Mercure Hotel Frankfurt Eschborn Helfmann Park 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 548 件のレビュー

Mercure Hotel Frankfurt Eschborn Helfmann Park - Image 1
Mercure Hotel Frankfurt Eschborn Helfmann Park - Image 2
Mercure Hotel Frankfurt Eschborn Helfmann Park - Image 3
Mercure Hotel Frankfurt Eschborn Helfmann Park - Image 4

説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • 7 event rooms for up to 200 guests with daylight & skyline views (6th floor)

  • Restaurant RELAX - Food, Drinks & You: Leisurely dining out and working

  • Quiet location with ideal transport links to Frankfurt, the airport and highways

  • Free shuttle bus to the Eschborn Süd S-Bahn train station (weekdays)

  • 179 modern rooms with air-conditioning and free WIFI

当ホテルの客室

ホテル所在地

Mercure Hotel Frankfurt Eschborn Helfmann Park

Helfmann-Park 1
65760 ESCHBORN
Germany

GPS:50.139643, 8.584861

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス
建物付近
  • 駐車場

BALTHASAR

In our "Balthasar" restaurant, you can enjoy both Hessian and international specialties. Indulge in our creations and enjoy them on our summer terrace in the courtyard when the weather is nice.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  548 件のレビュー

トリップアドバイザーの評価  3.5/5  191 件のレビュー

Disappointing!!!!!

トリップアドバイザーの評価 2.0/5

Navigator09301984813 ビジネス - トリップアドバイザー認証口コミ

Visited here and reviewed in July 2023, I returned this week in the hope that things may have improved - no improvements it was worse. I’ve just returned home after a 3 night stay for a business trip. Food I ordered on my arrival Monday evening wasn’t particularly tasty, at 15eur for a beef lasagne and 7eur for .75L bottle of water I expected something much better. I couldn’t pay by card, I was told my card wasn’t working - it wasn’t my card at all it was their payment terminal. My room was cold, draughty, permanently smelt of cigarette smoke from people smoking out the front of the hotel under my window, the bathroom smelt mouldy, the room smelt musty and wasn’t particularly clean. The furniture was shabby, walls needed a lick of paint and the bed was really uncomfortable. The breakfasts this time were quite basic, no breakfast tea only herbal - we aren’t all coffee drinkers. When I return to Frankfurt in a few weeks I’ll avoid this hotel and find something nicer elsewhere. Next time I come to Frankfurt I’ll be avoiding this hotel, i

お客さまの声 5.0/5

匿名 ビジネス - 確認済みレビュー すべて

従業員の方々がとても親切で、対応もわかりやすかったです。

北島様、 この度は、メルキュール ホテル フランクフルト エシュボルン ヘルフマン パークでのご滞在に関するコメントをお寄せいただき、誠にありがとうございます。 お褒めの言葉を頂き大変嬉しく思います。 もちろん、お客様からいただいた肯定的なコメントは、関係従業員に喜んで伝えさせていただきます。 完璧なサービスを提供するために日々働いている当社の従業員にとって、お客様の満足は最高の報酬です。 またのお越しを心よりお待ちしております。 よろしくお願いします あなたのメルキュールチーム

Good for a business trip

トリップアドバイザーの評価 4.0/5

travelnamsk ビジネス - トリップアドバイザー認証口コミ

Good size, calm and clean room, had everything I needed. Windows can be opened, AC a bit noisy though. Good parking in front of house (free) or in garage (15€/ night). Walking distance to shops, supermarkets and restaurants. Stable wifi during my stay. Good breakfast and very friendly staff. Good for a business trip.

Dear guest, we very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Helfmann Park. It is always a pleasure to receive positive feedback. We will share your comments with our team and are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely and best regards from Eschborn Sandra Schumacher-Bazzoli & Team

Ok for very short stay

トリップアドバイザーの評価 3.0/5

Navigator09301984813 ビジネス - トリップアドバイザー認証口コミ

Hotel & room clean. Hotel staff polite and helpful. Breakfasts were very nice. Bed very uncomfortable as 1 mattress was higher than the other. Room extremely hot as the air-con wasn’t working, this was reported to reception and I was told they would look at it. Later my colleague reported it again to be told that reception had turned the air-con colder and if it still wasn’t working I’d be moved the next day which was pointless as I was out all day until late evening. Returned to the room and air-con still not working but pointless moving as checking out next morning. No bottled water was made available in the room I had to buy bottles from the bar at €t7,00 a bottle.

Dear Denise, Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Helfmann Park. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandra Schumacher-Bazzoli & Team

First class customer service

トリップアドバイザーの評価 5.0/5

Steve J トリップアドバイザー認証口コミ

There was a small issue during my stay but the way this issue was dealt with was what really impressed me. As we know, everyone can make mistakes but it’s how it is dealt with that matters. 10/10 For customer service. Staff are humble and friendly, Mark and a lady receptionist who welcomed me upon my arrival (sorry I don’t know her name) deserve extra credit. Thank you The quality of the hot buffet is very good. Rooms are clean and comfortable. Thanks all for your hospitality.

Dear Steve, Thank you very much for your new, very positive evaluation, which my team and I are very happy about. We are very happy that we were able to convince you of our performance and look forward to seeing you soon again. We wish you all the best, happy weekend Your Team from Mercure Hotel Eschborn Helfmann Park 1

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 89 件のレビュー 8.8/10 ロケーション
  • 271 件のレビュー 5.5/10 客室
  • 238 件のレビュー 8.9/10 サービス
  • 129 件のレビュー 5.9/10 清潔さ
  • 103 件のレビュー 7.8/10 朝食
  • 89 件のレビュー 6.2/10 快適さ
  • 60 件のレビュー 5.7/10 雰囲気
  • 36 件のレビュー 5.2/10 設備

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