イビス リバプール センター アルバート ドック-リバプール ワン 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 2,648 件のレビュー

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27 Wapping, L18LY リバプール, イギリス

説明

ホテルのその他の情報

  • Central location, with plenty of nearby transport links

  • Located opposite the Royal Albert Dock and M&S Bank Arena (formerly Liverpool Echo Arena)

  • Fogg's Restaurant serves a choice of international cuisine

  • Just 350 yards away from Liverpool One shopping centre

  • An ALLSAFE certified hotel. We have introduced elevated hygiene & prevention measures

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ホテル所在地

イビス リバプール センター アルバート ドック-リバプール ワン

27 Wapping
L18LY リバプール
イギリス

GPS:53.399925, -2.98709

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • 朝食
  • バー
  • 全館禁煙

FOGG'S

非契約写真

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  2,648 件のレビュー

トリップアドバイザーの評価  4.0/5  2,581 件のレビュー

Good location.

トリップアドバイザーの評価 3.0/5

nicholac540 トリップアドバイザー認証口コミ

Had a 2 day stay with the family, 3rd time staying here as the location is very good, right by the dock and near town and all the attractions, the car park is a definite bonus. The room was clean and the bed comfortable , one of the smallest rooms I’ve been in , and paid the same for this room as my parents did for theirs and it was much more spacious. Only had a few interactions with the staff downstairs and unfortunately they were not the best, I asked a question about the menu one afternoon and was greeted by 2 staff “scoffing “ and then laughing … which is always lovely ! It was the same staff member who the day before was very abrupt to us .. not had this attitude in any pub or restaurant during the stay in the city. Not the best first impression of the hotel.

Dear Nichola, Thank you for choosing to stay with us and for taking the time to share your feedback. We are glad to hear that you enjoyed our convenient location near the dock and town attractions. We apologise for the size discrepancy in the rooms and any inconvenience caused. Your comments regarding the interactions with our staff are concerning and we will address this internally to ensure a more welcoming atmosphere. Please rest assured that guest satisfaction is our top priority and we appreciate your valuable input. We hope to have the opportunity to welcome you back for an improved experience. Kind regards, Lisa Thornborrow General Manager, ibis Liverpool Centre Albert Dock - Liverpool One

The ONLY good thing was the location

トリップアドバイザーの評価 1.0/5

Annabelle N トリップアドバイザー認証口コミ

To start with the positives its a really good location, however the positives sadly end here. The rooms were absolutely freezing it felt like camping. The aircon /heater thing did nothing ofcourse. The room was dull and bland with mould on the curtains and dirty windows. The TV and hairdryer were barely functional. Breakfast had limited choice for people with allergies and what they did have was nothing special and overpriced. That leads us to the next problem of paying for breakfasts and then being asked to pay again upon leaving when we had already paid and asked to pay for an additional breakfast we did not have. Think twice before staying here.

Dear Annabelle, Thank you for sharing your feedback with us. We are delighted to hear that you appreciated our hotel's prime location. However, we are truly sorry to learn about the challenges you faced during your stay. Rest assured, we have taken note of your concerns regarding the room temperature, cleanliness, and the functionality of amenities. Our team will address these issues promptly to enhance the overall guest experience. Regarding the breakfast, we apologise for the inconvenience caused by the limited choice and pricing. We will review our offerings to ensure a more satisfying dining experience for all guests. Your comments are valuable to us, and we appreciate your constructive criticism. We hope to have the opportunity to welcome you back and provide you with an improved stay. Kind regards, ibis Liverpool Centre Albert Dock - Liverpool One

Not. Very good stay

トリップアドバイザーの評価 2.0/5

charliemU3593LY トリップアドバイザー認証口コミ

Not the best stay in a hotel at all room was very very small bathroom wasn’t what I was expecting at all very very tiny I wouldn’t recommend staying in a twin room at all not only that the mattress was that thin I had to double up with the spare one to make it a bit thicker but that didn’t help at all but what the worse thing was people was banging there doors at night from about 10 which is fine but it’s not what you expect to get woken up to at 2am wasn’t happy about that either and the room above me you could here them everytime they’d move and woke me up also the work men outside wasn’t the best wake up call in the morning either wasn’t impressed at all another point was that my key card wasn’t working at all so had to get that sorted out would recommend the food and breakfast and how close it is into the city

Dear Charlie, We sincerely apologise that your recent stay with us did not meet your expectations. We regret to hear about the inconvenience you faced with the size of the room, the thin mattress, disturbances during the night, noise from neighboring rooms, and the issue with your key card. Please be assured that we take your feedback seriously and will address these matters internally. At ibis Liverpool Centre Albert Dock - Liverpool One, guest comfort is our top priority, and we strive to provide a peaceful and pleasant stay for all our guests. We appreciate your feedback regarding the food and breakfast offerings as well as our convenient location. Your comments will be shared with our team to ensure we improve where needed. Thank you for bringing these issues to our attention. We hope to have the opportunity to welcome you back in the future for an improved experience. Kind regards, ibis Liverpool Centre Albert Dock - Liverpool One

Great hotel

トリップアドバイザーの評価 5.0/5

Leah M トリップアドバイザー認証口コミ

Great room for the the money, Beds are really comfortable and the pillows. The rooms are adequate sized and private bathrooms. The shower was so good had lots of power and got really nice & warm. Absolutely love the location of the hotel, lovely views of Albert docks. Within walking distance to Liverpool City Centre which is great.

Dear Leah, We are delighted to hear that you enjoyed your stay with us at ibis Liverpool Centre Albert Dock - Liverpool One. It's wonderful to know that you appreciated the comfortable beds, pillows, and the powerful shower in your room. We are glad that you found our location convenient, with lovely views of Albert Docks and easy access to Liverpool City Centre. Thank you for your kind words, and we hope to welcome you back soon. Kind regards, ibis Liverpool Centre Albert Dock - Liverpool One

Half term break.

トリップアドバイザーの評価 4.0/5

Geoff S トリップアドバイザー認証口コミ

Comfortable mid-range hotel. Good breakfast. Evening restaurant. Fabulous location opposite Albert Dock and close to all the main tourist places is a real bonus. Friendly and helpful staff. Parking available, but not guaranteed, and it was busy while we were there. We didn't use our car once we we parked there as it is easy to walk to wherever you want to visit. I think parking at £10 a night onsite is expensive, however compared to other hotels in the city reasonable, as many don't have parking or charge nearer £20 a night, and often this is not onsite. There is a lot of building work going on around the hotel at the moment. Having said that we enjoyed our 2 night stay.

Dear Geoff, Thank you for choosing ibis Liverpool Centre Albert Dock - Liverpool One for your recent stay and for taking the time to share your feedback with us. We are glad to hear that you found our hotel comfortable and enjoyed our good breakfast. Indeed, our fabulous location opposite Albert Dock and close proximity to the main tourist attractions is a real advantage for our guests. We are also pleased to know that you found our staff friendly and helpful during your stay. We understand that parking availability can be a concern, especially during busy periods. While we do offer parking on-site, we apologise for any inconvenience caused by the limited availability. We appreciate your understanding that our parking fee of £10 per night is competitive compared to other hotels in the city. We apologise for any disturbance caused by the building work in the surrounding area. We appreciate your patience and understanding during this time. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future. Kind regards, ibis Liverpool Centre Albert Dock - Liverpool One

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