Mercure Canberra 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 2,193 件のレビュー

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Mercure Canberra - Image 1
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Corner of Ainslie, and Limestone Avenue, 2612 BRADDON, Australia

説明

ホテルのその他の情報

  • Centrally located, heritage listed hotel featuring all the comforts of the 21st century.

  • In hotel dining options with our Courtyard Restaurant and Olims Bar & Bistro

  • Meeting Space, Gym, Wifi, Onsite Parking available.

  • 10 minutes from the airport and close to public transport options.

  • Excellent service, 24-hour reception, and friendly atmosphere to feel at home.

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ホテル所在地

Mercure Canberra

Corner of Ainslie, and Limestone Avenue
2612 BRADDON
Australia

GPS:-35.276066, 149.143494

電話番号
ファックス +61 2 6243 0001

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  2,193 件のレビュー

トリップアドバイザーの評価  4.0/5  2,258 件のレビュー

2023エクセレンス認証

Old hotel with charm

トリップアドバイザーの評価 4.0/5

Pilbarette トリップアドバイザー認証口コミ

A lovely old hotel with lots of history. A book detailing the beginnings of the hotel can be found on the bedside table in your room. The rooms are a little dated, but they're very clean and the bed was comfy. Coffee making facilities and a mini bar fridge, with reasonable prices is in the room. The restaurant and bar offer hearty meals and a good range of drinks. The breakfast is filling, whether you take the continental or full. Don't forget to use your Accor/Mercure card for substantial discount. A gated parking lot, with a code to enter, was comforting. Only downside is on the Heritage named side of the hotel, there are no elevators. If you can not handle climbing stairs with, or without, luggage you may need to find a better wing of the hotel. Overall, I had a very good stay. The staff are wonderful and very attentive.

Nice accommodation near the city centre.

トリップアドバイザーの評価 4.0/5

maria f Couples - トリップアドバイザー認証口コミ

Nice hotel. Very clean and tidy. Good location. The reception is very friendly and accommodating. We were allowed to check in earlier than 2pm. The only thing negative is the bathroom. It’s quite small. We have to close the door to be able to sit on the toilet. The water pressure is not good but ok. We will be happy to stay again.

Dear maria f, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback, in particular when it includes our wonderful team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager

Affordable stay (almost) in the city centre

トリップアドバイザーの評価 3.0/5

EM-NS トリップアドバイザー認証口コミ

The hotel is conveniently located, only few minutes from the city centre. The street level room I stayed in was very spacious, had an enclosed courtyard. The furniture was a bit old, the carpet definitely needed a replacement. This said, the bed was very comfortable. The room and the bathroom was spotless, very clean. The check-in and check-out was very good. The breakfast was basic, very limited food and beverages selection available. Some of the hot food was barely warm. Would I stay again? Perhaps, as the price was very affordable.

Dear EM-NS, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please also allow me to extend my sincere apologies in regard to your breakfast experience and please rest assured that I will share your concerns with my Food & Beverage team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager

Retro in the extreme

トリップアドバイザーの評価 3.0/5

Kevin D トリップアドバイザー認証口コミ

Spent four nights at this hotel in a standard room. Room wes comfortable enough , but bathroom was cramped. Hotel is old but certainly has a lot of character. Standard rooms have little or terriblr views, but executive rooms good views onto courtyard. Booked via phone but was not told there was a ten dollar cost to park car each day Dining room open for a very good breakfast, but the so called bistro was part of the public bar , and would have not been out of place in a public bar suburban pub of the seventies. Terrible place, made worse by random punters coming in off the street attempting to scam. A good dining room , so open it at night.please

Dear kevindS2735FV, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I'm also pleased to advise that we are currently waiting on the approval of Development Application and once received we will start renovations in our Bistro. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager

Unhappy at the Mercure, Canberra. Very disappointed.

トリップアドバイザーの評価 2.0/5

Chris M トリップアドバイザー認証口コミ

The room is clean but the bed linen appeared not to be changed from the previous occupant as the base sheet was quite creased and not of fresh appearance or texture. The bed appeared made however. Dogs are allowed and there was barking and crying throughout the night so sleep was very broken. A complaint was made during the night but the disturbance continued. The bathroom was clean and in good order. I would not stay here again.

Dear H6807OVchrism, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I obviously don't have any proof about the bed sheets being changed however, I would be very surprised if that didn't occur. We indeed have 6 pet friendly rooms and in fact are Canberra's first pet friendly hotel. Please allow me to extend my sincere apologies about the noise issues that you experienced and please rest assured that I have shared the feedback with the guests in question. We appreciate you sharing your concerns. Sincerely, Lukas Wilfling General Manager

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