ソフィテルウエントワースシドニー 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 7,990 件のレビュー

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説明

ホテルのその他の情報

  • シドニーCBD中心部の立地

  • 歴史的に重要な建造物

  • 荘厳さと優雅さの凝縮

  • 美しいデザインの中庭

  • 1,100様まで対応可能なコンファレンス / イベント会場

当ホテルの客室

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ホテル所在地

ソフィテルウエントワースシドニー

61-101 Phillip Street, オーストラリア
2000 シドニー
オーストラリア

GPS:-33.865166, 151.211548

アクセスと交通機関

ホテルサービス

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敷地内
  • 駐車場
  • シャトル
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス

2 朝食

Begin your day with an indulgent buffet breakfast experience on Level 3 or in the comfort of your own room.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  7,990 件のレビュー

トリップアドバイザーの評価  4.0/5  6,661 件のレビュー

Should have stayed somewhere else

トリップアドバイザーの評価 1.0/5

Andykhan007 Couples - トリップアドバイザー認証口コミ

Booked online and was totally aware of refit, however the state of the room and hotel was very tired, if I had known it was going to be this bad I would have stayed somewhere else. 1. Room door sticks and did not close properly 2. Dated and small TV’s 3. Small bathroom only one sink 4. Only two out of the 4 elevators worked 5. Breakfast shocking in small area with too many people very basic food selection 6. No gym and when asked was told to go up the road to Virgin and it was closed also !! Overall really dissatisfying stay and quite frankly a waist of our money when going for a special stay with my wife.

Bonjour Andy, Thank you for taking the time to tell us about your experience at the Sofitel Sydney Wentworth. I am truly heartbroken that you had a disappointing experience; please allow me to express my sincerest apologies. I will share your ratings & feedback with the all departments. I am sure that this feedback will serve as valuable information to us to make any improvements necessary, as we strive to continuously improve the quality of our services. I acknowledge that the Hotel may be showing a few signs of its age in various respects and within the boundaries given by the Hotel’s Heritage listing we are committed to the upkeep and maintenance of the Hotel, as well as the comfort and satisfaction of our guests. We are currently undergoing enhancements to our accommodations, restaurants, lift, and public spaces, which we have planned to have completed in the near future. It is very disappointing to read of your unmet expectations with the breakfast in general. I will be sure to inform our Executive Chef and Food & Beverage manager of your feedback. This will enable us to explore further options to meet our guests' expectations more effectively in the future. We appreciate you for your time, and it will be our pleasure to welcome you back to a newly renovated Sofitel Sydney Wentworth soon. Kind Regards, Alley Prerana Guest Relations & Club Sofitel Luxury Manager

Should be stripped off Sofitel status! Multiple disappointments and issues.

トリップアドバイザーの評価 2.0/5

Wasim S ファミリー - トリップアドバイザー認証口コミ

As an overview, we have stayed at several Sofitel brands hotels around the world and have been impressed, if not anything, then with the hospitality and service this brand is known for. Being an Accor Diamond and Platinum member is an added bonus to get special treatment. Unfortunately, this Sofitel fails in multiple regards . A note that whilst there are refurbishments occurring currently, this does not make up for the issues we experienced. The only positive for us was the pre arrival email communications. Whilst not as prompt and helpful as other Sofitel or luxury hotels, we were reasonably satisfied. Alas, thats where the fun ended… On arrival, the bell desk guy despite being told we were checking in, did not offer to help with our bags, which were multiple and we were lugging them with an infant in our arms. Poor start! On check-in we had a disastrous experience. We did not have an issue with the makeshift reception whilst the refurbishment was happening. Our issue was the poor service. There was just one person assisting a queue of people checking-in. There was no recognition of our Accor platinum status. When asked for an upgrade, there was an instant “we dont have any” response. On being advised there are multiple higher category rooms on the online inventory, we were met with a confused staff. She said upgrades were available but subject to a charge! We advised that a single category upgrade should be complimentary for our status. Response - u dont have any status on our system. We showed our status proof, and then after a wait, were told we could get the suite but we would have to pay for an extra bed, despite our initial booking being for a room with sufficient bedding for the third person. It didnt end here. The checkin lady had no idea about Accor status and Accor Plus difference. She didnt realise that whilst Accor Plus is paid status, a platinum is earnt status. I had to explain only to see her confused more! The staff in general at the hotel did not greet us during our stay. One Nepali guy was an exception. We noticed some discrimination which is unusual in Australia for us. The asian concierge seemed to greet all caucasians, even in front of us, but not us!! We are asians ourselves and have no issue with Asian dtagf, but in a brand like this, staff should be able to understand english, and have fluency enough for others to understand. We faced multiple issues, when contacting reception for baby equipment needs. The hotel itself is quite dated no doubt and a refurbishment is due. Half the lifts dont work and they dont tell you that not all lift call buttons work! The shower is 60’s. The makeshift club lounge was a joke. I did enjoy free access to Virgin active gyms and the hotel should consider offering this to guests even after refurbishing is complete. Overall, a big disappointment. Thanks to the manager for the free rollaway which was appreciated but not enough to cover up for other issues we faced.

