Mercure Exeter Southgate Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 1,089 件のレビュー

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Mercure Exeter Southgate Hotel - Image 1
Mercure Exeter Southgate Hotel - Image 2
Mercure Exeter Southgate Hotel - Image 3
Mercure Exeter Southgate Hotel - Image 4
Southernhay East, EX1 1QF EXETER, United Kingdom

説明

ホテルのその他の情報

  • Central location, close to the Cathedral, Exeter Quay & Underground Passages.

  • Complimentary Fitness Suite during your stay. Swimming pool, sauna & jacuzzi chargeable 10GBP

  • Onsite private parking.

  • The Gate House Restaurant features locally sourced dishes.

  • Ideal destination for meetings, weddings and private functions

当ホテルの客室

ホテル所在地

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF EXETER
United Kingdom

GPS:50.720332, -3.528424

電話番号
ファックス +44 1392 413549

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

THE GATE HOUSE

Our chef welcomes you to our Gate House Restaurant. Guests can enjoy contemporary British cuisine including locally sourced meat and fresh seafood.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  1,089 件のレビュー

トリップアドバイザーの評価  4.0/5  3,127 件のレビュー

2024エクセレンス認証

Dirty and tired

トリップアドバイザーの評価 1.0/5

K T トリップアドバイザー認証口コミ

We had 4 rooms and 3 of them were in poor condition and dirty. Dirty footprints on the walls, numerous cobwebs covered in dust hanging from the ceiling, the previous guests used cups and spoons in the room, broken showers, heavily stained carpets! When we checked in at 3pm there were used dishes and empty bottles in the corridor. At 8.30 am on the way to breakfast the following morning I reported the dishes to reception. Nothing was done about them. After breakfast the housekeeping were cleaning the rooms in the corridor and ignored the dirty dishes. We checked out at 11 and the dishes were still there on the floor in the corridor. While we were also getting ready to leave housekeeping came into the room without knocking. On a positive note had a great nights sleep. Really comfy bed and the bedding appeared to be clean 👍

Thank you for leaving a review with us, We are sorry to see that your stay is not up to our usual standard . I will investigate this further and will discuss with the departments involved with your feedback. We hope you will stay with us again. Kind regards Jake Mountford | Duty Manager

Horrible outlook

トリップアドバイザーの評価 1.0/5

_Jhann26 トリップアドバイザー認証口コミ

Booked a twin bedded room in February and asked for it to be on a higher floor like we have always had before. When we checked in last week, we were told all twin rooms are now on the ground floor only. I wrote to the hotel manager on our return questioning the new policy, and had a reply from the office manager confirming " Our official twin rooms that are on ground floor" so be aware if you book a twin room at this hotel you look out to a car parked 2 feet from your window or 15 feet away depending if your room faces to the front or rear of the building , either way not a nice outlook. Would not go back there again in a hurry.

Thank you for leaving us a review of your recent stay with us. I am sorry to hear that you were disappointed during your stay. We try to complete all requests, even when booked ahead of time, so I am sorry we weren't able to do that for you this time. I will speak to our Front Office Team to make sure that we are communicating this to our guests. I do hope to welcome you back again in the future. Kind Regards Jenn Howell Operations Manager

The Best Hotel in Exeter!

トリップアドバイザーの評価 5.0/5

Helen B トリップアドバイザー認証口コミ

From the moment we arrived until departure, this hotel exceeded our expectations on every level! The reception has an almost luxurious appearance, yet the coal effect fire and comfy seating immediately presented a ‘homely’ and welcoming feel to the hotel. I loved the “Hydration Station”! The room was spacious, with a huge TV and THE most comfy hotel bed I’ve ever slept in! I could not have asked for more! The only negative thing about my stay was the price of a pint at the hotel bar - £8! Still, with a Wetherspoons just around the corner, this ‘issue’ was soon overcome! Book this hotel with confidence. You won’t be disappointed!

Thank you for the lovely review and we are very happy to see you enjoyed your stay with us. We look forward to seeing you again. Kind regards Jake Mountford | Duty Manager

Excellent hotel within walking distance of city centre and cathedral

トリップアドバイザーの評価 5.0/5

szd55pilot トリップアドバイザー認証口コミ

I enjoyed an excellent 2 night stay in this hotel in Exeter. It's about 25 mins walk from St David's station or a short taxi ride. Easy walking distance to the cathedral area or city centre shopping area. The staff were very friendly and super helpful. I needed to get a document printed and it was simple c/o reception staff - thank you so much, a great help! Breakfast was fine, usual selection of hot & cold buffet foods including some continental options. The bar area is older style (welcomed) and relaxing. The entrance is opposite to the side facing the large roundabout - took me a while to find it. The room (privilege) was great, lots of space, a proper desk, walk in shower and clean. Decor in good shape, windows overlooking trees and it was super quiet at night. All in all a great place for a short stay, highly recommended.

Thank you for the lovely review and we are very happy to see you enjoyed your stay with us. We look forward to seeing you again. Kind regards Jake Mountford | Duty Manager

Excellent 4* city center hotel.

トリップアドバイザーの評価 5.0/5

kkenny26 トリップアドバイザー認証口コミ

Superb location or a reasonably priced 4*, close to the quay with all the restaurants and views. Lovely rooms and very special pool with the usual facilities. We were 6 celebrating a 21st birthday, staff not only reserved a breakfast table but bent over backwards to assist in making the surprise special. Compliments to the staff that were working on 21st March 2024. Bar area is comfy and inviting, reception area luxurious and spacious. This was our second stay and will be our go to hotel in Exeter, especially as they offer dog friendly rooms. Highly recommended.

Thank you for leaving a review with us and we are glad to see you enjoyed your stay with us. We look forward to seeing you again. Kind regards Jake Mountford | Duty Manager

との提携 TripAdvisor

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