ソフィテル マラケシュ インペリアル パレス アンド スパ 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 1,972 件のレビュー

ベストレートをお約束
ソフィテル マラケシュ インペリアル パレス アンド スパ - Image 1
ソフィテル マラケシュ インペリアル パレス アンド スパ - Image 2
ソフィテル マラケシュ インペリアル パレス アンド スパ - Image 3
ソフィテル マラケシュ インペリアル パレス アンド スパ - Image 4
Rue Harroun Errachid, Quartier de l hivernage, 40000 マラケシュ, モロッコ

説明

ホテルのその他の情報

  • アトラス山脈、プール、または庭園の景色をご覧いただけるベッドルームとスイートルーム

  • 週末／特別な夜を除き、ホテルのお客さまに無料でご利用いただける So Lounge

  • 屋外エリア：庭園、リヤド、プールの周りにあるベッド、プールのバトラーをご利用いただけます

  • 4 ～ 12 歳のお子様に最適のキッズスイートルームとキッズプール。

  • 空港から 15 分、ジャマエルフナ広場から 10 分、モダンな街

当ホテルの客室

ホテル所在地

ソフィテル マラケシュ インペリアル パレス アンド スパ

Rue Harroun Errachid, Quartier de l hivernage
40000 マラケシュ
モロッコ

GPS:31.62175, -8.002805

電話番号
ファックス +212 5244-20505

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  1,972 件のレビュー

トリップアドバイザーの評価  4.5/5  5,404 件のレビュー

Really Poor Service

トリップアドバイザーの評価 1.0/5

John K トリップアドバイザー認証口コミ

Public areas well designed and laid out - very photogenic! Staff throughout hotel are unhelpful and lack any interest, charm or in some instances any politeness. This is especially true around the pool or as we call it the 'the ask 3 times area'. On first arrival it is unclear how the pool area works. There are no staff explaining where or how to secure towels or how the poolbar restaurant works. It actually uses a QR code which links you to an unhelpful app which does not always load on the patchy hotel wifi. Most of the pool staff are gathered around in groups of 3 talking to each other and studiously avoiding any eye contact with customers presumably for fear they may have to do something. They are herded by men in blue suits who throw their arms around and achieve nothing other than confusing the already reluctant staff. One day we ate at the pool restaurant. Walked up to table area and stood for several minutes as staff worked around us but did not acknowledge our presence or ask if we wanted a table. Eventually we sat - another 25 mins before anyone came to the table - another 35 mins before our food arrived. You really just have to keep asking if you want any service. On another occasion we ordered some tapas - after an hour we tracked down a waiter and asked when the order might turn up. He checked. That menu not available during the day (not that the QR/website says that) his colleague was new and should not have taken the order - even though no one had bothered to come and tell us the order was not being progressed. The standard of food at the pool bar was average and the menu not that exciting (if only they did tapas at lunch!) Breakfast food choice more impressive and a shout out to the omelette chef - the only smiling staff member we met in a whole week (not joking!). We didn't eat dinner in the hotel firstly as we were not at all sure where this was but we think there was only a buffet option and secondly the lack of service made us look elsewhere - so glad we did. Had super food and service across the road in the Nobu restaurant and sky bar as well as other places. Used the Sofitel spa for a Hamman which was ok but again the service with a smile was lacking and a towel might have been nice. Our room was comfortable and the bed very comfortable. Housekeeping could have consistently topped up tea/coffee etc - some days they did some days not - mystery. All reviews are personal and based on expectation vs delivery. That is the power of a brand - you supposedly know what to expect. We have stayed in several other Sofitel's both in Morocco and in other countries. All are far better than this one. We will not risk another Sofitel. A head office emergency team should be sent to Marrakech to fix the service in this hotel before too many customers realise the issues. It is leaking potential revenue by its terrible service - guests are eating and drinking elsewhere. We spoke to other guests who felt the same as us.

Excellent tip Sofitel quality

トリップアドバイザーの評価 5.0/5

Martin H トリップアドバイザー認証口コミ

Farah and the Sofitel team made out stay fantastic - the wonderful breakfast and bed are outstanding ! Staff was helpful in arranging the city tour and helped with all details. Enjoy the spa and the great pool - it can be crowded at times. Shoukran Sofitel

Superb hotel and service

トリップアドバイザーの評価 5.0/5

Vukani M トリップアドバイザー認証口コミ

I love this Hotel ! It’s my second home. In particular the staff in the restaurant at breakfast are ALL so attentive and eager to serve -- Each morning Hicham spoke with us asking about our travel plans for the day and guiding us where possible. This was a great help and he is a true asset to the hotel, he made our stay that extra bit special.

Hotel Sofitel

トリップアドバイザーの評価 5.0/5

Voyager35874172370 トリップアドバイザー認証口コミ

The overall experience from the day I walked in through the politeness of the staff, cleanliness of the hotel, tasteful and variety of the food was excellent. I especially want to thank Fatima in the restaurant for her hospitality and attention to detail. I would absolutely recommend this hotel to all that will want to share my same experience.

Wonderful place to stay

トリップアドバイザーの評価 4.0/5

Fi L ファミリー - トリップアドバイザー認証口コミ

We enjoyed our stay here with my family. The grounds were immaculately clean and a good location for the main sites. The staff were all very helpful with my mother who is in a wheelchair, there are ramps everywhere. Some rooms are very far from the pool/ restaurants so do ask for a central room if you have limited mobility. Breakfast is amazing, so much selection to choose from. Fatima the waitress was wonderful, helping take care of my family every day at breakfast.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 963 件のレビュー 9.5/10 ロケーション
  • 965 件のレビュー 8/10 客室
  • 3,630 件のレビュー 9.2/10 サービス
  • 9 件のレビュー 9.3/10 インターネット
  • 1,157 件のレビュー 9.1/10 料理
  • 980 件のレビュー 9.4/10 雰囲気
  • 456 件のレビュー 9.6/10 朝食
  • 399 件のレビュー 7.6/10 快適さ

Powered by Trustyou

周辺の他の施設

マラケシュのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。