プルマン メルボルン シティ センター 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 3,112 件のレビュー

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195 Swanston Street, オーストラリア, 3000 メルボルン, オーストラリア

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ホテルのその他の情報

  • メルボルン市街の中心部に位置する、お仕事やレジャーに最適なホテルです。

  • ホテルの近隣でメルボルン最高のグルメやファッションをご満喫いただけます。

  • 204の広々とした客室には、メルボルンの創造性を反映したデザインが施しています。

  • 15階にあるクラブラウンジと1954号室は、宿泊や貸し切りイベントでご利用のお客様に息をのむような眺望を提供します。

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ホテル所在地

プルマン メルボルン シティ センター

195 Swanston Street, オーストラリア
3000 メルボルン
オーストラリア

GPS:-37.812876, 144.96526

電話番号
ファックス +61 3 9663 4711

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  3,112 件のレビュー

トリップアドバイザーの評価  4.0/5  206 件のレビュー

2023エクセレンス認証

Excellent stay

トリップアドバイザーの評価 5.0/5

flykiwis トリップアドバイザー認証口コミ

Really enjoyed my stay at the Pullman. The location is excellent, and I love that the windows actually open so you don't have to use the air con. Highly recommend the lounge access rooms, it was so nice to have a drink at the end of a long day, and the breakfast was fantastic. Minor point - I do wish there was a bit more actual hard copy information in the rooms - not just through a QR code on the tv, it is much easier to flick through and spot what you want than search through online info each time. In particular, I still don't understand which lights turn on and off with which switches and why. The new filtered water taps on each floor are a fantastic idea though.

Dear flykiwis, We're delighted to hear that you had an excellent stay at Pullman. Thank you for your feedback and for recommending our lounge access rooms. We'll take note of your suggestion regarding more hard copy information in the rooms for easier reference. We're also glad you appreciated the new filtered water taps. Your input helps us improve, and we look forward to welcoming you back. Sincerely, Alex Mihardja Executive Assistant

Great Hotel in the middle of Melbourne

トリップアドバイザーの評価 5.0/5

Doug C Solo travel - トリップアドバイザー認証口コミ

Right from when you enter the property it is bright and friendly, the staff at the reception are very helpful, the rooms are great with the Melbourne theme in the carpets. The Executive lounge is fantastic, the breakfast is the best, you do not want for anything, including a champagne to start your day. At evening the drinks are plentiful and the canapes are excellent with a good choice. The staff at the club are so helpful and friendly. I would definitely stay there again and fully recommend it to anyone visiting Melbourne.

Dear Doug C, Thank you for your glowing review. We're thrilled to hear you enjoyed your stay with us and found our facilities and staff to your satisfaction. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit to Melbourne. Sincerely, Alex Mihardja Executive Assistant

Worst experience ever

トリップアドバイザーの評価 1.0/5

Man U ファミリー - トリップアドバイザー認証口コミ

Worst customer service ever, the staff talked to us like we are criminal. defective room with no repairs offered, take it or leave it kind if situation. The breakfast restaurant was understaffed (kudos to the staff) and waited 20mins to be seats (after lining up)

Dear Man U, We're deeply sorry for the poor experience you had with us. Your feedback is taken seriously, and we will address these issues to ensure better service in the future. Thank you for bringing this to our attention. Sincerely, Alex Mihardja Executive Assistant

Good hotel but loud street music at night.

トリップアドバイザーの評価 3.0/5

MahaloPacific トリップアドバイザー認証口コミ

This was a good hotel experience. Nice room, good front desk service, excellent club facilities. However, street music was loud and soundproofing poor. This kept us up until well after midnight when the music stopped. Apart from that the hotel is good and well located in central Melbourne.

Dear MahaloPacific, Thank you for your feedback. We're glad you enjoyed your overall experience with us. We apologize for the inconvenience caused by the street music and will look into ways to mitigate noise disturbances in the future. We appreciate your understanding and hope to welcome you back soon. Sincerely, Alex Mihardja Executive Assistant

Average at best - certainly not 5 star

トリップアドバイザーの評価 2.0/5

paul h トリップアドバイザー認証口コミ

This hotel falls far short of a 5-star experience, especially considering the hefty price tag of over $300 per night. Upon our arrival, we were greeted with a frustratingly long wait of over 20 minutes just to check in. With only 2 check-in desks available, it was evident that the staff were not adequately trained, and the absence of management was notable. When I inquired about grabbing a late lunch within the hotel premises, I was informed that all the restaurants were closed. However, I couldn't help but notice an elevator advertisement stating the rooftop bar was open. Upon bringing this to the attention of the Bar Manager, he didn't seem surprised and simply thanked me for letting him know about the miscommunication. During the check-in process, they conveniently forgot our 'Welcome Drink' as Accor Members, initially claiming we were not eligible. It wasn't until I showed proof on the Accor App that they acknowledged their oversight and provided the drink. Overall, the check-in experience was lackluster and far from welcoming, which was disappointing considering the reputation one would expect from a Pullman property. Moving on to the room, it was pleasant, well-presented, and impeccably clean. Kudos to the Housekeeping team for their excellent work. The only suggestion would be the pillows, which could use an upgrade, but otherwise, the room was faultless. The Rooftop Bar team, on the other hand, delivered good service with excellent drinks, although the food menu was somewhat limited. The pizzas, however, were a standout. Room service meals were enjoyable and reasonably priced, but the addition of a $10 tray charge seemed excessive. Upon checkout, the underwhelming experience continued. There was no inquiry about our stay or any pleasantries exchanged. It was a straightforward, "Are you happy for me to charge your credit card?" When I requested to see the bill and mentioned my preference to pay by EFTPOS, I was wrongly informed that it would still incur a credit card surcharge. I promptly corrected this misinformation, stating that their system should indeed differentiate between a Visa Debit Card and a credit card. While I understood this was not the receptionist's fault (and explained this to her), it once again contributed to an overall disappointing stay. Considering the price we paid, I find it unlikely that we'll return to this hotel in the future.

Dear Oceans_View18, We sincerely apologize for the extended wait during check-in and any inconvenience it caused. Rest assured, we'll review our staffing and training protocols to ensure a smoother process for our guests. The miscommunication regarding restaurant availability is regrettable, and we'll work on improving coordination to provide accurate information across all our outlets. On a positive note, we're pleased to hear that you found the room to be well-presented and clean. We'll consider your feedback about the pillows for future improvements. Additionally, we're glad you enjoyed the drinks and meals at our rooftop bar and through room service, and we'll take your suggestions into account for menu enhancements and pricing adjustments. Your detailed feedback is valuable. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay. Warm regards, Alex Mihardja Executive Assistant

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 544 件のレビュー 7.3/10 設備
  • 532 件のレビュー 8.4/10 雰囲気
  • 523 件のレビュー 7.7/10 清潔さ
  • 383 件のレビュー 7.4/10 朝食

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メルボルンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。