メルキュールローマコルソトリエステ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 800 件のレビュー

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説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • SGS による ALLSAFE 認証取得済みのホテル

  • B1から350 m、コロッセオから地下鉄で6駅

  • インテリアデザイナーが全面改装を手がけました

  • デラックスルーム、専用テラス、屋外ジャグジーバスタブ

  • 屋根付き駐車場

当ホテルの客室

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ホテル所在地

メルキュールローマコルソトリエステ

Via Gradisca 31
00198 ローマ
イタリア

GPS:41.920619, 12.513735

アクセスと交通機関

ホテルサービス

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敷地内
  • 駐車場
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • 全館禁煙
  • ルームサービス

朝食

Our breakfast is the perfect way to start the day; enjoy an extensive hot and cold buffet with local, international and gluten-free products. Or if you prefer, you can order a continental breakfast in your room.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  800 件のレビュー

トリップアドバイザーの評価  4.0/5  2,064 件のレビュー

Avoid avoid avoid. Do not book if you have children.

トリップアドバイザーの評価 1.0/5

James M トリップアドバイザー認証口コミ

Never in my life have I been treated like this at a hotel. I made my booking via hotels.com, I selected one adult and one child, aged 17 (from.the drop down menu). When I checked in, the manager told me I should have selected my son as an adult, as 17 year olds aren't children (even though you could select his age). They have now told me I need to pay more, and for some bizarre reason, breakfast isn't included. The manager, a lady named Antonia spent possibly a whole.hour with me at the point of check in, telling me that there is a fault between the hotels.com and mercure, and that I need to pay extra, and claim it from Hotels.com, as I am the one who has made the mistake. Even though I showed her a screenshot of my booking which clearly indicates that I have done nothing wrong. What then followed was an absolute charade where she tried to make another booking to prove I'd done something wrong, which surprise surprise she wasn't able to demonstrate, as clearly I had done nothing wrong. The last thing you want after a long day of traveling is to begin your trip on such a bad foot. I've had poor experiences with mercure before and I foolishly thought this would be better. Never again. Every other hotel would say they recognise that the fault lies between them and their travel agency, and not with the individual who is staying in the hotel. Yet Antonia spoke to me as if I was a common criminal.

Dear Customer, we are sorry for your experience, generally on direct systems we do not have such problems as the age policies (childrenadults) are well specified. the intent of those who were present in the facility was certainly to explain what happened, there must surely have been misunderstandings on both sides, and for this I am deeply sorry. Our staff really has a strong understanding and helpfulness, and they always strive to offer a quality service, for young and old. The intention of my colleague was not to make her out to be a criminal but to explain the problem that had arisen. We hope that in the future she will be able to return to stay at our establishment and fully experience our sense of hospitality, without penalising her entire experience due to problems that are not directly attributable to the hotel. I can assure you that we will take all necessary measures to ensure that similar issues do not occur in the future. best regards

Good, typical Mercure

トリップアドバイザーの評価 4.0/5

Frank21040 Solo travel - トリップアドバイザー認証口コミ

Hotel is located far away from the city center but walking distance from the orange metro line (st. Agnes station). My room was relatively big with a nice bathroom, including walk in shower. Breakfast was extremely basic, the same for all 6 days but fresh. Very friendly staff.

Dear guest, We thank you for sharing your experience, and by virtue of what you expressed we have already worked to diversify our breakfast buffet, which, as you rightly mentioned, is prepared every day with fresh dishes. For 2024 we will ensure that the variety of products is increasingly guaranteed while maintaining a high quality standard while respecting the environment. We hope to welcome you again in the future, Best regards

Not bad but needs still some improvements

トリップアドバイザーの評価 3.0/5

RJK1411 トリップアドバイザー認証口コミ

I stayed in this hotel (4 stars) situated in Roma-Trieste quarter for 5 days, i.e. 4 nights as an alternative to my former hotel (3 stars) which has changed to the negative during the last 3 years. Altogether it can be said that it is not bad, but it has still a high potential of improving. The room (classic double used as a single) are partly renovated, however, not the sockets. There was no socket near the bed, and the sockets at the opposite wall were too far away from the water kettle and the Nespresso coffee machine. Thus I could use them only the first day as the reception staff removed them from the minibar and placed them on the little table. However, the next day the maid rearranged them on the minibar, she did not even look at the too short electric cables. The bathroom was not very well kept. The dust bin contained some little waste from the previous guest, the shower partition urgently needed a cleaning of the sealing. The breakfast was plenty and should have left no wish open. However, the coffee was hopeless, it was the worst coffee I ever had in Italy. The last day I had to spend some time in the lobby as my plane left only in the evening. The strong smell of ham and eggs from the open kitchen in the early afternoon was very disagreable, they apparently did not have or did not use an effective extractor fan. The staff was in general very nice and polite. The receptionist was strangely dressed in a private leisure dress (grey pullover and slacks) which is not representative for a 4 star hotel in Italy and which I have never seen in the hotels I visited in Italy. The worst was this dreadfull music the whole day, its loudness and its choice. In German we would call it "Schnulzen". This is also quite unusual for a 4 star hotels with partly business people as their guests. As to the decoration: I did not like the wall paper with the big trees at the head end of the bed, I had hoped to get a room with the former decoration, but well, apparently they are no longer available. The hotel is situated in a quite residential area in Rome and was quite. This is is a very big plus for Rome and I am glad that the reception staff gave me the requested very quite room. Thank you again.

Dear Guest, We are sorry that your stay did not meet your expectations. I assure you that the perceived quality of the service does not reflect our standards. I take note of the issues you have reported and assure you that we will take all necessary measures to ensure that our guests' expectations can be reached and exceeded in the future. We hope to be able to host you again in the future, regaining your trust and showing you our constant commitment to our constant search for improvement. Thank you for your feedback which remains a very valuable tool for us to identify areas for constant improvement, Kind regards

Amazing tips to enjoy Roma! Tks Thais !!

トリップアドバイザーの評価 5.0/5

Camila M Couples - トリップアドバイザー認証口コミ

It was amazing!!!! All The staff were very kind and supportive with us! We are Brazilian and Thais, was super helpful and gave us great advice to enjoy Roma!!! We are in love with this amazing city! Tks a lot to everyone!!!!! We will come Back! For sure!!!

Estimados Clientes Foi um imenso prazer para todos nós cuidar da sua estadia, será um prazer ainda maior recebê-lo de volta. Agradecemos por compartilhar seu feedback, é muito importante para nós, enquanto esperamos recebê-lo de volta, desejamos-lhe um ano novo espetacular, Saudações da equipe Mercure

Very good hotel in Rome

トリップアドバイザーの評価 5.0/5

marcelod701 Solo travel - トリップアドバイザー認証口コミ

Simple but very good. Wonderful service located in residential area in Rome. It’s a bit far away from tourist attractions but it’s quiet and comfortable. I definitely recommend it. Accor has done a wonderful job with the Mercure brand. Again not luxury hotel but very modern and cosy

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 405 件のレビュー 8.6/10 ロケーション
  • 601 件のレビュー 7/10 客室
  • 564 件のレビュー 8.7/10 サービス
  • 5 件のレビュー 5/10 インターネット
  • 330 件のレビュー 7.8/10 快適さ
  • 285 件のレビュー 8.6/10 朝食
  • 223 件のレビュー 6.3/10 清潔さ
  • 83 件のレビュー 4.8/10 お値打ち度

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