ノボテルジュネーブサントル 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 3,310 件のレビュー

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Rue de Zurich 19, 1201 ジュネーブ, スイス

説明

ホテルのその他の情報

  • サウナ、ハマム、フィットネスルームを備えたウェルネスエリア

  • ミーティングルーム5室を完備、周辺に多数の権威ある研究機関

  • ジュネーブ中心部に位置し、湖のすぐ近く

  • モダンなインテリアに囲まれ、フランス料理をお楽しみいただけるバーとレストラン

  • グリーンキー認証ホテル

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ホテル所在地

ノボテルジュネーブサントル

Rue de Zurich 19
1201 ジュネーブ
スイス

GPS:46.211635, 6.147291

電話番号
ファックス +41 22 909 90 01

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

GOURMET BAR

ノボテルのダイニングエリアでは、朝食、ランチ、ディナー、またはシンプルなグルメ料理をお召し上がりいただけます。ノボテルではすべてのホテルで、バランスの取れたメニューや 24 時間対応のサービスをご提供しています。温かみのあるモダンな雰囲気のくつろげる空間です。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  3,310 件のレビュー

トリップアドバイザーの評価  3.5/5  1,710 件のレビュー

Best hotel in town!

トリップアドバイザーの評価 5.0/5

granot26 トリップアドバイザー認証口コミ

A very nice, affordable and friendly hotel. Good service. Our rooms are always clean. Breakfast were good, different choices to eat and fresh. We met Betsy, she's a good and loving person. She helped my son especially in doing pancakes! It's fun staying in Novotel Geneva Centre!

Room for improvement

トリップアドバイザーの評価 3.0/5

Esha H トリップアドバイザー認証口コミ

This was our last leg on a 2 week Europe trip so we’ve already stayed at quite a few hotels for comparison. The Novotel in Geneva provided a decent stay, however just some criticism from a couple of tourists visiting Geneva. We stayed in April 2024 and we were not impressed with the service provided by the front reception desk. We found the receptionists not very welcoming and cold. Knowing that we are tourists from out of the country they didn’t seem to provide us with much guidance within Geneva and we completely missed part of the city due to this. Just a heads up there’s an additional city tax charge that is charged separately from the cost of the room. The washrooms are not well maintained and designed poorly, particularly for elder people. The tubs are not designed for the high water pressure and as a result, the bathroom floors get drenched. All the outlets in the bedroom are not in working condition and are not compatible with standard plug converters for Europe. Coffee wasn’t replaced daily as courtesy and although a complimentary bottle of water was provided, we were not notified upon check-in. However, the breakfast selection was great, the quality of the food was good and the host at the breakfast was always very friendly and smiley. This may be a hotel catered to professionals and not tourists. While overall the stay was good, with improving these little attention to details it could’ve been 5/5.

Dear Guest, Thank you for your review. We are delighted to hear that you enjoyed our breakfast selection and found the quality of the food to be good. Your kind words about the friendliness and service of our breakfast host are greatly appreciated and we are proud to have made a positive impression in this regard. We regret to hear that the service provided by our front desk did not meet your expectations. Our team strives to offer a warm welcome and comprehensive guidance to all our guests, although we do try not to overload guests with too much tourist information as we are always at your disposal for recommendations and advice. We are also concerned to learn about the issues you faced with the maintenance and design of the washroom and the bedroom outlets. Please be assured that we regularly check the functionality of our facilities and we are committed to ensuring all amenities meet our high standards of quality and safety. Regarding the coffee pods, we offer a complimentary daily refill in our Executive rooms, and our other guests can request additional pods through room service. We understand the importance of clear communication about the services available, including the provision of a complimentary bottle of water, and we will make certain to reinforce this with our team. We recognize the importance of providing our guests with all necessary information, including any additional city tax charges, and we will review our check-in procedures to ensure this information is consistently communicated. Thank you for bringing these matters to our attention. Your feedback is invaluable in our ongoing efforts to enhance the guest experience. We hope to have the pleasure of welcoming you back in the future for an improved experience. Warm regards, Nicolas Goureau General Manager

Ok hotel close to the station and lake

トリップアドバイザーの評価 3.0/5

Trekker2020 ビジネス - トリップアドバイザー認証口コミ

Rooms are ok and location is fine too. The room I got, 625 has no view but also is very quiet as it is the back of the hotel. Breakfast is ok but there should be soy milk available with no need to ask everyday for it. One of the coffee machines was broken a couple of days or may have not been broken, just not maintained by the breakfast staff. One item to improve is the nasty smell of the pipes in the bathroom. This is something that happens for lack of maintenance.

Dear Guest, Thank you for taking the time to share this feedback. We're glad to hear that the quietness of your room contributed to a peaceful stay and that you found our location convenient for your needs. Our team strives to maintain a serene atmosphere. We appreciate your feedback regarding breakfast options; our diverse buffet aims to cater to all preferences, including a range of milk alternatives. Additionally, we're addressing the upkeep of our facilities continuously to ensure everything is in perfect working order. We regret to hear about your experience with the bathroom odour and want to assure you that our maintenance team is dedicated to resolving such issues promptly. We hope to welcome you again for an even more enjoyable stay in the future. Warm regards, Nicolas Goureau General Manager

Pleasant enough

トリップアドバイザーの評価 4.0/5

NautiusMaximus トリップアドバイザー認証口コミ

This was a pleasant hotel to stay in, with comfortable rooms and helpful staff. One minus point was the queue for check in: I was waiting quite a while before they got to me, but I can't think of anything else wrong with the hotel. If you're arriving by train it's only a few minutes' walk from the station. There was a reasonable breakfast buffet. I've had more extensive hotel breakfasts, but they have all the basics covered. This hotel seems to be in a part of town with a large middle eastern population, so they had some things you might not expect for breakfast from that part of the world, such as flatbreads and hummous, which made a nice change.

Dear Maxim, Thank you for taking the time to review your stay. We're delighted to hear that our comfortable rooms and the helpfulness of our staff contributed positively to your stay. It's also great to know that our proximity to the train station added convenience to your travels. We regret to hear about the wait you experienced during check-in and appreciate your patience. Our team strives to ensure a swift and welcoming arrival for all our guests, and we're continuously working to improve these processes. We're glad that our breakfast buffet, offering a variety of choices including some Middle Eastern options, was to your liking and provided a pleasant start to your day. We would love to welcome you back on a future occasion. Kind regards, Gregory Viandaz Operations Manager

フロントの親切な対応

お客さまの声 4.5/5

匿名 ビジネス - 確認済みレビュー すべて

フロントの係員が、ホテル近辺のおすすめレストランを教えてくれた上に、手際よく予約もしてくれたのは非常に有難かった。

お客様 この度は、当ホテルをご利用いただき、またお時間を割いて、お言葉をお寄せいただきまして、誠にありがとうございました。 フロントスタッフがおすすめのレストランをご紹介し、ご予約まで手配させていただいたことがお役に立てたようで何よりです。当ホテルではお客様の快適な滞在をサポートすることを心がけております。 お部屋の照明にご不満を感じられたとのこと、心よりお詫び申し上げます。お客様のご意見は大変貴重であり、今後のサービス向上の参考にさせていただきます。 またのお越しをお待ちしております。 Nicolas Goureau General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 1,429 件のレビュー 8.6/10 サービス
  • 16 件のレビュー 8.8/10 インターネット
  • 627 件のレビュー 8.4/10 朝食
  • 520 件のレビュー 8.2/10 清潔さ
  • 9 件のレビュー 3.1/10 プール

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周辺の他の施設

ジュネーブのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。