ソフィテル西安レンミンスクエア 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.9/5 59 件のレビュー

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説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • 街の中心部を拠点とした散策

  • ホテルの広大な庭園の散策

  • ホテル内の劇場で素敵なショーを楽しむ

  • 21 室のファンクションルームと 1463 席のグランドシアターを完備しています。

  • 600 available parking space

当ホテルの客室

ホテル所在地

ソフィテル西安レンミンスクエア

319 Dong Xin Street, Shaanxi
710004 西安
中国

GPS:34.26509, 108.9578

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.9/5  59 件のレビュー

トリップアドバイザーの評価  4.5/5  3,650 件のレビュー

Great Location in Xian, with awkward chekin in experience

トリップアドバイザーの評価 5.0/5

GRAMATAN30 トリップアドバイザー認証口コミ

A great hotel inside the old city wall. The location was really nice. We stayed two nights there in a junior suite on vacation. The room was large and comfortable, but somewhat dated. Breakfast was good and par for the course for that class hotel in China. The check in experience was somewhat awkward and irritating. Although I booked through Accorhotels website the room with breakfast, the person at the reception insisted that breakfast was not included. I had to open the reservation confirmation email from Accorhotels to show her proof that breakfast was included. That was a strange experience, the fact that their system did not show that breakfast was included with the reservation!

Dear GRAMATAN30, Thank you for choosing Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. Please allow me to apologize for the arrival experience. I have talked with relevant departments for our future improvement. At the same time, thank you for your recogntion to other aspects of the stay. It is our tireless pursuit to strive for excellent hotel experience for our guests, and our dedication and efforts will never stop. We look forward to having the opportunity to welcome you again in the future. Yours sincerely, Vlad Burazor General Manager

Slightly tired business hotel with great staff and nice restaurants

トリップアドバイザーの評価 4.0/5

James G ファミリー - トリップアドバイザー認証口コミ

Business hotel on the eastern side of central Xi’an, set in a little enclave of smart conference hotels. We stayed in club rooms on the third floor. These were spacious and well equipped, but rather tired in decor and slightly old-fashioned. Served us perfectly well, but had no views and slightly low ceilings. It felt like this part of the hotel had needed some redecoration for a number of years. The common areas are rather smarter, in a four-star business hotel style. A reasonable pool and gym. Japanese restaurant which serves really pretty good Japanese food and has friendly and professional staff. The highlight for us was the Azur western-style restaurant: see our separate review. The best thing about this hotel is the staff: thoroughly professional, very helpful and friendly. a really nice team. If you can score, a good price at this hotel, then go for it. It’s not a bad place to stay.

Dear James, Thank you for choosing Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you are satisfied with hotel service and dining experinece. Thank you very much for your recognition and motivation. At the same time, I also pay high attention to your comments on room, and please be rest assured that our efforts will never stop. Once again, thank you for your review. We will keep up our dedication, and look forward to having the opportunity to welcome you again in the future. Yours sincerely, Vlad Burazor General Manager

Watch out for Sofitel Renmin Square!

トリップアドバイザーの評価 2.0/5

mkmireku ファミリー - トリップアドバイザー認証口コミ

This is the worst 5 star I have ever been to. I'm not sure why it's called a 5 star. It is rather a 2.5 star. This is only because the staff were very nice and helpful. The building and facilities are very old and tired. Room quality is abysmal with patch and paint work very visible. It smelt badly and the toilet was in a very poor state with instructions on how to flush it. I could see dirt up the ceiling, lying down from my bed. It was an unbelievably poor experience and I had to leave after one night and cut short my 5 night stay to find a better place to lay my head. I chose Sofitel because I have been to other Sofitel hotels and know the quality they provide. Unfortunately I had just arrived from one 5 star hotel and this felt like a nightmare. If you plan to visit the Sofitel at Renmin Square in Xi'an, then think again. If you just want somewhere with a good location and don't care about 5 star services then ignore this review.

Dear guest, Thank you for providing us with the gift of feedback. I'm sorry to know that the stay didn't meet your expectation. Our efforts in striving for excellent hotel experience will never stop, and we will continue and enhance our efforts in all areas such as service, cleanliness, F&B, maintenance, safety etc. Wish you all the very best. Kind regards, Sam Gu Resident Manager

Best service at lounge.

トリップアドバイザーの評価 5.0/5

Jose P Friends getaway - トリップアドバイザー認証口コミ

Excellent service and very nice people from all the stuff at 11 floor sofitel in special Jennifer for be friendly with us. FOOD AND drinks very good quality, room very clean, I will back for sure. Location perfect.

Sofitel great experience in lounge

トリップアドバイザーの評価 5.0/5

samanthalZ1036LX Couples - トリップアドバイザー認証口コミ

Excellent service from the staff on 11th flour. First time to Sofitel Xi’an renmin square, nice start of our trip to Xi,an. Late checkin in but warm welcome. Room upgrade, free access to the execute lounge

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 202 件のレビュー 8.5/10 快適さ
  • 197 件のレビュー 9.1/10 朝食
  • 177 件のレビュー 9.3/10 清潔さ
  • 91 件のレビュー 7.7/10 料理
  • 33 件のレビュー 8.6/10 プール

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