ソフィテル フィリピン プラザ マニラ 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 5,845 件のレビュー

ソフィテル フィリピン プラザ マニラ - Image 1
ソフィテル フィリピン プラザ マニラ - Image 2
ソフィテル フィリピン プラザ マニラ - Image 3
ソフィテル フィリピン プラザ マニラ - Image 4

説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • フランスとフィリピンの要素を取り入れたモダンなホテル

  • 湾を臨む都会での安らぎ

  • バルコニーに囲まれた広々としたスイート

  • Enjoy special privileges for children with MyKids program

  • Indulge in our unique drink experience with MyGlass package

当ホテルの客室

Take advantage of our Flight + Hotel offers

Discover

ホテル所在地

ソフィテル フィリピン プラザ マニラ

CCP Complex Roxas Boulevard, Pasay City, フィリピン
1300 マニラ
フィリピン

GPS:14.55346, 120.980791

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  5,845 件のレビュー

トリップアドバイザーの評価  4.5/5  8,142 件のレビュー

2023エクセレンス認証

Sofitel Manila Staff makes me return to Philippines and not want to visit other countries for quick vacays

トリップアドバイザーの評価 5.0/5

NiaLeah1996 トリップアドバイザー認証口コミ

Tried to post a review at the time but wasn't able to finalise submission. But I really wanted to post a review because of the fantastic experience we had with Sofitel Manila staff. We booked a Luxury Club Room and were situated on the 10th floor. I had stayed at the Sofitel previously (I think it was 4 years ago) and remember the hotel having dated decor and the staff at the time whilst always professional and courteous, the stay was not anything outstanding. There was a beach though which was very pretty for hotel guests. The beach has gone and now the hotels Manila Bay view is interrupted by massive construction. However, the staff and the Sofitel have made up for the lost view, in abundance! Brian at Concierge, Lux and Sally in Club Millesime were so incredibly helpful and professional. Actually, everyone we encountered were, but at the time it was this trio that hubby and I remembered by name months after having initially stayed. Im sure if we said nothing to staff, we would have been treated very professionally, having seen how Lux, Brian, Sally and others interact with guests. We are a little more chatty and we felt match in energy. Yes the hotel decor in some areas is dated. But the staff maintain it very well from what we saw. The grounds were spotless, if there was a lull in guest activity, staff were busy prepping their area. No one was intrusive or dismissive. They were just friendly and very efficient. From housekeeping, Spirals and the executive club to the grounds staff, porters and greeters, if we said hello or had a question, Sofitel Manila staff were engaging and always pointed us in the right direction. By the time we realised how much the staff were making our short 4 night trip enjoyable, it was time to leave. Before arriving, I mentioned to my husband that he probably wont enjoy it (he is a 2 star, backpacking kind of guy who never saw the point of spend over $80pn on a motel/hotel). Once he saw how attentive everyone was, how helpful Brian and Lux were, how engaging and professional Sally and her staff are, hubby was converted. Don't get me wrong, he still is reluctant to stay in a 4 or 5 star, but he did happily go back with me for 7 days over Christmas 3 months later because of how comfortable our experience was with the Sofitel team and how easy it was to enjoy the grounds itself! Thank you for such a lovely stay (and for getting hubby to increase our accommodation budget in at least ONE hotel lol)

Great Hostess

トリップアドバイザーの評価 5.0/5

Seaside811941 トリップアドバイザー認証口コミ

At the Club (10th) floor we meet Friscian is a great Hostess she's cheerful,helpful and goes out of her way to take care of the client. She goes out of her way to make sure you are at home. Take the time to make sure your are satisfied with the Amenities at the club level.

Bonjour Seaside811941, Thank you for the great review of our hotel! Your kind words to Friscian will be shared with her as a form of recognition for her excellent service. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dey Medina Quality Officer

Beautiful hotel, gracious hotel staff, good food, rooms need renovations

トリップアドバイザーの評価 4.0/5

C G トリップアドバイザー認証口コミ

The lobby, property and all of the amenities are gorgeous. All of the employees are very kind and there's nothing but generous hospitality. Breakfast at the Spiral was delicious with a French omelette station, Eastern Indian food, Filipino, fruit, cereal, breads, ice cream, etc. Lots to choose from and well worth the cost. We're here for our honeymoon and we asked if the hotel would do something nice for us. A man named Jessie who's part of the hotel staff took the time to not only bring us cake, but crafted towels in the shape of swans forming a heart. He also gave us a two teddy bears, real pink roses for the Mrs, there's new pillow cases with Mr and Mrs on them and a hand written card for us. I will say this is more than either of us expected and Jessie and the hotel went above and beyond there. Not to mention he did a great job cleaning the room for us while we were out. The only complaint I have is about the room and the dire need of renovations. The room itself doesn't match the rest of the luxury that you feel from the rest of the hotel. It's all clean but lacking in some amenities and decor. Brown is not a very appealing color for the carpet or many of the trim. I'm also baffled there's a window that allows you to see inside of the bathroom. Sure there's blinds but what's the point? The TV are 2016 Sony Bravia which is fine but there's no way to get them connected to the Internet. This means you cannot use the built in Netflix or YouTube apps or cast from your device to the TV. You're met with an error on the TV and the staff told me there's no way to connect them to the Internet. Your only choice for TV is coaxial cable that's 480i and it's like watching TV in the 90s again. It's something I find baffling to see in a 5 Star hotel in 2024. Some cheap TCL smart TVs that are allowed to access the Internet would go a long way.

Dear cgD1555JD, We very much appreciate your comments regarding your stay at the Sofitel Philippine Plaza Manila. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dey Medina Quality Officer

Greta stay

トリップアドバイザーの評価 5.0/5

Alicia E トリップアドバイザー認証口コミ

Had a wonderful stay. The Buffett the morning is extremely crowded but the staff were very kind and wonderful. Enjoyed the pool, gym and spa and Alfred did a wonderful job in keeping my room beautiful throughout my stay! Would definitely recommend.

Bonjour aliciaeE5256TB, Thank you for the great review of our hotel! Your kind words to Alfred will be shared with him as a form of recognition for his excellent service. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dey Medina Quality Officer

Buyer beware

トリップアドバイザーの評価 1.0/5

John H トリップアドバイザー認証口コミ

Charged an extra 10k peso(double room rate) to add 1 cheap bed / mattress to the room. Other than this, it is large overall and quite well maintained but getting duped on check-in seriously soured what should have been a good experience. Buyer beware

Dear John H, Thank you for sharing your feedback. We apologize if we did not meet your expectation during check-in. Rest assured that we take such matters seriously and your comment will be taken into account. We appreciate your kind words regarding our well-maintained facilities. We hope this isolated incident will not deter you from visiting us again. Kind regards,

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,381 件のレビュー 8.6/10 ロケーション
  • 5,003 件のレビュー 6.8/10 客室
  • 5,884 件のレビュー 8.4/10 サービス
  • 98 件のレビュー 6.6/10 インターネット
  • 2,706 件のレビュー 8.1/10 料理
  • 1,599 件のレビュー 6.2/10 清潔さ
  • 1,377 件のレビュー 6.8/10 快適さ
  • 1,304 件のレビュー 8.5/10 朝食

Powered by Trustyou

周辺の他の施設

マニラのすべてのホテル