Mercure Cardiff Holland House Hotel & Spa 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 1,066 件のレビュー

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Mercure Cardiff Holland House Hotel & Spa - Image 4

説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • On-site leisure facilities including an 18-metre pool

  • Fully-functioning gym, sauna, steam room and more

  • Guests enjoy 20% discount on spa treatments

  • Conference and meeting rooms seating 700 guests

  • Within walking distance to the iconic Millennium Stadium

当ホテルの客室

ホテル所在地

Mercure Cardiff Holland House Hotel & Spa

24 26 Newport Road
CF24 0DD CARDIFF
United Kingdom

GPS:51.483986, -3.167448

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

URBAN BAR & KITCHEN

The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  1,066 件のレビュー

トリップアドバイザーの評価  4.0/5  3,731 件のレビュー

2023エクセレンス認証

Don't waste your money...

トリップアドバイザーの評価 1.0/5

Lauren L トリップアドバイザー認証口コミ

The phone in the room does not work and no-one answers the WhatsApp phone number, when I was finally able to order room service it took 45 minutes for a bowl of chips and a glass of wine despite not being told there would be a delay or any explanation when finally received. I booked a spa treatment and was not told when booking or on arrival that there would be swimming lessons in the pool, if I had been aware I would have booked a different time. Instead I was greeted by a large group of screaming children running around in the changing room, children shouting during my treatment and I did not get to use the facilities as I had paid to relax and the noise was awful. I mentioned all of this at checkout and was advised to send an email so I sent one to the hotel and one to the spa and both of these have been ignored even though it has been over a week. I am appaled with the poor experience and the lack of customer service and will not be wasting my money by returning here!!

Nice hotel but awful food

トリップアドバイザーの評価 3.0/5

Emma D Friends getaway - トリップアドバイザー認証口コミ

The hotel is fabulous, the spa is basic but ok, the restaurant is awful. I paid £17 for a trout dish, thinking it would be served with vegetables or potatoes...no it's just the trout. When I ordered fries, they were half cooked and were sent back.I asked for vegetables but I was given overcooked mush. My friend had the spicy cod tocos, they were just fish fingers. Her prawn cocktail came with stale white bread, and not the promised rustic bread. It was a truly awful meal. Thankfully we had bought snacks in M&S earlier in the day. You would expect a hotel to have chefs trained to a reasonable standard, they couldn’t even give me mashed potato because it came pre-packed with a different meal and they obviously didn’t have actual potatoes in the kitchen. I will stay here again but I will eat out next time.

Dear Emma, Thank you for taking the time to share your feedback about your recent experience at our hotel. We do apologise for the shortcomings that you encountered in the restaurant, your comments about the dishes and the food quality are concerning and we will ensure that we address these with the kitchen team and management Thank you for bringing these issues to our attention, and we look forward to the opportunity to provide you with an improved dining experience during your next visit. Sincerely, Mercure Cardiff Holland House Hotel & Spa Management

Shocking

トリップアドバイザーの評価 1.0/5

Charlotte L トリップアドバイザー認証口コミ

The hotel room was terrible. The heating wasn’t working, the main light wouldn’t turn off so you couldn’t get cosy when watching tv in bed on the evening had to completely take the key card out and have the room in pitch black. The phone to call reception wasn’t working. The spa was also sh*t and seemed dirty. The pool area was busy, couldn’t even do a lap of the pool, the jacuzzi was full of the same people and they weren’t shifting. The steam room was out of order. Won’t be coming back.

Dear Charlotte, Thankyou for bringing these issues to our attention, I am sorry to learn that we failed to meet your expectations during your stay your points will be taken on board and shared with the teams. We understand your decision not to return, but we genuinely hope you might reconsider and and we can have the opportunity to welcome you back and provide you with a much-improved experience. Sincerely, Mercure Cardiff Holland House Hotel & Spa Management

Loved it ❤️

トリップアドバイザーの評価 5.0/5

LorraineA714 トリップアドバイザー認証口コミ

From the moment my cousin and I arrived we had a fantastic welcome. The room was lovely and very clean. The only negatives were there was no where to hang our coats in our room so we laid them over the suitcase stand. Also we thought it was a fridge and wasn’t working but we were told it’s not a fridge but a cooler, but to be honest it didn’t really work. Also the tea and coffee tray was a bit sparce and my cousin, who loves her coffee didn’t like the coffee supplied so we did go and bought a jar of coffee. The pool area was nice, water a bit cold, and could do with some more loungers. The floor could do with regular cleaning as was a bit grubby from people walking in and out. The jacuzzi was amazing. We went to use the steam room but could not go in because the menthol or aloe Vera that is used was extremely strong and made us cough. We both had a facial treatment which was amazing and the spa facilities was outstanding especially the Rest area, such a nice place. Breakfast I thought was a bit pricey but lots of choice of hot and cold. We were told by a member of the restaurant staff that if we spoke with the reception the day before and booked the breakfast would be cheaper, so maybe this is something that should be disclosed when checking in. The bar and restaurant area was really nice and comfortable. Our bar person Levi looked after us so well and makes the best Porn Star Martinis ❤️ Even though we had a couple of small negatives it would definitely not put us off going again, infact I can’t wait to stay here again. Thank you for a great stay myself and my cousin had the best time!

Dear Lorraine, Thank you so much for taking the time to share your detailed feedback about your recent stay. We're delighted to hear that you and your cousin had a fantastic welcome and enjoyed many aspects of our hotel. We apologize for the inconvenience regarding the lack of coat hanging space, the cooler, and the limited tea and coffee tray. Your feedback is valuable to us and we will feedback to the teams involved. Your observations about the need for more loungers and regular floor cleaning have been duly noted, and new loungers have been ordered. We appreciate your comments about breakfast pricing, and we'll certainly consider providing more information about pre-booking discounts during the check-in process. We look forward to welcoming you back for another enjoyable stay. Sincerely, Mercure Cardiff Holland House Hotel & Spa Management

A really nice place to stay, would stay again.

トリップアドバイザーの評価 5.0/5

LRRWK トリップアドバイザー認証口コミ

The staff went above and beyond to welcome us to the hotel. They made every effort to see to our needs and were always happy and accommodating. The communication was brilliant and there was always someone on hand. The room was spacious and comfortable and we were fortunate to get a great view across the city to the river. It was a pleasant surprise to find a separate bath and shower in our room. The spa was clean and had all the facilities you would expect. We didn't try the gym or any of the treatment rooms but the pool was nice and not too hot. The only thing that was missed was condititoner for the bathroom. Shampoo and shower gel was available though (and nicely scented).

Dear LRRWK. Thank you for such a lovely review, your feedback is really important to us. We're so pleased you had such a great time here at Mercure Cardiff Holland House Hotel & Spa and hope you come back to stay again soon and hopefully are able to make full use of all the facilities herel Sincerely Mercure Cardiff Holland House Hotel & Spa Management

との提携 TripAdvisor

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