ノボテルクィーンズタウンレイクサイド 4 つ星

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Cnr Earl St and Marine Parade, ニュージーランド, 9300 クイーンズタウン, ニュージーランド

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  • バーやレストラン、ショップまで徒歩圏内

  • Wi-Fi、ワークスペース、液晶TV、有料ムービー

  • モダンなダイニング、新鮮な地元の食材

  • あらゆるイベントに対応可能な明るい多機能スペース

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ホテル所在地

ノボテルクィーンズタウンレイクサイド

Cnr Earl St and Marine Parade, ニュージーランド
9300 クイーンズタウン
ニュージーランド

GPS:-45.033729, 168.661759

電話番号
ファックス +64 3 442 7469

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

ELEMENTS

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden from 6pm daily.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  4,284 件のレビュー

トリップアドバイザーの評価  4.0/5  3,965 件のレビュー

2023エクセレンス認証

Needs a refit/update

トリップアドバイザーの評価 3.0/5

Jo T トリップアドバイザー認証口コミ

We stayed here for 4 nights. While the rooms were very clean they were also old, tired and well worn. Our bathroom basin had a very large crack in it, and so, while it was still completely functional, it didn't look so great. The carpets and curtains are worn and dated. The beds were huge (could be queens instead of kings and have a little more space in the rooms?) and reasonably comfortable. You pay for the location, not the quality of the rooms. Quite expensive for what we got. The staff on the other hand were exceptional. All of the staff. From the front desk, to the cleaning staff. All were super friendly, professional and very efficient. Absolute credit to the hotel. The location is fantastic and close to everything. We could walk to the gondola/luge in 15 mins. A couple of places we found to eat that we really liked.... Yonder (we had breakfast there, but they did other meals too), Fergburger and hands down the best place was Ferg Bar. Had amazing food, great staff and really cool atmosphere. Good breakfast, and coffee too. Patagonia for hot chocolate and ice cream. Avoid Erics fish and chips, that is a food truck across from the Novotel. Very ordinary fish and chips, and not worth what you pay. Go to the pub in Arrowtown for excellent fish and chips. Although I'm sure there are plenty of places you could find fish and chips within walking distance of the hotel.

Dear Andy Thanks for the informative review - we appreciate your feedback. The hotel is due for refurbishment and we as management are working with the owners of the hotel to finalise designs for this work which hopefully will happen in the not too distant future. Our role in the meantime is to try to present the hotel in a clean and tidy fashion and to have great staff - we try hard to achieve this and in most cases I think we do pretty well. We have replaced a number of carpets recently, replaced all the beds, tidied up the lounge area, replaced 2 or the 3 lifts with the 3rd starting next week, replaced the WIFI system and we are currently repainting a number of rooms - our aim is to keep doing what we need to until such time as our major refurbishment project - this will be extensive and will change the experience our guests get totally. We are very excited to get going on this work and being able to have the very best location, great staff AND an upgraded facility. It is through comments such as yours that we can focus on what we want to deliver and get the owners to commit to the works. regards Jim Moore General Manager

Greatly Disappointed, Poor Management

トリップアドバイザーの評価 1.0/5

Curiosity68500397874 トリップアドバイザー認証口コミ

Avoid this hotel at all costs. They will charge you for food or services you have not availed of. I filed a complaint to the NZ Commerce Commission as a breach of the NZ Fair Trading Law. The old outdated and run-down rooms, facilities, and halls are not worth the money you paid for. This is the result of poor management. When you complain, nothing happens. This organisation has a bad culture that is unsuited to the business climate in New Zealand. If you or a family member ended up being the next victim, it would be unfortunate. Very outrageous conduct by management and staff.

Dear Curiosity68500397874 As mentioned when you made contact with me I have the right of response to this review to allow context. Anyone reading this should be aware that: 1 The reviewer is correct a charge for 1 burger ($36) went to their account in error 2 Immediately it was agreed that the charge was wrong and a correction was made 3 On check out the guest started yelling and filming our team and causing some disruption 4 The guest claimed they missed their taxi to the airport due to this confrontation and it was agreed that we would pay for this Following this the guest wrote to me and offered to accept a payment of $5000 to settle his complaint or he would take a complaint to the Commerce Commission and the NZ Police - I refused to accept such a ridiculous demand and to be threatened in this way. He then said he would accept a full refund of $1160 which again I felt uncomfortable with and refused. He has threatened legal action and I have suggested he take whatever action he desires - it appears that he has fallen back on writing Tripadvisor reviews. We maintain that we credited the charge that was identified as incorrect immediately and offered to pay the taxi that was missed and may have done more if the guest had been reasonable. Hopefully this gives some context to this review. Jim Moore General Manager

Great staff great location. Scalding showers and groups of people slamming doors all night.

トリップアドバイザーの評価 2.0/5

Simon B トリップアドバイザー認証口コミ

Had problems. Was promise email by Claire at reception but no email received after 2 weeks. The hotel also have deals with lots of group operators and therefor these groups will be banging on your door all all times of the evening when they get the wrong room number.

Dear O1104kxsimonb Thanks for your comments and feedback - it is disappointing that other guests knocked on your room door in error - with 273 rooms it would be impossible for us to be able to stop this. We do not normally have issues with hot water and so I will follow up with our Engineer to see if there have been issues of any sort that need to be fixed - we occasionally can get a comment but would normally be the result of a fault in a valve or similar which should then be able to be fixed. I will follow up with Claire to see what the issues were and get someone to come back to you - I am sorry I have been away on leave for the last 3 weeks so am only just seeing this now regards Jim Moore General Manager

More Of Residential Stay

トリップアドバイザーの評価 4.0/5

GundaBoy Friends getaway - トリップアドバイザー認証口コミ

Fantastic hotel by Lake Whakatipu. It was my friend's 60th Birthday. The hotel arranged for us the Rose Garden. The Bar with a garden & lake view. The staff was outstanding. The finger food was Kiwi style. The Novotel Queenstown is smaller than its brother's in Asia

Dear GundaBoy Thanks for your comments - sounds like you had a good stay and enjoyed your time in Queenstown. Regards Jim Moore General Manager

Perfect lakeside location with Remarkable views

トリップアドバイザーの評価 5.0/5

JMR926 トリップアドバイザー認証口コミ

The Novotel Queenstown Lakeside is perfectly located on the shores of Lake Wakatipu and closeby to cafes, fine dining restaurants, bars and retail stores. The lakeside, green space and walkway to Queenstown Botanical Gardens are all located at the doorstep of the Novotel. The hotel rooms are slightly dated, but comfortable. The hotel facilities include a restaurant, informal lounge area, bar and outdoor garden dining. The customer service could not be faulted. Would recommend requesting a lakeview room with a balcony to take in the spectacular views of the Remarkables.

Dear JMR926 Thanks for your feedback - great to hear that you enjoyed the experience. We hope to see you again in the not too distant future Regards Jim Moore General Manager

との提携 TripAdvisor

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