniture, some quite old and past its best. The window was smashed and some of the expected amenities were missing. However, the shower was very good, hot water, good pressure and easy to use controls. The bed was large and reasonably comfortable and there was air conditioning but I did not use it. There were a few plug sockets but these were not located in easy to use places, ie not by the desk or bedside but in the middle of the room where there was no furniture to rest anything you might plug in. The reception area is better maintained but there was an awful smell, like drains, that did not clear during my stay. The location of the hotel is good, near the cathedral and main shopping street. There is a car park, the cost is £15 per day I believe but I did not use it. In the past I have received a charge for the car park even when not used and it has not been quick or straightforward to get a refund from what I believe (but may be wrong) is a separate company. In my opinion the hotel is in need of some refurbishment.

Thank you for leaving us a review of your recent stay with us. I am really sorry to hear that you weren't entirely satisfied with your stay and would like to thank you for your valuable feedback which I will pass on to the departments to reflect on. We are committed to continually improving our services so thank you again. I hope to welcome you back in the future Jake Mountford | Duty Manager

Nice location

トリップアドバイザーの評価 4.0/5

Farr-Duvall Couples - トリップアドバイザー認証口コミ

Room was nice very clean, the entire hotel had a pleasant feel, arrived 4 hours prior to check in was allowed to use parking. The bar was nice and the location was excellent very close to cathedral and shops. The only thing that let our room down was the very squeaky floor boards. Did not bother us but may have disturbed the room below. Will definitely stay again.

Thank you for leaving us a great review of your recent stay with us. I am so pleased that you enjoyed your stay with us and that the team looked after you well. I hope to welcome you back again in the future. Kind Regards Jenn Howell Operations Manager

との提携 TripAdvisor

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