ソフィテルミュンヘンバイヤーポスト 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 3,257 件のレビュー

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説明

ホテルのその他の情報

  • Ideal for Solo travellers as well as couples and families.

  • モダンな雰囲気のホテルの建物です

  • 独創的な配色のユニークなスイート

  • ミュンヘン中央駅のすぐ近くに位置し、マリエン広場にも近接しています

  • グリーンキー認証

当ホテルの客室

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ホテル所在地

ソフィテルミュンヘンバイヤーポスト

Bayerstrasse 12
80335 ミュンヘン
ドイツ

GPS:48.139495, 11.55678

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  3,257 件のレビュー

トリップアドバイザーの評価  4.5/5  4,972 件のレビュー

2023エクセレンス認証

Classy

トリップアドバイザーの評価 5.0/5

DipuKV トリップアドバイザー認証口コミ

The hotel oozes class. The rooms are superb - spacious and very well-appointed, with all amenities. The location is fantastic, located just beside Munich Central Station. The staff members are warm and helpful. The old city is a 15 minute walk away. All in all, an excellent option for a stay in the city.

Bonjour DipuKV, Thank you for staying with us. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the highest marks and the amazing remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Emiel van Dijk, General Manager

Spa is closed for months. Nice rooms. Poor check in.

トリップアドバイザーの評価 3.0/5

AymanN Couples - トリップアドバイザー認証口コミ

Spent 2 nights here, location is next door to the train station, but don’t worry, there is no noise at all. Rooms are lovely and very comfortable. Very grand looking hotel. Very business friendly. The reason for taking 2 stars away - the number 1 factor for booking the Sofitel was their Spa which looked wonderful. I booked this weekend break directly via Sofitel months ago and chose the expensive Sofitel for this reason. On arrival we discovered the spa, swimming pool, sauna etc were all under refurbishment for several months. I would have expected an email informing us of this in advance. Their work around is to the use the spa at the Meridian opposite. Which means leaving the hotel, crossing the main road and going to a different hotel. We did but the pool temperature was cold, barely heated and frankly no where near the standard of the Sofitel. Second reason, we were not informed / reminded on arrival that the room rate included breakfast. On checking out the lovely lady at reception apologised that the person checking us in, had not informed us or bothered to tell us where the breakfast was. Granted I should have double checked if the rate included breakfast or not but from a 5 star hotel, you would expect them to inform you of restaurant hours etc. As an apology, she gave us a voucher which we used for a soft drink at the bar. Missed out of over 120 euros of breakfast but 2 coke zeros was the compensation. Overall, maybe some retraining of staff is required. Unfortunately I wish I had booked a different hotel.

Bonjour AymanN, I sincerely apologize for the disappointment and possible disruption caused by the renovation work, the aim of which is of course to offer an even more modern service with maximum convenience. We will of course endeavor to keep disruption to a minimum and complete the work quickly. I very much regret the inconvenience - and ask for your understanding for the measures. We will, of course, take your criticism regarding communication as an opportunity to scrutinize it again. However, please allow me to point out that we explicitly refer to the renovation work on all platforms and in the reservation confirmation, which our guests also confirm and expressly welcome. It would be nice if you would give us another chance, which I would ask you to do. Yours sincerely, Emiel van Dijk, General Manager

Beautiful and Terrific Location

トリップアドバイザーの評価 5.0/5

BethC1005 トリップアドバイザー認証口コミ

Beautiful hotel located next to the train station - so very convenient to walk right there. The rooms are very ice and spacious but there is zero bathroom privacy. Glass door that does not close all the way so there is not privacy at all. Staff is super helpful and friendly and gave us great suggestions for our time in Munich. Highly recommend this hotel other than the bathroom situation.

Bonjour BethC1005, Thank you so much for taking the time to review your stay with us. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Emiel van Dijk, General Manager

Brilliant hotel to use as a base to see Munich and travel Bavaria.

トリップアドバイザーの評価 5.0/5

Carla T ファミリー - トリップアドバイザー認証口コミ

Great hotel, great location for trains and underground and not far to walk to centre old town Munich. Hotel was well equipped, very nice interior, modern and trendy, and extremely helpful and nice staff. Beds are very comfortable. Highly recommended

Bonjour Carla T, It was our pleasure to have you as our guest. On behalf of my team, I would like to thank you for the top rating and the amazing remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Emiel van Dijk, General Manager

駅の中のホテルと言ってもいい

お客さまの声 3.5/5

ぺ. ファミリー - 確認済みレビュー すべて

中央駅やバス、路面電車など、交通機関を利用するならとても便利なリッチです。ただ、駅の中に居るくらいで、アナウンスもよく聞こえてきます。今回はバスタブ付きで探してこちらやのホテルにしましたが、お部屋は3階だったのもあり、お部屋の印象は暗く、全体的にすごく良いって感じでの部屋ではなかったです。もっと上の階だったり、ペントハウスのお部屋もあったので、そちらにしてれば違ったのかもしれません。ホテルのスタッフの方も可もなく不可もなしって感じです。それからバスタブ横に置いてあるアメニティが有料だった気がします。近くにパンフレットが置いてありました。あれは海外慣れしてない人だと使ってしまうのではないでしょうか…もしかしたら、買うならこの値段って意味だったのかもしれませんが、ドイツ語だったので、調べることもせず使いませんでした。あと、シャワールームの排水が詰まっていたのか、洗面の方まで水が溢れてしまい大変でした。スパの評判は良かったのですが、私たちは行きませんでした。ただ朝食は雰囲気の良い広場で食べれて気持ちが良かったです。ですが、こちらも宿泊者は前日までに言えば割引で朝食を食べられたらしく、当日だと€10くらい違いました。バイキングなので、宿泊者には当日でも割引でいいのにな…とは思いました。 お値段とのバランスで、バスタブがなければこちらのホテルは選ばないです。

Bonjour Ms. M., Thank you very much for your visit and for taking the time to tell us about your experience at Sofitel Munich Bayerpost. We regret that your experience with our hotel, the bathroom and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore, we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Emiel van Dijk General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,192 件のレビュー 8.8/10 ロケーション
  • 1,826 件のレビュー 7.2/10 客室
  • 2,054 件のレビュー 7.8/10 サービス
  • 12 件のレビュー 8.7/10 インターネット
  • 777 件のレビュー 8/10 朝食
  • 720 件のレビュー 6.5/10 快適さ
  • 577 件のレビュー 8.7/10 雰囲気
  • 436 件のレビュー 6.1/10 清潔さ

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