Mercure Palermo Centro 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 683 件のレビュー

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Mercure Palermo Centro - Image 1
Mercure Palermo Centro - Image 2
Mercure Palermo Centro - Image 3
Mercure Palermo Centro - Image 4
Via Mariano Stabile 112, 90139 PALERMO, Italy

説明

ホテルのその他の情報

  • Free WIFI 60 mega throughout the hotel

  • Your dog is welcome here. Dog Station ready for our 4-legged friends!!

  • Our continental breakfast is available every day!

  • Champions League ed Europa League in the Lobby Tv!

  • Lovely bistro with typical Sicilian cuisine!

当ホテルの客室

ホテル所在地

Mercure Palermo Centro

Via Mariano Stabile 112
90139 PALERMO
Italy

GPS:38.123982, 13.360426

電話番号
ファックス +39 091 611 6822

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • シャトル
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

Bar I'm

Relax with family or friends, meet your colleagues at the hotel bar. You will find a wide selection of delicious drinks, Sicilian wines and craft beers.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  683 件のレビュー

トリップアドバイザーの評価  4.0/5  2,494 件のレビュー

So-called superior room in a so-called 4-star hotel

トリップアドバイザーの評価 1.0/5

little_big_joe トリップアドバイザー認証口コミ

We booked a 32 square meter superior room for 2 people on the Accor website, but we got a 24 square meter outdated room. Of course, we asked to change the room at 3 pm, but this was refused. They said that our room was also superior. The room we booked is only given to 4 people. If you wanted to, you wouldn't be able to book a 24 square meter superior room on the website, because it doesn't exist in that size. We felt cheated. There were other problems besides size. Paper cups for hot drinks in the room, missing magnifying mirror. The attached pictures speak for themselves. What can the standard room be like if the superior one is like this? Some thoughts about breakfast. Compared to the number of guests, the breakfast room is undersized. Little space for guests and little space for food. As a result, you have to queue for tables and there is no choice like in other Mercure hotels (for example Bergamo, Graz). The staff in the breakfast room are nice, but they can't do miracles under these conditions. The management does everything for the guests in words, but not in action! We are still waiting for Accor's response.

Beware of the scam! You think you booked Mercure Hotel but you might sleep in an office!!!

トリップアドバイザーの評価 1.0/5

summersonizmir トリップアドバイザー認証口コミ

I have been staying in many Accor hotels throughout Europe for many years both for business and leisure purposes. Unfortunately, my experience in Mercure Palermo Centro has been by far the worst. We have arrived with my family at around 20:30 to the hotel, quite tired after a drive from Catania. We were not aware of the bad surprise waiting for us. I had simply booked a room through booking.com for 2 adults + 1 child (child to stay for free). The receptionist told me that the room that I booked is called "Family Annex Room" (to be honest I did not pay any attention until that moment) and it is located in another building, 100 meters away from the main hotel building. I have rechecked my booking confirmation and also showed the staff, and there was no indication at all anywhere stating that the room I booked was going to be somewhere else. I therefore asked to stay in the main building and they said that it's possible but only if I pay a surcharge of 100 € / night! The receptionist and the manager on duty on the evening of April 8 were really not helpful at all and they said that I should solve my problem with booking.com. So, I called the customer service (it was around 21:00 and we are more tired and hungry!), I have proved that there's no indication about a different room location. After some moment, I was offered by the customer service that the hotel can offer me to stay in the "upgraded room" (which means simply a room in the main building), one night for free and the second night for 50 €. So, it went down from 200 € to 50 € but why should I pay for this? As we were really exhausted, we decided to go to this other building. This room is located in an office building, where only one floor is allocated for Mercure. The building is probably the ugliest in the center of Palermo, the lift is out dated and my 9 year old daughter was anxious all the time we used it. We have not been shown or guided about any emergency regulations such as fire exit/stairs. What would have happened in case of an emergency situation in that office building where we were left alone? We had a very bad sleep as the bed was cracking all the time and from 06:30 in the morning there was a lot of noise from the main street (Via Roma). Because of this, the next morning I went back to the reception asking that we would like to change to a room in the main building for the second night. Guess what: They said it's possible but again with a surcharge! So I was offered this room for free the previous night but they wanted to rip me off when I wanted to change the room. I refused to pay and slept in that ugly office building one more night. Thanks God my stay at this Mercure Hotel (in reality where I stayed is not a hotel!) was only for 2 nights. My whole Sicily holiday was almost perfect, with the very nice & friendly experience in a B&B in Catania but the worst part was the accommodation in Palermo. The only good part about the hotel is the location, being really central and accessible on foot to main attractions. Maybe the rooms in the main building are good but we could not enjoy!

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Palermo Centro. We value all guest comments as they help us to continually improve our services. We would like to clarify that the room type you booked, the "Family Annex Room," is indeed part of our hotel's accommodation options and is located in a separate building adjacent to the main hotel building. This information is typically provided during the booking process on platforms like Booking.com to ensure transparency for our guests. Regarding the additional charge for staying in the main building there is nothing strange becouse different rooms have different rates as you can see on booking.com or the accor website. We understand that traveling can be tiring, especially after a long drive, and we regret any inconvenience caused by the situation. Please know that your feedback has been shared with our team to prevent similar occurrences in the future. Best Regards Andrea Stancato Direttore/Manager

Mercure Hotel Palermo

トリップアドバイザーの評価 4.0/5

Anita M トリップアドバイザー認証口コミ

On my recent trip to Palermo I stayed for several days at this hotel. The staff at the hotel were very friendly, informative and helpful. My room was fine but could use some up-dating. A nice bar and a good restaurant on the premises are certainly a plus. Around the hotel are several restaurants, small shops (water, soft drinks), a shop selling fruits and vegetables, another shop with ready made sandwiches etc., and around the corner a store selling great cheeses, lunchmeats and olives. From the hotel it is a short walk to Teatro Massimo, great clothing and shoe shops along the way. Teatro Massimo is the start of wonderful restaurants, bars, souvenir shops, sweet shops, gelato places etc. The famous Vittorio Emanuele Street is a short walk from there. The hotel's location is great! City maps are available at the front desk.

Quite unsatisfactory

トリップアドバイザーの評価 3.0/5

OzTonto トリップアドバイザー認証口コミ

Whilst there were a few positives here such as location in Palermo and my room had a nice size balcony, the negatives outweigh those. The staff attitude varied from sometimes helpful to other times just downright rude. The shower temperature interchanged from unsafely hot to extremely cold. The breakfast selection was average and overall the restaurant in the morning was quite chaotic and disorganised.

Great Stay in Palermo City Center

トリップアドバイザーの評価 5.0/5

nkirk6 Friends getaway - トリップアドバイザー認証口コミ

Mercure Hotel Palermo is such a great value. The hotel is modern and up to date in a great neighborhood which is accessible to all the sites. The breakfast has something for everyone and provides a good start to your day. I was very pleased with my room which had a very comfortable bed with really nice linens. Also, the soundproofing was well done as my room was quiet at night. Martina and Valeria at the front desk were so nice and very helpful. We stayed a total of 7 nights and could not have been happier.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 933 件のレビュー 9.3/10 ロケーション
  • 1,104 件のレビュー 7.5/10 客室
  • 941 件のレビュー 9.1/10 サービス
  • 20 件のレビュー 7.5/10 インターネット
  • 689 件のレビュー 8.1/10 朝食
  • 677 件のレビュー 7.3/10 快適さ
  • 386 件のレビュー 7.6/10 清潔さ

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Palermoのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。