ノボテルベネチアメストレカステッラーナ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,065 件のレビュー

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ノボテルベネチアメストレカステッラーナ - Image 1
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ノボテルベネチアメストレカステッラーナ - Image 3
ノボテルベネチアメストレカステッラーナ - Image 4
Via Ceccherini 21, 30174 ベネチアメストレ, イタリア

説明

ホテルのその他の情報

  • メストレス市街の中心部に位置し、メストレ駅、ヴェネツィア空港にも近いホテルです

  • ヴェネツィアから7 km、車または公共交通機関（バスとトラム）でアクセスできます

  • 設備の整った6の部屋を備えた、340名収容の広々としたコンファレンスセンター

  • 屋外の季節限定プール：プレイグラウンドそ備え、ペットフレンドリーのご家族向けホテル

  • セキュリティの整った駐車場（有料）、またはホテル近隣の無料駐車場をご利用いただけます

当ホテルの客室

ホテル所在地

ノボテルベネチアメストレカステッラーナ

Via Ceccherini 21
30174 ベネチアメストレ
イタリア

GPS:45.503769, 12.234653

電話番号
ファックス +39 041 940620

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

PEOPLE BISTROT

素材にこだわり、お客さまに寄り添う「People Bistrot」で、くつろぎのひとときをお過ごしください。地中海料理と変遷されたワインをお楽しみください。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,065 件のレビュー

トリップアドバイザーの評価  4.0/5  2,685 件のレビュー

Worth it!

トリップアドバイザーの評価 4.0/5

sydsin ファミリー - トリップアドバイザー認証口コミ

Location is great! A hop and a skip to Lidil. Only 2km to main Mestre shipping district - search clock tower... Easy walk to many nice resteraunts and cafes. Locals very friendly in Mestre. Easy to get cabs from here to the old city. Rooms were great. Staff at hotel were friendly. Would book again. Rooms a bit dated though. Fine if attitude is to only sleep for a night.

Dear sydsin, Thank you for your kind words about your stay. We're thrilled you enjoyed our prime location, the ease of exploring local areas, and the warmth of our staff. Your enthusiasm for a future booking is greatly appreciated, and we look forward to welcoming you back for another pleasant experience. Best regards Novotel Venezia Mestre

Average Stay with Some Issues

トリップアドバイザーの評価 2.0/5

mathew2k トリップアドバイザー認証口コミ

We stayed at this hotel for 2 nights, and our experience was, unfortunately, just average. The biggest let down was the staff who didn't seem very friendly or welcoming. It made a noticeable difference to the overall atmosphere of our stay. The breakfast was another area where the hotel didn't quite hit the mark. The options were limited and the quality was below average, which was a bit disappointing, especially when you're looking forward to a good start to your day. We also faced some technical issues in our suite. The room key often didn't work, which was quite frustrating. Additionally, the TV in our suite was out of order, which was a let down, especially when you're in the mood to relax after a long day. In summary, our stay was below average. The lack of hospitality, combined with the limited breakfast options and room issues, made our experience less enjoyable than

