ノボテル スイート ベルリン シティ ポツダム プラッツ 3.5 星

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Anhalter Strasse 2, 10963 ベルリン, ドイツ

説明

ホテルのその他の情報

  • ALLSAFE認証取得済みホテル

  • スイートにお持ち帰りできるお飲物とお料理を24時間いつでもご用意

  • 無料のWi-Fi、薄型TV(一部のSkyチャンネルに対応)

  • 広々としたスイート(30m²)、ミニキッチンとティー/コーヒーメーカーを完備

  • ベルリンの中心部に位置し、ビジネス街や文化センターに近接しています。

当ホテルの客室

ホテル所在地

ノボテル スイート ベルリン シティ ポツダム プラッツ

Anhalter Strasse 2
10963 ベルリン
ドイツ

GPS:52.504619, 13.383228

電話番号
ファックス +49 30 20056200

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 全館禁煙
  • ルームサービス

4 ELEMENTS

座り心地のよい椅子の背にもたれながら、五大陸を巡る旅に熱い思いを馳せてみてはいかがでしょうか。65 種類以上のお飲み物からお好きなものを選んで、気晴らしに旅行の計画を立てるのもお勧めです。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  3,031 件のレビュー

トリップアドバイザーの評価  4.0/5  2,725 件のレビュー

Great stay for a whistle stop tour of Berlin

トリップアドバイザーの評価 5.0/5

Gillian R トリップアドバイザー認証口コミ

This hotel was excellent for our stay in Berlin. It was very central, the room was clean with the bathroom and toilet feeling like you were on a ship (pod style). We didn't spend a lot of time in the hotel, as we were out and about, but did have a drink in the bar on our final night, which was fine. We had planned on having breakfast there before checking out on our final day, but when we enquired the cost was 22 Euros each (we expected about 10!), so we packed our bags and went to the bakery around the corner instead! Word to the wise - it's not actually in Potsdamer Platz, so stay on the SBahn for an extra stop - you need to get off at Anhalter Bahnhof and the hotel is right there.

A very smart choice

トリップアドバイザーの評価 4.0/5

Ckart トリップアドバイザー認証口コミ

Modern and practical hotel in a quiet neighborhood. Εxcellent location 15 minutes walking distance from many points of interest and 35 minutes from the Brandenburg Gate. The rooms are excellent with special and smart design, spacious, with comfortable beds, ideal temperature and excellent sound insulation. Typical and polite staff willing to serve you. Reasonably prices, except maybe from breakfast which costs 22 € per person just for the basics

Great experience

トリップアドバイザーの評価 5.0/5

fscholar トリップアドバイザー認証口コミ

We were very happy to stay here, even though it was only a night, and sad to leave. Close to Potsdamer Platz and well connected by bus, esp. M29 and M41 (Hbf). The hotel is right next to S Bahn: infortunately, while we were in Berlin, S Bahn was not in operation. If it was, it would have been even nicer. Lidl was right around the corner, which made the stay even more convenient. Room was a large suite and had everything like microwave, fridge, hot pot. There was a tub in the bathroom. Wifi was fast. We did not have a chance to have a meal at the hotel. Will definitely go back next time we visit Berlin!

Dear fscholar, We are very pleased that you felt comfortable with us at the Novotel Suites Berlin City Potsdamer Platz. We thank you for your stay and your great review. The entire team more than appreciates your acknowledgement. We hope to welcome you again soon in Berlin and wish you all the best. With heartfelt greetings, Your Novotel Suites Team Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin

