ノボテルドバイアルバルシャ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,216 件のレビュー

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地下鉄マシュリク駅の反対側, Sheikh Zayed Road Barsha 1, POB 450011 ドバイ, アラブ首長国連邦

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ホテルのその他の情報

  • 無料Wi-Fi全館完備

  • インバランススパ by ノボテルと屋外プール

  • 近隣のモールやビーチへの無料シャトルを毎日運行

  • 最先端の設備を備えた10室のミーティングルーム

  • 地下鉄マシュリク駅へは徒歩圏内

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ホテル所在地

ノボテルドバイアルバルシャ

地下鉄マシュリク駅の反対側, Sheikh Zayed Road Barsha 1
POB 450011 ドバイ
アラブ首長国連邦

GPS:25.112416, 55.188687

電話番号
ファックス +971 4 304 9100

アクセスと交通機関

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敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,216 件のレビュー

トリップアドバイザーの評価  4.5/5  4,206 件のレビュー

Good service

トリップアドバイザーの評価 5.0/5

Aziz C トリップアドバイザー認証口コミ

Great hotel, we travelled as a group it was amazing. I found the location very convenient. Great value served by staffs. I met Ishani at reception she was kind and helpful. Breakfast was good and it's good for family, people who are traveling with kids and old parents. I will definitely come back again

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Dubai Al Barsha! We are thrilled to hear that you had a great experience traveling as a group and found the hotel amazing. It's wonderful to know that you found the location convenient and the value provided by the staff exceptional. We are glad that Ishani at reception was kind and helpful during your stay. The positive feedback about the good breakfast and family-friendly environment is much appreciated. We look forward to welcoming you back again on your next visit. Warm regards, Alina Zapopadko, Hotel Manager

Don’t book this hotel! 2 star not 4!

トリップアドバイザーの評価 1.0/5

Paul F トリップアドバイザー認証口コミ

We’re from the UK, and staying here is like staying in a roadside hotel next to the M6! I’m sorry to say this, but this hotel is shocking! I wrote this from the hotel bedroom, it was 4am in the morning, we have been here for 3 nights already. The reason I am awake at 4am is due to the noise from the main road (ie the M6) is deafening. We are in a suite, situated on the 30th floor, which you would think should be far enough away from the road (an 8 lane heavily trafficked motorway) to reduce the sound of the traffic (which is relentless and 24h) but definitely not, tucks cars motorbikes do not have the same EU regulations when it comes to noise and the noise seems to reverberate around the room from what must be a perfect storm of a cove (the hotel design) and the cheapest facade they could purchase when they constructed the hotel. The suite is very spacious, which is why we chose this hotel, two large bedrooms, one with two small double beds for the kids, a lounge, kitchen, laundry, en-suites and 3 other toilets. Unfortunately the suite has seen better times. Ground in chewing gum, stains of different varieties and ground in dirt are what remains of those better times with the place looking overall dirty and tired. We are staying 1/2 board during Ramadan. Breakfast is nice enough, freshly cooked eggs and omlettes, toast, coffee and juice are our go-to’s. For Dinner, when we booked we saw a there was a theme for dinner each night, Italian, Mexican. Chinese, Morrocan…. Lovely we thought. NOT DURING RAMADAN! “Moroccan EVERY night” we were told with a smile after the second night of chicken tajine… fair enough when asked, they told us that the chef would cook anything we want from the allacarte menu, but from the experience of two nights watching the flies (which the kids started naming) fight over the stagnant chicken tajine, lack of being offered a drink of any sort at the table, and the atmosphere of a wake, we have have had to bite the bullet and pay to eat out at the fine selection of other hotels and restaurants offering everything but fly infested stagnant Moroccan food. I’m not sure how this hotel is displaying a 4 star rating in the most luxurious cities in the world, from the tired bathrooms, mouldy shower heads, stained carpets, TV’s that hardly work, with zero sport channels, and little English speaking channels, the deafening noise of the road, this is NOT a 4-star hotel! Maybe 20 years ago, when my Nan (god rest her soul) thought luxury was toilet roll not made from tracing paper, but not today… as I’m writing this, there’s a new sound of an alarm, which must be a truck which has been left in reverse for the sake of it just to make sure I don’t get back to sleep or enjoy my day tomorrow!! Don’t make the same mistake we did, stay somewhere else!

