ソフィテルブリスベンセントラル 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 7,232 件のレビュー

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249 Turbot Street, オーストラリア, 4000 ブリスベン, オーストラリア

説明

ホテルのその他の情報

  • 当ホテルは、セントラル駅の上にあり、ブリスベン空港に直接アクセスできます。

  • 受賞歴を誇るレストラン3か所とコーヒー / カクテルラウンジを擁しています。多彩なメニューをお楽しみいただけます。

  • 1,100名様まで対応可能な、ブリスベン最大の総合コンファレンス / イベント会場をご利用いただけます。

  • Luxurious French inspired interiors and decor

  • Outdoor pool, gymnasium and day spa

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ホテル所在地

ソフィテルブリスベンセントラル

249 Turbot Street, オーストラリア
4000 ブリスベン
オーストラリア

GPS:-27.465352, 153.026299

電話番号
ファックス +61 7 3832 4741

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  7,232 件のレビュー

トリップアドバイザーの評価  4.0/5  5,057 件のレビュー

Screen shot of booking site no good for a matched price.

トリップアドバイザーの評価 1.0/5

Mobile33199259313 トリップアドバイザー認証口コミ

I was told when booking direct the Hotel would match any booking site and to send a screen shot of the booking. I did that then they Director of Revenue wanted a shot which includes URL,room type, dates ,rate plan of stay which I had provided. This was all too much I went to another Hotel at a lower rate.

Bonjour Jon, I do apologise if our price match guarantee program did not meet your expectations, We try our best to ensure our direct price via ALL.com is the best price at all times. Regrettably, in line with our Price Match Guarantee conditions, we do require all the information which was requested by our Reservations team. To learn more about our Price Match Guarantee, please visit our website. We do hope that you found suitable accommodation in Brisbane and hope you give us an opportunity to welcome you in the future. Sincèrement, Tom Luxury & Guest Experience Manager

快適な滞在

お客さまの声 4.0/5

K. カップル - 確認済みレビュー すべて

セントラル駅直結の好立地と美味しい朝食、快適な部屋など皆さんの感想通りでした。中でもスタッフの皆さんの親切で丁寧な対応が素晴らしかった。 ひとつだけ残念だったのは、、2連泊したのですが途中で部屋の掃除がされていなかったことです。部屋のドアに掃除して下さいとの札をかけて外出しましたが、午後7時過ぎに帰ったらまだ掃除されてませんでした。近くにいたスタッフにお願いしてタオルの交換だけはしていただきました。 それ以外は問題無く、とても快適な滞在でした。

お客様へ、 ホテルの良いレビュー、ありがとうございます。我々のホテルで滞在を満喫していただけた事にとても感謝しております。またお会いできるのをお待ちしています。 Rhianne Campbell Guest Experience Supervisor rh…

Hotel Felt Quite Neglected

トリップアドバイザーの評価 3.0/5

AucklandWiz トリップアドバイザー認証口コミ

We stayed the Sofitel, Brisbane because a number of years ago, we were staying in Brisbane and had a very lovely lunch here. We remembered it as being an upmarket hotel. We were not that impressed with this hotel this visit. We had come from the UAE where everything is very clean and tidy and attended to. The Sofitel felt neglected and in need of a good ‘polish’ for this level of accommodation. The rooms were very average and on seeing the images on their site, our room did not look like any of them at all. As this room was booked as my ‘free’ night as part of having an Accor Card, I would hope that they did not give us an old room because of this? Does make you wonder? Around the pool was grubby. I should not find old bottle tops under the loungers which had been there for more than the day. Also it looked as if the pool area had been hosed down, but the dirt got washed under the loungers and that was it. There it stayed. Everything felt just a little grubby. The buffet breakfast was very average. Nothing like it had been. Again, we had come from the UAE which had incredible breakfast options, and these were also available in the not so opulent hotels. So this breakfast was not very good. I would not go out of my way to stay here again. It certainly failed to match my recollection of what a great hotel this used to be