Bonjour Mr. Shaikh, Thank you for taking the time to tell us about your experience at the Sofitel Sydney Wentworth. I am truly heartbroken that you had a disappointing experience; please allow me to express my sincerest apologies. I will share your ratings & feedback with all departments. I would be most grateful if you could please contact me on alley.prerana@sofitel.com to further discuss the issues you encountered regarding service at the Hotel. Our guests’ feedback and satisfaction is of paramount importance at Sofitel Sydney Wentworth and I would appreciate an opportunity to take note of this and rectify these issues for our future guests. Again, thank you for sharing your feedback as it is through our guests’ comments that we are better able to improve our offering. Kind Regards, Alley Prerana Guest Relations & Club Sofitel Luxury Manager

Woth the stay

トリップアドバイザーの評価 4.0/5

michaelj53 トリップアドバイザー認証口コミ

This is a very nice hotel, convenient walking distance to the Sydney Harbor and shopping districts. The rooms are comfortable and the staff is very helpful for directions and restaurant suggestions. Pretty affordable for being in the ceter of a city like Sydnet.

Bonjour Michael. Thank you for taking the time to leave your comments regarding your recent stay at Sofitel Sydney Wentworth. I am very pleased to read you enjoyed staying at the hotel as well as the hotel's location. We do hope we can welcome you back again soon. Kind Regards, Alley Prerana Guest Relations & Club Sofitel Luxury Manager

Fantastic location

トリップアドバイザーの評価 5.0/5

Kathryn J Friends getaway - トリップアドバイザー認証口コミ

The location is fantastic, so convenient to walk to both circular quay and the city. It’s being renovated but once the renovations are completed it’ll be even better. The staff were all lovely; from the front desk and reception to the cleaning staff. I’ll definitely be staying here again on my next trip to Sydney.

Bonjour Kathryn, We very much appreciate your scores regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive valuable guest feedback. I will share your ratings with the appropriate departments. I am sure that this feedback will serve as valuable information to us to make any improvements necessary, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us, and we hope your next visit will be as pleasant, if not more, than the previous one. Kind Regards, Alley Prerana Guest Relation & Club Sofitel Luxury Manager

Avoid avoid till renovation complete

トリップアドバイザーの評価 1.0/5

LovingBali77 トリップアドバイザー認証口コミ

Avoid it at all costs. Currently E rated premise at best, the hotel has a crowded carpet floor turned lobby, basic breakfast room like an RSL club and “bar”. Service is lacking if not non existent, inclusions are nothing compared to previous

Bonjour Thank you for your review on Trip Advisor. I offer you my most sincere apologies, as I see from your scores & feedback that you had a disappointing stay. We aim to provide high level service to all of our guests, and I will be sure to present your survey in our next Guest Experience Meeting, as the concerns you have mentioned are areas in which we are definitely able to improve upon. We appreciate you for your time, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Alley Prerana Guest Relation & Club Sofitel Luxury Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,741 件のレビュー 9.4/10 ロケーション
  • 3,661 件のレビュー 6/10 客室
  • 3,956 件のレビュー 7.8/10 サービス
  • 39 件のレビュー 7.3/10 インターネット
  • 1,484 件のレビュー 5.1/10 快適さ
  • 1,338 件のレビュー 4.1/10 設備
  • 1,071 件のレビュー 6.1/10 雰囲気
  • 948 件のレビュー 6.9/10 朝食

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