Disappointing

トリップアドバイザーの評価 1.0/5

Anniebeth1979 トリップアドバイザー認証口コミ

We have stayed several times over the years. I saw a decline in 2022 but this year was dreadful. I don’t know how you’re hiring your staff now but I couldn’t tell who was staff and who was a customer. They were just milling about, outside chatting, in no way obvious who they were unless they were at a desk checking someone in. Previously they’d store our bags prior to check in in a locked room with a ticket. No more. They are just shoved behind the old reception desk and left unattended and in full public view. When we came to claim them we were just asked to point to which one was ours, we could have taken any bags! We were not greeted with any sort of welcome. Everything seemed an inconvenience. We were told our room was ready…it wasn’t. I had to go back down 7 flights of stairs (quicker than waiting for the 1 lift) to let them know. They said it would be done asap. It took hours. We were exhausted after travelling through the night and my daughter had no bed to sleep on. After the 5 hour wait I had to ask for extra pillows. I was told I could only have two and she absolutely refused to give me three. She said she’d get them (under duress), she didn’t, I had to go downstairs again and get them. I was told I could have as many as I liked. We went to shower - our shower hose wasn’t even attached to the shower. We turned the lamp on and smoke started billowing out of the top! I asked to move rooms and was moved from a city view (which I requested, booked and paid for) to a room overlooking a busy car park, which local casino employees were using to set off fireworks. The sheets weren’t changed once in 6 nights. The bathroom wasn’t topped up once. The kitchen wasn’t cleaned or topped up once. Occasionally our bed was as made. The one working lift (the second lift broke on our last visit in July 2022 and was still out of order) broke on NYE meaning everyone had to use the stairs. I had seen various older guests and parents with pushchairs and pull along luggage trucks so goodness knows how they managed. They didn’t even put an out of order sign on the door. We just all stood and waited until one of the people working there stuck her head around the wall and said we’d need to take the stairs. On the 6 other visits prior to this we were greeted by friendly, helpful staff who were always a pleasure to deal with. The rooms were lovely and clean, our beds were changed daily, kitchen and bathroom cleaned and restocked. It’s so sad to see such a wonderful hotel decline so rapidly. As an Accor member and pay on average over £100 a night we no longer feel we are getting what we pay for. This used to be a top quality hotel and is now akin to a hostel. Unfortunately on our next visit we will be looking elsewhere.

Dear Anniebeth1979, Thank you very much for your feedback on your visit to the Novotel Suites Berlin City Potsdamer Platz and we are very sorry that we could not meet your expectations. This should not have happened like this. Your feedback is crucial in helping us improve, and we hope to regain your trust in the future. We understand the inconvenience with the baggage, but unfortunately, the size of our storage room does not allow us to place all the luggage that guests wish to keep in the luggage room. We are trying to find a solution to this issue and we are very sorry for the impression we have made. We understand the frustration and exhaustion you must have felt after a long journey. We also understand that guests want to get their room ready by the early arrival. Therefore, based on the availability of rooms ready for check-in, we try to provide rooms with early check-in even before 3 p.m., even though it´ s not guaranteed. We afraid that, there may have been a misunderstanding because after the end of the maid shift, bedding is in limited supply at reception, so the receptionist needs to prepare additional before they can offer it to the guest. We are genuinely sorry for the frustration caused by the delay in providing the extra pillows you requested. Thank you for letting us know about those technical issues in the room. Additionally, we are deeply concerned about the incident with the lamp emitting smoke. The safety and well-being of our guests are of utmost importance to us. We have conducted a thorough inspection of the room and the affected lamp to identify and rectify the issue promptly. Our maintenance team is working diligently to replace or repair the lamp to prevent any such occurrences in the future. Also our maintenance team has inspected and rectify the problem with the shower hose not being properly attached. We do our best to fulfill the such wishes as view, high or low floor of our guests, which they indicated in their reservations. Sometimes, it is not always possible due to limited availability of rooms. In accordance with our hotel standards, linens are changed every three days or at the guest's request. On the day of the linen change, you had a do not disturb card on your door and the maids were unable to make the change. Unfortunately, this information was not communicated the next day. Should a guest request a change of linen, we communicate that message to the housekeeping team for further implementation. Please, be sure, we have tried to do our best to repair the elevator as soon as possible and we regret that technical issue with the elevator affected your stay. We cannot take an influence on occasional technical issues, but we will have a conversation with staff about how to behave according to standards. We take your review very seriously, we discussed the content of your message on management level and we are taking measures for the improvement. Sincerely, Novotel Berlin City Potsdamer Platz

Awful experience

トリップアドバイザーの評価 1.0/5

LaurenKoda トリップアドバイザー認証口コミ

The first room had a completely soaked carpet. They moved us to another room that smelled like a dirty toilet. The drains were obviously blocked and stinking. It was a disgusting experience and when I complained they said the hotel was full and offered no solutions.

Dear Lauren, Thank you for taking the time to tell us about your experience at the Novotel Suites Berlin City Potsdamer Platz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We deeply apologize if our team made a negative impression during your stay with us. Our team is committed to meeting very high cleaning and service standards. However, as improvement is one of our priorities, we take your comment to heart and we will take steps to improve even further in this area in the hope of not disappointing you during your next stay. These incidents are in no way representative of the quality we strive to offer our guests. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Novotel Suites Berlin Team Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。