Pullman ZamZam Makkah 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.7/5 3,039 件のレビュー

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Pullman ZamZam Makkah - Image 1
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Abraj Al Bait Complex, King Abdel Aziz Endowment, 21955 MAKKAH, Saudi Arabia

説明

ホテルのその他の情報

  • Moments away from Al Masjid Al Haram, and The Holy Kaaba.

  • Partial Views featuring The Holy Kaaba, Al Masjid Al Haram, Jebel Noor (Hira Cave), etc.

  • Spacious Rooms & Suites.

  • Complimentary Wi-Fi

  • Adjoined with Shopping Arcade featuring a huge variety of International brands.

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ホテル所在地

Pullman ZamZam Makkah

Abraj Al Bait Complex, King Abdel Aziz Endowment
21955 MAKKAH
Saudi Arabia

GPS:21.419314, 39.824662

電話番号
ファックス +966 12 571 5999

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.7/5  3,039 件のレビュー

トリップアドバイザーの評価  4.0/5  3,118 件のレビュー

2023エクセレンス認証

Not recommended. A 5 star, are you sure??

トリップアドバイザーの評価 1.0/5

travel_tine1 トリップアドバイザー認証口コミ

You expect a group like Pullman to pull off a good experience but no. Housekeeping does not clean your rooms everyday. You have to go call them to come clean. Even on cleaning days, if they clean the bathroom, they would completely omit the bedroom area. Floors are never vacuumed, it’s dreadful to stay here for 2 weeks. Breakfast is nice, Karin Ridwan is a nice chef who changed the menu a bit since we were getting bored of it after 2 weeks. He added some fresh dishes that were enjoyable. Check out is not smooth at all, calling the bellboy to carry 8 bags took us 1 hour and 4 phone calls to the reception. We almost lost our bags when they took our bags down to -2 floor without even notifying us. The only thing enjoyable is the location, which is just a few minutes walk directly into the haram. Hajj and Umrah experience should be much better. Security is top notch though.

Dear Valued Guest, Thank you for sharing your feedback with us. We appreciate your feedback regarding the location. We want to express our sincerest gratitude for your kind words towards Mr. Karin Ridwan as he continually strives to deliver excellent service to ensure our guests fully enjoy their stay among us. On the other hand, your concerns regarding check out, reception service, cleanliness and housekeeping service have been taken into consideration, and rest assured that our team is working on it. Please contact us in a private message to follow up internally. We always strive to maintain our highest standards of service and promise to exceed your expectations on your next visit. Sincerely, Pullman Zamzam Makkah Hotel.

Right person for the right job

トリップアドバイザーの評価 4.0/5

FreeAdventurer Solo travel - トリップアドバイザー認証口コミ

Ms.Rawabi reflects the right image of the hotel, with her attitude and passion to help and manage the customers challenges and requirements, the management has to be proud of her. Despite the complications, she can react in the right way, and calmly. The hotel is in the compound infront of the Haram ha access to the commercial compound for shopping, and it has access to the entrance Gate at the tunnel.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding our location that close to Masjid Al Haram and the Holy Kaaba in the heart of Makkah. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. We want to express our sincerest gratitude for your kind words towards Ms. Rawabi as she continually strives to deliver excellent service to ensure our guests fully enjoy their stay among us. Sincerely, Pullman Zamzam Makkah Hotel.

Bad service and all staff money oriented

トリップアドバイザーの評価 1.0/5

GoPlaces13058207557 トリップアドバイザー認証口コミ

Staff bell boy always need money for tips. Very bad and uncomfortable. They are always asking money for tips and should be 100 sar (Saudi riyal) or more. How come this service 5 star especially near from Ka'bah haram land the people like that. Horrible

Dear Valued Guest., We would like to have the opportunity to investigate this further. Please contact us in a private message to follow up internally. We always strive to maintain our highest standards of service and promise to exceed your expectations on your next visit. Sincerely, Pullman Zamzam Makkah Hotel.

Not 5* Hotel

トリップアドバイザーの評価 4.0/5

235salimp ファミリー - トリップアドバイザー認証口コミ

It’s not 5* hotel for sure Clock Tower location is deceiving to believe it’s 5* Great location to reach Haram ! Tea Garden restaurant is 5* , food was excellent, good choice and so is service staff manager Uthman was ever smiling welcoming great guy so is brother Saber , supervisor Farouk was helpful , I must point out one waiter Mr Abid Ali was best of the lot and so humble helpful and made us feel our own family ! Duty managers Asfham and Asmah were helpful tried hard to offer better rooms but I had to compromise in the end. Disappointing Poor rooms, poor lifts & poor reception staff so is room service , rooms are below 3* congested not value for money , they just want to make money forget customers ! I may have to look for different option next year unless if we get new renovated rooms .

Dear Mr. Salim, Thank you for sharing your feedback with us. We appreciate your feedback regarding the location and restaurant. We want to express our sincerest gratitude for your kind words towards Ms. Uthman, Mr. Saber, Mr. Farouk, Mr. Asfham, Ms. Asmah and Mr. Abid Ali as they continually strive to deliver excellent service to ensure our guests fully enjoy their stay among us. On the other hand, your concerns regarding room service, reception staff service, rooms and elevators have been taken into consideration, and rest assured that our team is working on it. We hope to have the opportunity to serve you again soon. Best regards, Pullman Zamzam Makkah Hotel.

House keeping was only good think we have

トリップアドバイザーの評価 5.0/5

Falisha H トリップアドバイザー認証口コミ

Mr Asaduzzamqn was our house keeper and did a fantastic job. Also Mr Zakir Hussein have cleaned out rooms and always good and have both done a fantastic job.

Dear Valued Guest, Thank you for your positive comments. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. We want to express our sincerest gratitude for your kind words towards Mr. Asaduzzamqn and Mr. Zakir Hussein as they continually strive to deliver excellent service to ensure our guests fully enjoy their stay among us. Sincerely, Pullman Zamzam Makkah Hotel.

との提携 TripAdvisor

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Makkahのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。