Bonjour, Thank you for sharing your feedback about your recent stay at Sofitel Brisbane Central. We sincerely apologise for falling short of your expectations and for any disappointment you experienced during your visit. We regret to hear that the cleanliness and presentation of our hotel did not meet your standards, especially coming from a place where attention to detail is highly valued. Your concerns about the condition of your room and the pool area have been duly noted, and we will work diligently to address these issues and ensure that our facilities are well-maintained at all times. Furthermore, we apologise for the discrepancies between your expectations and the actual experience, particularly regarding the room and the buffet breakfast. We strive to provide a high standard of service and accommodations to all our guests, and we regret that we did not meet your expectations on this occasion. Your feedback is invaluable to us, and we will use it constructively to improve our services and facilities for the future. We appreciate your loyalty as an Accor member, and we assure you that your room allocation was not influenced by your membership status. We understand your decision not to return, but should you reconsider, we would welcome the opportunity to restore your faith in our hotel and provide you with the exceptional experience you deserve. Thank you once again for your feedback, and we hope to have the chance to welcome you back in the future under more favourable circumstances. Merci, Thomas Annand Luxury & Guest Experience Manager Sofitel Brisbane Central

Dissappointing stay.

トリップアドバイザーの評価 3.0/5

Ron C トリップアドバイザー認証口コミ

Club room 2903. Body lotion empty. No hand towel. No hair conditioner. No turn down service with chocolate on pillow. No note paper and pen. Mellisseme!.Friday night. Split sitting. Arrived at 6.30 for our booked sitting. Lounge still full from first sitting. NO FOOD LEFT from 1st seating. We asked for food to be replenished & SOFITEL took 45 mins, food arrived at 7.05pm & they started clearing it away at 7.25pm. DO NOT BOOK 2ND SEATING, Lefterover cheese plater was messy & was contaminated with nuts, no consideration for nut allergy sufferers! No food left from 1st seating & staff were reluctant to refill the food. No biscuits, no fresh food sticks, no dips, no cold meats, extremely disappointed! There were some afternoon tea sponge cake & scones left for canapes. How sad! Next morning the breakfast was the same, many of the offerings were empty. Very slow service to refill all options. Very poor!

Bonjour, We are deeply sorry for the subpar experience you encountered during your stay with us. Your feedback is invaluable, and we sincerely apologise for the shortcomings in our service. It is unacceptable that essential amenities like body lotion, hand towels, and hair conditioner were not provided in your room, and we regret the oversight. Regarding your experience in Club Millesime, we apologise for the delay in replenishing the food and the inconvenience caused by the split seating arrangement, we have had to implement this in order to provide an experience to all of our guests, on this occasion we certainly could have done better. We understand your disappointment with the limited food options and the slow service during breakfast. Please know that we take your feedback seriously, and we will address these issues with our team to ensure they are rectified promptly. We value your patronage and apologise for failing to provide the exceptional experience you deserve. Should you consider giving us another opportunity, we would appreciate the chance to regain your trust and provide you with the outstanding service and hospitality synonymous with Sofitel Brisbane Central. Thank you for bringing these matters to our attention. We have taken note of your concerns and will work diligently to prevent similar occurrences in the future. Merci, Thomas Annand Luxury & Guest Experience Manager

The French would be disappointed!

トリップアドバイザーの評価 2.0/5

555katiel Couples - トリップアドバイザー認証口コミ

Where do we start. We booked for the Club Millésime package - saved up to have a couple of days away to rest and recharge as we have previously loved our stay with the club lounge before. When we booked the room we stated that we needed to have no goose down in the bedding due to my wife’s asthma. After being in the room for half an hour my wife needed her asthma medication and we realised that the whole bed including mattress topper were down. Rang down to reception in which they apologised for the muck up and sent housekeeping to remake the entire bed. Visited Club Millésime for the advertised ‘new culinary experience curated to tantalise your palate with an array of meticulously crafted canapés’ The array was 3 small plates which are individually served and a cheese platter that you serve yourself from - obviously my ‘array’ and theirs are very different! My wife had to request an individual cheese platter due to her nut allergy - which they bought out half an hour later WITH NUTS ON IT! She had to then wait another half hour for them to bring up the next one. No labels on any food either … Very disappointing service, very disappointed that we saved to come here as we have had such amazing experiences in the past. Won’t be returning - would advise you find somewhere else in Brisbane to stay!

Bonjour, We sincerely apologise for the disappointing experience you encountered during your recent stay with us. We have sent you a direct email to address your concerns and ensure your feedback is properly addressed. Thank you for bringing this to our attention. Merci, Thomas Annand Luxury & Guest Experience Manager

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。