ibis budget Beaconsfield 2 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 1,233 件のレビュー

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説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • Free, secure onsite parking

  • Free Wi-Fi throughout the hotel

  • Surrounded by food and drink options

  • Spacious lakeside terrace

  • Family and pet-friendly rooms

当ホテルの客室

ホテル所在地

ibis budget Beaconsfield

M40 J2 services, Hedgerley Road, Burtley wood
HP9 2SE BEACONSFIELD
United Kingdom

GPS:51.591243, -0.628045

アクセスと交通機関

ホテルサービス

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敷地内
  • 駐車場
  • Wifi
  • 全館禁煙

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  1,233 件のレビュー

トリップアドバイザーの評価  4.0/5  975 件のレビュー

An Oasis of calm after a nightmare drive!

トリップアドバイザーの評価 5.0/5

petejday トリップアドバイザー認証口コミ

Following a 5 hour drive, that took 10 hours I was glad to have booked here. I have a disability and need to book an accessible room. The Ibis Beaconsfield did not disappoint. I requested extra pillows as I am unable to sleep without. The pillows were excellent, just the right firmness . The room was spotless as was the en suite, the accessible shower was almost identical to the one I use at home, with a stable shower seat attached to the wall and well installed (folding) hand rails. The staff were most helpful and polite. The crowning glory for me was the huge choice of breakfast offerings next door; everything from McDonalds through to Wetherspoons! My wife and I were able to each select a favorite food, but still eat together. The only "downer" for me is the lack of tea making facilities in the room, which I do understand. My solution is now always to fill a flask in the evening before going to bed! This was, in fact, our second stay there, it is very unlikely to gave been our last. Thanks!

Thank you for taking the time to share your experience with us. We are delighted to hear that your stay at Ibis Beaconsfield provided you with the comfort and relaxation you needed after your challenging journey. Your kind words serve as a testament to our commitment to providing exceptional service and accommodations to all our guests. We are pleased to hear that our accessible room met your needs and provided you with the comfort and convenience you require. Ensuring that our guests have a comfortable and enjoyable stay is a top priority for us, and we are glad that you found the facilities to be satisfactory. We appreciate your understanding regarding the lack of tea making facilities in the room. While we do not currently offer this amenity, we are always looking for ways to enhance our guests' experience, and your feedback will certainly be taken into consideration. We are grateful for your continued loyalty and are thrilled to hear that you have chosen to stay with us again. It was a pleasure serving you, and we look forward to welcoming you back for another enjoyable stay in the future.

Not the best...

トリップアドバイザーの評価 2.0/5

cwo0 ビジネス - トリップアドバイザー認証口コミ

Sadly this was not a good experience. The room was fine in general. Not particularly cosy. Hard floors make it feel quite clinical. It would have been okay but the toilet in the room stank like a urinal. It looked clean to the eye but the smell was bad. Additionally the room was on the cold side so I put the aircon unit on heat and turned the fan up but it didn't particular work very well. Apart from these issues it was fine for the price.

Thank you for your stay at the Ibis Budget Beaconsfield and for your valuable feedback. We are truly disappointed to learn that you were not entirely satisfied with your stay with us. Whilst apologizing for your experience, we like to assure you that we have taken your valuable comments into consideration and will be taking measures to rectify them. We hope you will give us another opportunity to serve you, should you come to Beaconsfield in the future. Vartika Gupta General Manager

How NOT to treat a loyal customer

トリップアドバイザーの評価 1.0/5

As K トリップアドバイザー認証口コミ

Have stayed here many times but during last stay was treated abominably. I was a 70+ year-old woman on my own and was woken at 11:30 p.m. and told I had to vacate my room. Finally discovered that problem was down to oversight by staff at check-in. Sent letter of complaint (by registered post) to manager afterwards and got no response, not even an acknowledgement of my letter. Just couldn't believe they would treat a long-standing customer in this way. Thought it was significant that I didn't receive their usual post-stay email asking for my review - indicated they knew about my complaint. Needless to say, won't stay there again - nor at any other Accor hotel - now I have discovered that they make it almost impossible to make a complaint and then ignore you when you manage make one.

Dear annekX6560GU Thank you for taking the time to write a review on TripAdvisor. I'm very sorry to hear that you were disappointed with your stay with us. I treat all comments with the utmost seriousness and I have sent an email reply to your letter received at the hotel. Please let me know if you have not received the email. Kindly contact me on h6598-gm@accor.com or via phone 01494680929. Kind regards Vartika Gupta

lovely stay lots of parking

トリップアドバイザーの評価 5.0/5

franktF1418NY トリップアドバイザー認証口コミ

i have stayed at the ibis beconsfield every year for the last four when i go to down south has a stop over around half way from me and find it great value i paid £39 in july if you book early if thats not value i dont no what is the rooms may be basic but they are clean and do the job they have always been freindly helpful staff on reception witherspoons on your doorstep and a large inside services with all the big names mcdonalds kfc ect never had any issues always had a quiet night no noise thanks ibis beconsfield and see you next time

Dear franktF1418NY Thank you very much for posting your thoughts on TripAdvisor. It is a real pleasure to know that you have enjoyed your stay with us, and also our friendly staff! We work harder everyday to make everyone feel home and comfortable. We hope to see you soon again very soon!

A confirmed booking (with email proof) not honoured and forced to pay again at a higher rate. Awful customer service.

トリップアドバイザーの評価 1.0/5

Westgate124 トリップアドバイザー認証口コミ

I had a confirmed booking with this hotel. I had an email stating 'Your resrvation is confirmed' and 'Amount already paid' and a resrvation number. Yet when I arrived the unhelpful reception staff said it had been cancelled. This was nonsense. I had certainly not cancelled it. And in any case, I had booked the Advance Saver Rate which does not allow cancellation. I pointed this out to the receptionist who kept repeating 'The computer says it is cancelled'. He even said my bank had cancelled it. What utter nonsense. He had available rooms but would not give me a key. So I had to offer to pay again, but he would not honour the previous booked Saver Rate, and charged me the full rate prevailing. He even said if he gave it to me at the Saver Rate the diffrence would be deducted from his pay. Complete nonsense again, as it is illegal to make such unauthorised deductions from salary. To add insult to injury, the Accor corporate philospohy was proudly displayed by the desk including 'the sense of hospitality, the unfailing ability to anticipate and meet the needs of their guests with genuine attention to detail'. This was not in evidence in my experience.

Dear Westgate124 Thank you for taking the time to write a review on TripAdvisor. I'm very sorry to hear that you were disappointed with your stay with us. I treat all comments with the utmost seriousness and I would like to investigate this unfortunate matter. Could you please be so kind to send me an e-mail at (h6598-gm@accor.com) and provide me with your booking details or confirmation number? This will help me do appropriate check on the booking and the resulting incident.

との提携 TripAdvisor

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  • 11 件のレビュー 7.2/10 朝食

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