Mercure Palermo Centro 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 675 件のレビュー

Mercure Palermo Centro - Image 1
Mercure Palermo Centro - Image 2
Mercure Palermo Centro - Image 3
Mercure Palermo Centro - Image 4

説明

ホテルのその他の情報

  • Free WIFI 60 mega throughout the hotel

  • Your dog is welcome here. Dog Station ready for our 4-legged friends!!

  • Our continental breakfast is available every day!

  • Champions League ed Europa League in the Lobby Tv!

  • Lovely bistro with typical Sicilian cuisine!

当ホテルの客室

ホテル所在地

Mercure Palermo Centro

Via Mariano Stabile 112
90139 PALERMO
Italy

GPS:38.123982, 13.360426

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • シャトル
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

Bar I'm

Relax with family or friends, meet your colleagues at the hotel bar. You will find a wide selection of delicious drinks, Sicilian wines and craft beers.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  675 件のレビュー

トリップアドバイザーの評価  4.0/5  2,486 件のレビュー

Great Stay in Palermo City Center

トリップアドバイザーの評価 5.0/5

nkirk6 Friends getaway - トリップアドバイザー認証口コミ

Mercure Hotel Palermo is such a great value. The hotel is modern and up to date in a great neighborhood which is accessible to all the sites. The breakfast has something for everyone and provides a good start to your day. I was very pleased with my room which had a very comfortable bed with really nice linens. Also, the soundproofing was well done as my room was quiet at night. Martina and Valeria at the front desk were so nice and very helpful. We stayed a total of 7 nights and could not have been happier.

Good location, but terrible noisy from the street

トリップアドバイザーの評価 3.0/5

mihcojocaru ファミリー - トリップアドバイザー認証口コミ

The hotel staff was great and gave us an upgrade and helped us by parking our car. It is very busy the area, so it was great that the hotel has a parking (20 euro per day). We also had a second room (104) for our mother in law and our kid but it smelled terrible so we get another one at second floor (that was better). The breakfast was okish and the coffee was good. The hotel is near the best attractions of Palermo and this is a plus.

Dear valued guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience with our staff and that you appreciated the upgrade and assistance with parking. Providing excellent service is our top priority, and we are glad that we could contribute to making your stay enjoyable. We apologize for the inconvenience you encountered with the initial room (104). Please rest assured that we take your comments seriously, and we will address the issue to ensure that it does not happen again in the future. We are pleased that we were able to offer you a more satisfactory room on the second floor. Regarding breakfast, we appreciate your feedback and will take it into consideration as we continually strive to improve our offerings. We are glad to hear that our central location near Palermo's best attractions was convenient for you. We hope that you had a wonderful time exploring the city. Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Best regards,

Like sleeping in a fish fry

トリップアドバイザーの評価 3.0/5

Italychaperone トリップアドバイザー認証口コミ

My single room must have been over the exhaust vent for the kitchen, because the odors of frying fish, onions and other foods permeated my room. I asked for a room change, but was told there were none available. The desk sent up a guy with a bottle of perfumey smelling spray and I told him to NOT use this, so he sprayed the carpet around the outside of my door, so I now had the fried food and a chemical spray. The room was also unbearably hot and the same guy could not adjust my heat. I would have opened my window (despite the fried fish), but it was a large window that opened onto an exterior corridor with stairs, so I did not feel safe opening it. The bed and pillows were comfortable and the bathroom was fine, but it was not a good night's sleep because of the heat and odor. The breakfast was fine and it was nice to have a barrista instead of the coffee machine. The hotel caters to a lot of tours. I was part of a student tour, so if I were traveling on my own, I would probably choose another place.

Dear guest, Thank you for sharing your experience regarding your recent stay at Mercure Palermo Centro. We sincerely apologize for the discomfort you experienced due to the odors permeating your room from the kitchen exhaust vent. It's regrettable that we were unable to accommodate your request for a room change and that the alternative solution provided was not satisfactory. We understand the importance of a comfortable environment for a good night's sleep, and we apologize for falling short in this aspect. We appreciate your feedback regarding the temperature of the room and the safety concerns with the window. We will address these issues with our team to ensure that appropriate measures are taken to improve the comfort and safety of our guests. On a positive note, we are glad to hear that you found the bed and pillows comfortable and that you enjoyed the breakfast, particularly having a barista service. However, we take your feedback seriously and will work diligently to improve in areas where we have fallen short. Thank you for choosing Mercure Palermo Centro. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Warm regards,

Great Location!

トリップアドバイザーの評価 4.0/5

TomasoVernon_B_C_ Couples - トリップアドバイザー認証口コミ

Great location! Easy walk to City Center and all the main attractions. Restaurants close by that are good … pizza, coffee, full meals, etc. We stayed for 6 nights ( room was adequate, nothing fancy) and found lots to do. Front Desk check-in with Anna was easy and she was very helpful with a city map and various suggestions. The Breakfast was ample with lots of variety…we loved the Barista, she was awesome !! There is a Bar which was nice for a pre-dinner or “after a long day of walking” drink! Would recommend this Hotel to others ! One small misstep when we had dinner at the restaurant - it was very busy ( and loud ) with two tours eating dinner. Our waiter, Andrea, was very busy and I’d have to say “stressed”… he was very abrupt with us, muttering under his breath (he didn’t realize my husband had understood)….all ended up just fine, and we somewhat enjoyed our meal! If we had known there were two larger tour groups eating, we would have chosen another night at the restaurant, but reservations had already been made.

Great Stay

トリップアドバイザーの評価 5.0/5

guice g トリップアドバイザー認証口コミ

We were a family of eight staying at the Mercure Hotel for the first time. The rooms were large and very comfortable. The hotel is in a good location for walling the old city. There a number of good restaurants close to the hotel. The breakfast buffet was very good. The service form the staff was excellent. My grand daughter’s birthday was on a Tuesday and Anna (at the front desk) made her a large birthday card with candy. My son and daughter-in-law were over joyed by such an act of kindness. THANK YOU ANNA.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 915 件のレビュー 9.3/10 ロケーション
  • 1,087 件のレビュー 7.5/10 客室
  • 931 件のレビュー 9.1/10 サービス
  • 19 件のレビュー 7.1/10 インターネット
  • 673 件のレビュー 8.3/10 朝食
  • 662 件のレビュー 7.3/10 快適さ
  • 381 件のレビュー 7.5/10 清潔さ

Powered by Trustyou

周辺の他の施設

Palermoのすべてのホテル