Novotel? NEVER

トリップアドバイザーの評価 1.0/5

Aida B トリップアドバイザー認証口コミ

I recently had the unfortunate experience with Novotel, and I must say that I cannot recommend this hotel based on my encounter. My family and I had booked a one-night stay for a group of six people. However, due to a mistake during the reservation process through Agoda, the booking was made for the wrong month. In an attempt to rectify this error, I had a conversation with the receptionist, Francesca, over the phone. She assured me that she would assist in resolving the issue and would correct the booking for the appropriate month. She advised me to send her an email with all the relevant details. Following her instructions, I promptly provided the necessary information. To my dismay, several days later, I received an email response from Francesca stating that she could not assist me in any way. This was incredibly disappointing, especially after having been given initial reassurances. Determined to find a solution, I decided to reach out to Agoda, even if it meant incurring additional costs. Agoda made every possible effort to address the situation, going so far as to attempt negotiations with the hotel to ensure our comfort during our stay. Unfortunately, their efforts were in vain, as Novotel refused to make any compromises whatsoever. This ordeal left me deeply dissatisfied and frustrated. The lack of professionalism and willingness to accommodate a genuine mistake on their part is truly disheartening. It's clear that Novotel prioritizes its own interests over the satisfaction of its guests. I can confidently state that I will never consider staying at Novotel again, and I strongly advise others to explore alternative options to ensure a more pleasant and accommodating experience. Di recente ho avuto l'infelice esperienza di soggiornare presso il Novotel, e devo dire che non posso raccomandare questo hotel basandomi sulla mia esperienza. Io e la mia famiglia avevamo prenotato un soggiorno di una notte per un gruppo di sei persone. Tuttavia, a causa di un errore durante il processo di prenotazione tramite Agoda, la prenotazione è stata effettuata per il mese sbagliato. Nel tentativo di correggere questo errore, ho avuto una conversazione con la receptionist, Francesca, telefonicamente. Lei mi ha assicurato che avrebbe aiutato a risolvere il problema e avrebbe corretto la prenotazione per il mese appropriato. Mi ha consigliato di inviarle una email con tutti i dettagli rilevanti. Seguendo le sue istruzioni, ho prontamente fornito le informazioni necessarie. Per mia grande delusione, diversi giorni dopo ho ricevuto una email da Francesca in cui dichiarava che non poteva aiutarmi in alcun modo. Questo è stato estremamente deludente, specialmente dopo aver ricevuto rassicurazioni iniziali. Deciso a trovare una soluzione, ho deciso di contattare Agoda, anche se ciò avrebbe comportato costi aggiuntivi. Agoda ha fatto ogni sforzo possibile per affrontare la situazione, arrivando persino a tentare di negoziare con l'hotel per garantire il nostro comfort durante il soggiorno. Purtroppo, i loro sforzi sono stati vani, poiché il Novotel ha rifiutato di fare qualsiasi compromesso. Questa vicenda mi ha lasciato profondamente insoddisfatto e frustrato. La mancanza di professionalità e la volontà di accogliere un errore genuino da parte loro è davvero scoraggiante. È evidente che il Novotel dà priorità ai propri interessi anziché alla soddisfazione degli ospiti. Posso affermare con sicurezza che non considererò mai più di soggiornare al Novotel e consiglio vivamente ad altri di esplorare alternative per garantirsi un'esperienza più piacevole e accomodante.

Dear Guest, We sincerely apologize for the inconvenience you experienced during your recent interaction with Novotel Venezia Mestre. We have carefully reviewed the details of your reservation and the communication with our receptionist, Francesca and, we would like to clarify that the initial contact with our staff was focused on acknowledging your request and assessing the feasibility of making changes to the reservation. At no point during this initial interaction was a guarantee provided that modifications would be possible. Regarding the inability to modify or cancel the reservation, we would like to clarify that the discounted rate you selected comes with certain restrictions, including limited flexibility in making changes or cancellations. This policy is in line with the terms of the special offer you chose. Additionally, we regret to inform you that reservations made through third-party websites, such as Agoda, are subject to the policies and procedures of those platforms. Unfortunately, we do not have the authority to make changes to bookings originating from such sites. Furthermore, we would like to emphasize that we are sorry that the entire team has been negatively evaluated for an incident that was not caused by us (the incorrect booking made by you) and occurred on a platform not managed by us (Agoda). Best Regards Marco Majolino - General Manager

お客さまの声 3.5/5

T. ファミリー - 確認済みレビュー すべて

冷蔵庫周りにホコリ。 朝食は少々物足りない。私達家族には、ソーセージは口に合わなかった。

Dear Katsumi T., We very much appreciate you for sharing your experience regarding your stay at the Novotel Venezia Mestre Castellana. We're sorry that you found the cleanliness of the room lacking but we will take your feedback in a way to improve. Thank you again for sharing your experience, and we hope your next visit to be more pleasant. Sincerely, Zoe Mancuso - Guest Relation

15 min from boats

トリップアドバイザーの評価 3.0/5

Dan11562 トリップアドバイザー認証口コミ

close to highway, easy access and no traffic but there is nothing around the hotel if you are planning on eating/going out. Food is pretty decent at the restaurant, breakfast is probably the best option there although they have good dinner selection

Thank you for sharing your experience at the Novotel Venezia Mestre. Your opinion is very important to us and we will do our best to improve our services in the future. We hope to see you again soon! The Novotel Venezia Mestre team.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 792 件のレビュー 8/10 ロケーション
  • 969 件のレビュー 6.9/10 客室
  • 963 件のレビュー 8.8/10 サービス
  • 32 件のレビュー 6/10 インターネット
  • 636 件のレビュー 7.4/10 朝食
  • 501 件のレビュー 7.3/10 清潔さ
  • 336 件のレビュー 4.9/10 料理
  • 291 件のレビュー 6/10 お値打ち度

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周辺の他の施設

ベネチアメストレのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。