ノボテルカイロシックススオブオクトーバー 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 477 件のレビュー

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Ext. 26th of July St., 12568 カイロ, エジプト

説明

ホテルのその他の情報

  • モールオブアラビアまで車で3分、モールオブエジプトまで車で6分です。

  • スパとフィットネス施設

  • 無料のWi-Fi

  • 屋外プール

  • 柔軟性の高い10室のミーティングルーム

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ホテル所在地

ノボテルカイロシックススオブオクトーバー

Ext. 26th of July St.
12568 カイロ
エジプト

GPS:29.996789, 30.968871

電話番号
ファックス +20 2 38247416

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

COTE JARDIN

The Cote Jardin restaurant offers a choice of French, Italian and Lebanese specialities in a trendy surrounding. A pleasant variety of buffet for breakfast ,Lunch & dinner

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  477 件のレビュー

トリップアドバイザーの評価  4.5/5  769 件のレビュー

2024エクセレンス認証

Comfortable and relaxed stay

トリップアドバイザーの評価 5.0/5

252sherifl Solo travel - トリップアドバイザー認証口コミ

I have been visiting this hotel for several years and I can say that it’s one of the good hotels in the area, good trained team, clean rooms, very helpful staff, as well good location, feeling at home always. My regards to all the team as well to the management

Great stay

トリップアドバイザーの評価 5.0/5

Seán O トリップアドバイザー認証口コミ

A beautiful hotel. Great location and amazing staff. A special shout-out to ~Abd El-Nasser Saeed. He is a credit to the hotel with his kindness, friendliness and eagerness to help the customer out at all times. I can only say great things about this hotel and their staff and thank them for my stay

Dear Seán O, Thank you for your kind words! We are delighted to hear that you had a great stay at our beautiful hotel and enjoyed the excellent service provided by our staff, especially Abd El-Nasser Saeed. We truly appreciate your feedback and look forward to welcoming you back in the future. Dina Sultan PR & Marketing Manager

terrible experiance

トリップアドバイザーの評価 1.0/5

Wander43532049103 トリップアドバイザー認証口コミ

It all started upon my arrival on Saturday 27th of January with me encountering several issues, including an HVAC problem, a VIP dessert platter that was presented without a cover, and a mishandled situation by our staff that ultimately led to my decision to check out and leave the hotel after less than 2 hours of my check in! The management apologized and I thank them for that, but I wanted to attract their attention to more issues: - Regarding the HVAC problem, it apparently is a chronic issue as one of my clients mentioned. They stayed in your hotel during October 2023 and faced the same issue!!!! The justification of the maintenance specialist is technically wrong! - Regarding the open buffet, my client was unhappy with the items included in the Buffet and talked to your executive chief on the 30th of January. His complaint was about lack of variety, taste, and even presentation. The chief repeated the items of 29th January as is!!! I saw their evaluation and they were not happy with the services offered by the hotel. - Regarding customer care, I am sad to say that I was never disappointed in someone like I felt with the customer care at your hotel. Not only they did not know what to do but they expected to be forgiven even though they participated in creating the bad situation. They have an attitude problem. Customers are not their main focus. - On a different Note, I want to thank Remon who did his best to help me finish the workshop. He is good in caliber and a nice person. What I felt was beyond frustration and inconvenience. It caused me severe stress and triggered my breathing Asma leading me to take drastic measures to be able to work for 3 days in a row.

Dear Ms. Dina El Kayaly, I am writing to express my deepest apologies for the unfortunate experience you had during your recent stay at our hotel. We understand that you encountered several issues during your stay, including an HVAC problem, a VIP dessert platter that was presented without a cover, and a mishandled situation by our staff that ultimately led to your decision to check out and leave the hotel. We are deeply sorry for the inconvenience and frustration these issues caused you. We take pride in providing our guests with an exceptional experience, and we fell short of your expectations in this instance. We are taking steps to address the issues you raised and to ensure that they do not happen again. Regarding the HVAC problem, we have already contacted our maintenance team to investigate the issue and make the necessary repairs. We will also be reviewing our procedures to prevent similar problems from occurring in the future. As for the VIP dessert platter, we sincerely apologize for the way it was presented. We understand that this is a special amenity that we offer to our guests, and we should have taken more care to ensure that it was presented in a way that was consistent with our standards. We will be retraining our staff on how to properly present this amenity. We are also very sorry for the way our staff mishandled your situation. We understand that you were upset and frustrated, and we should have done more to address your concerns in a professional and helpful manner. We will be reviewing our training procedures to ensure that our staff is better equipped to handle similar situations in the future. We value your feedback and appreciate you bringing these issues to our attention. We are committed to learning from our mistakes and improving our service so that we can provide a better experience for all of our guests. Please accept our sincere apologies again for the inconvenience and frustration you experienced. We hope that you will give us another chance to demonstrate our commitment to providing excellent customer service. Dina Sultan Marketing Manager & PR Manager

Good stay

トリップアドバイザーの評価 5.0/5

Mohamed N トリップアドバイザー認証口コミ

Very good stay with very helpful staff,good service in the restaurant and reception the staff really happy to help and assist you Not my first time and for sure not last time Thank you every member in Novotel october

Dear Mohamed N, Thank you for taking the time to share your positive experience at Novotel Cairo 6th of October. We are delighted to hear that you had a very good stay and that our staff provided helpful and friendly service throughout your visit. Your kind words about our restaurant and reception team are truly appreciated. We look forward to welcoming you back in the future. Warm regards, Dina Sultan PR & Digital Marketing Manager

Great hospitality

トリップアドバイザーの評価 5.0/5

Mekky_1 トリップアドバイザー認証口コミ

Every week I have many alternatives to choose from, but every time I choose Novotel 6th of October in last 3 years! Great team specially Ali, Ahmed and Omnia at reception I do recommend this hotel ❤️

Dear Ahmed, Thank you for taking the time to share your experience at Novotel Cairo 6th of October. We are so pleased to hear that you have been choosing us over many alternatives for the past 3 years, and we are delighted that you found our team, especially Ali, Ahmed and Omnia at reception, to be hospitable. At Novotel Cairo 6th of October, we strive to provide our guests with a memorable experience by creating an atmosphere of comfort and care. It is wonderful to know that we have achieved this with you! We look forward to welcoming you back soon. Dina Sultan PR Manager & Personal Assistant to the General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 117 件のレビュー 8.3/10 ロケーション
  • 257 件のレビュー 6.2/10 客室
  • 643 件のレビュー 9/10 サービス
  • 10 件のレビュー 8.8/10 インターネット
  • 123 件のレビュー 5.1/10 清潔さ
  • 79 件のレビュー 6.5/10 朝食
  • 60 件のレビュー 5.4/10 設備
  • 9 件のレビュー 3.5/10 ウェルネス・温泉エリア

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カイロのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。