ノボテル香港センチュリー

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,502 件のレビュー

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説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • 香港コンベンション & エキシビジョンセンター(HKCEC)まで徒歩8分

  • 香港の主要ショッピング街、銅鑼湾に近い中心部の立地

  • 香港駅まで無料のシャトルを運行。エアポートエクスプレス(有料)への接続に便利

  • 香港の主要ショッピング街、銅鑼湾に近い中心部の立地

  • 6つのファンクションルームでは、500名様まで収容可能です

当ホテルの客室

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ホテル所在地

ノボテル香港センチュリー

238 Jaffe Road, WANCHAI, 香港
香港
中国香港特別行政区

GPS:22.278836, 114.176504

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,502 件のレビュー

トリップアドバイザーの評価  4.0/5  4,046 件のレビュー

Great experience at the Novotel, lovely staff

トリップアドバイザーの評価 5.0/5

Viktor J トリップアドバイザー認証口コミ

I stayed for a couple of nights at the Novotel Century in Hong Kong, and I had a great experience. Already from the check in, the staff was very helpful and kind, which made my stay much more pleasurable. The hotel is clean, has great breakfast and it's location is perfect to be able to explore Hong Kong, with many public transport options nearby. The hotel itself is great, but I think the staff and their helpfulness and kindness makes this hotel excelent. Looking forward to staying again!

Desolation!

トリップアドバイザーの評価 1.0/5

Cyrilmarcq ビジネス - トリップアドバイザー認証口コミ

Such desolation! I have been a loyal client of this hotel for the past 15 years, but this visit will be my last. The rooms are getting old and were too noisy. The quality of service has declined and is no longer customer-oriented. There was no attention to detail—nothing. The quality of the breakfast has also deteriorated; the hotel now provides only industrial food, and the coffee is far from meeting expectations. When I visited the lounge, it was empty, yet all the tables were covered with food waste. No one cleaned up until I asked. It seems that there is no one in charge of this hotel, and the staff are like sailors navigating a boat without a captain.

Dear Cyril, Please accept our appreciation for taking the time to review your visit. We're truly sorry to hear that your recent stay didn't meet all the expectations. It's concerning to hear your comments about the room conditions and noise levels. We do carry out maintenance whenever necessary to keep our rooms up to date, however, we have acknowledged your feedback and will be actively working on finding a solution for improvements. Though our breakfast options are crafted to cater to diverse tastes with fresh ingredients, we apologize if it did not live up to your satisfaction on this occasion. Cleanliness in our common areas, such as the lounge, is one of our top priority and we will reinforce our efforts to ensure a pleasant experience for all guests. Our guest’s comfort and satisfaction are of utmost importance to us at all times, and we regret if this wasn't reflected in your experience. Please trust that we take our guests' feedback very seriously, and we assure you that we have passed your comments to the concerned departments for follow up of improvements immediately. We look forward to the chance to host you again for a more satisfying experience. Kind regards, Ohad Tiktinsky, General Manager

mid-range hotel, not tourist room rates

トリップアドバイザーの評価 5.0/5

Iris-Calif トリップアドバイザー認証口コミ

Well-priced mid-range hotel in a decent neighborhood. This was not a tourist area, and that's why it wasn't so expensive. There are two subway stations (different lines) within walking distance. 7-11 across the street to buy bottled water. Clean and updated rooms that weren't tiny like some Hong Kong hotel rooms. Check in and out process was efficient. We were advised that we could drink the tap water if boiled, so that's what we did with the kettle that was in the room. Within a block you had bakeries, small cafes and drugstores. If you walked 15 minutes, you could get to Causeway Bay, which was a major shopping area. Be aware that the line of taxis parked outside the hotel are not available for general use. I hopped into one and found out these taxis only go to the airport. A family member went to the hotel lunch buffet and thought it was good and worth the price. I would stay at Novotel if I visited HK again.

Dear Guest, Thanks for reviewing your visit. We're delighted to hear that you found value in our well-priced accommodations and that our efficient check-in process contributed to a smooth experience. It's pleasing to learn that you appreciated the cleanliness and updates of our rooms, reflecting our 2017 refurbishment efforts. We're glad that our location served you well, with convenient access to local amenities and transport links such as the nearby MTR stations. However, we're sorry to hear about the confusion with the taxis; they are indeed primarily for airport transfers, but our team is always ready to assist with alternative transportation needs. Your positive remarks about our lunch buffet are much appreciated, and we're thrilled it was a highlight of your stay. We look forward to welcoming you back in future. Best regards, Ohad Tiktinsky, General Manager

コスパが良い

お客さまの声 4.0/5

匿名 ファミリー - 確認済みレビュー すべて

好立地、コンパクトながら室内に必要な設備が整っていた。

お客様。 この度はNovotel Century Hong Kongにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。 お客様が当ホテルの立地を高く評価してくださり、心より感謝申し上げます。香港の中心地に位置し、ショッピングや地元のレストランに簡単にアクセスできる点は、多くのお客様にご好評をいただいております。 お待たせしてしまった点については、スタッフの配置を見直し、より迅速なサービスを心がけてまいります。バスルームの清潔さに関しては、2017年の客室リファービッシュに続き、今年も一部の客室のタッチアップを行い、常に快適な環境を提供するよう努めております。お客様の貴重なご意見は、今後のサービス向上に向けて重要な参考とさせていただきます。 またのお越しをお待ちしております。 Ohad Tiktinsky, General Manager

Central hotel with great hospitality

トリップアドバイザーの評価 4.0/5

Jostein F Couples - トリップアドバイザー認証口コミ

Novotel Century is located on the Hong Kong side or the river. Very close to MTR with connection to Central station where you can hit a metro to all around the city, also the airport. The hotel reception, restaurant and bar is nicely decorated and very clean. The service is also all around very polite and helpful. The rooms were unfortunaly a bit of a downer. Pretty old furnitures, for example the chair in the room connected to the desk with the TV on. The chair look like its been collected on a flee market. All in all a good hotel though.

Dear Jostein, Thanks for taking the time to share your views of your stay at our hotel. We're delighted to hear you appreciated our central location, as well as the convenience of being close to the MTR for seamless connectivity throughout the city. It's also pleasing to know that the decor and cleanliness of our common areas, along with the service provided by our team, met your expectations. We’re always striving to provide our guests with a comfortable and welcoming atmosphere, so your kind words are much appreciated. However, we regret to hear that our room furnishings did not meet your standards. While we did complete a refurbishment of hotel guestrooms in 2017 and have carried out a minor touch-up for some rooms in 2023, we understand that tastes and expectations vary, and we are continually working to ensure our rooms provide both comfort and a sense of modernity to all our guests. We're glad that despite your concerns, you still found your overall experience to be positive. Our team is committed to ensuring that each guest leaves with fond memories of their stay. We hope to welcome you back. Best wishes, Ohad Tiktinsky, General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 2,031 件のレビュー 9.5/10 ロケーション
  • 1,919 件のレビュー 6.5/10 客室
  • 1,944 件のレビュー 8.7/10 サービス
  • 33 件のレビュー 9.3/10 インターネット
  • 819 件のレビュー 4/10 快適さ
  • 811 件のレビュー 8.3/10 清潔さ
  • 609 件のレビュー 8.3/10 朝食
  • 587 件のレビュー 8.2/10 料理

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