Dear Guest, We appreciate your feedback and apologize for the noise disturbances, cleanliness issues, and dining experience shortcomings you faced during your stay at Novotel Dubai Al Barsha. We are addressing these promptly to ensure a more comfortable and pleasant experience for all guests. Your satisfaction is our priority, and we hope to make amends and provide a better experience in the future. Thank you for sharing your concerns with us. Sincerely, Alina Zapopadko Hotel Manager

Disappointing Experience at Novotel Dubai

トリップアドバイザーの評価 1.0/5

Reda H ビジネス - トリップアドバイザー認証口コミ

I am currently on my first day of a five days stay at Novotel Dubai, and my experience thus far has been nothing short of disappointing. Upon my arrival, the lack of hospitality and cleanliness issues I encountered have left a sour taste in my mouth. The checkin process was lackluster, with no information provided about the hotel's amenities or dining options. Furthermore, I received no assistance with my luggage and was left to find my own way to my room. Once inside, I was shocked to find the room in a state of disarray – dirty floors, an unkempt bathroom, and unwashed coffee cups all pointed to a lack of attention to cleanliness. Seeking to address these concerns, I brought the issues to the attention of the duty manager at the front desk. However, her response was far from reassuring. Instead of offering a genuine apology or immediate solutions, she simply promised to "investigate the issue" with the housekeeping team. As I still have another five days left in my stay at Novotel Dubai, I am deeply concerned about the level of service and cleanliness standards I can expect for the remainder of my time here. It is disheartening to have such a negative experience on my first day, especially in a city known for its hospitality like Dubai. I sincerely hope that the management at Novotel Dubai will take the necessary steps to address these issues promptly and ensure that the remaining days of my stay are more pleasant and in line with the standards one would expect from a reputable hotel chain.

Dear Reda Hamza, We very much appreciate your comments regarding your stay at the Novotel Dubai Al Barsha! We are truly sorry to hear about the disappointing experience you have encountered during your stay with us. Your feedback is invaluable, and we take your concerns very seriously. We apologize for the lack of hospitality, cleanliness issues, and the unsatisfactory check-in process you experienced. Rest assured, we are addressing these matters with the utmost urgency to ensure immediate improvements. Your comfort and satisfaction are our top priorities, and we are committed to providing you with a more pleasant and seamless experience for the remainder of your stay. Thank you for bringing these issues to our attention, and we hope to regain your trust and exceed your expectations during the rest of your time at Novotel Dubai. Sincerely, Alina Zapopadko Hotel Manager

Extorted by hotel with no options

トリップアドバイザーの評価 1.0/5

Josh O トリップアドバイザー認証口コミ

Beware. Had booked a stay the day after the storms and the hotel management was chaos. After spending 10 hours from Dubai airport to the hotel I was informed that I had been given a free upgrade - the room I was given had a broken toilet, broken TV and broken phone (I wonder if they decided to sell my room and give me the faulty one instead). The hotel was completely blocked off from leaving with no transport available and the hotel thought this was a good opportunity to extort their guests for 5x the standard room rate. I attempted to discuss with management in case this was an automated pricing mistake - alas to no avail. In summary- the hotel is run down, poorly managed and they will take any opportunity to extort their guests in times where you would expect them to want to take care of their guests.

Dear Guest, We are truly sorry to hear about the challenges you encountered during your stay at Novotel Dubai Al Barsha. Your experience does not reflect the high standards of service we aim to provide. We apologize for the inconveniences you faced with the room condition and pricing concerns. Please know that your feedback is invaluable to us, and we are taking immediate steps to address these issues to ensure a more positive experience for our guests in the future. Your comfort and satisfaction are our top priorities, and we sincerely apologize for any distress caused. Thank you for sharing your concerns with us. Sincerely, Alina Zapopadko Hotel Manager

Totally disappointing

トリップアドバイザーの評価 1.0/5

Adrianwaller トリップアドバイザー認証口コミ

I booked a room at this hotel for 4 nights arriving at 0700 approx on the first morning, I had notified the hotel of this to ensure that I could catch up on sleep since I had travelled in on an overnight flight. Well, what a disastrous check-in experience. It would appear that they had given my room away in spite of me advising them of a late arrival. after a protracted check in The only room was a smoking room and I am a non-smoker, which I refused, They eventually found me a room and tried to compensate me with a broken coffee machine and an empty minibar..very nice touch. The room itself was nothing short of filthy, The staff at the reception was uninterested stating that there was nothing else. I wouldn't stay here again even if paid to do so.

Dear Guest, We are deeply sorry to hear about the disappointing experience you had during your stay at Novotel Dubai Al Barsha. Your feedback is concerning, and we apologize for the issues you encountered during check-in and with the room condition. This does not reflect the high standards of service we strive to provide. We regret the inconvenience caused and assure you that we are taking immediate steps to address these matters to prevent such occurrences in the future. Your comfort and satisfaction are important to us, and we apologize for falling short of your expectations. Thank you for sharing your concerns with us. Sincerely, Alina Zapopadko Hotel Manager

との提携 TripAdvisor

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