ibis Luzern Kriens 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 647 件のレビュー

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説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • An ALLSAFE-certified hotel

  • Free public transport ticket.

  • Free Lucerne guest card with discounts for cableways, museums & excursions.

  • Public indoor car park with direct access to hotel & rooms.

  • Close to the exhibition grounds, Swissporarena and motorway access.

当ホテルの客室

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ホテル所在地

ibis Luzern Kriens

Industriestrasse 13
6010 KRIENS
Switzerland

GPS:47.02378, 8.299034

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • 車椅子でのご利用に対応
  • Wifi
  • 朝食
  • バー
  • 全館禁煙

BAR

Enjoy a wide selection of international drinks and beers, along with our 24/7 snack food available at the bar or to take in rooms.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  647 件のレビュー

トリップアドバイザーの評価  3.5/5  754 件のレビュー

Conform to Ibis brand quality level and cleanliness.

トリップアドバイザーの評価 4.0/5

Sweetieto Couples - トリップアドバイザー認証口コミ

The hotel is located in a commercial center, slightly away from the main road. There is a large underground parking with direct access to the reception, not to the rooms. The room was modern, clean and of a decent size for and overnight stay. The bathroom is separated, which is always appreciated for privacy. The bed was comfortable. The access to Lucerne center is easy and free with the included travel card for the stay. You just need a 10min walk to the local train station, 2 stops away from the center. Only let down was the breakfast buffet, which we found less appealing than the previous ibis - budget - in Zurich airport. Overall it is good, though a little less abondant and variety than expected. It feels more like a business hotel, and it was not too far to the Pilatus cable car station.

No air conditioner during hot summer

トリップアドバイザーの評価 3.0/5

tvidya トリップアドバイザー認証口コミ

With a group of friends, we came to stay here for 1 night . The hotel looks nice but is quite far from Lucerne center. The good thing is that there are supermarket and some restaurants nearby. The room is nice and clean, the bed was comfy but all the rooms had no air-condtioner and there was only fan. it is during the middle of summer and the temperature is quite high almost 30 C and most of us were not able to have a good sleep because of very warm weather eventhough we all opened the window and turn on the fan all night. The bath room and toilet was OK. In the morning we had decent breakfast buffet and it tasted OK. the staff was nice and friendly. Overall, although the hotel is nice and clean but the room should have been air-conditined. Not recommended to stay during summertime.

Dear tvidya, Thank you very much for posting your thoughts on Tripadvisor. I am very sorry for not providing A/C in our rooms. We have as alternative a big fan in each room, but unfortunately this didn't help you much. At the same time, I am happy to read that you were very satisfied with our rooms, breakfast and with the assistance of our staff. We hope that we can install A/C soon in our hotel and provide you much better experience than the previous one. Best Regards, S. Samil Benli - General Manager

Ibis Kriens Luzern

トリップアドバイザーの評価 1.0/5

Passenger57884033611 Friends getaway - トリップアドバイザー認証口コミ

The room was clean and tidy. No AC just a fan so if you travel in the summer time, AVOID AT ALL COST! The breakfast is 19 CFR which is very expensive considering it was unreasonably poor with no or very little choice of breads and cheese/ham. The waffles and pancakes were dry and cold. The coffee was actually not very bad. The juice stale and bitter.

Dear Passenger57884033611, Thank you very much for your feedback concerning your recent stay in our hotel. I'm very sorry to hear that our services did not meet your expectations, please allow me to express my sincere apologies. Concerning breakfast, We try to put together an all you can eat buffet which offers a wide variety of hot and cold items, including typical Swiss breads and spreads. We will look into our buffet and see if we can make any improvements. We hope to welcome you again and show you actions we took from your commentaries. Best regards, S. Samil Benli - General Manager

Prasher Denmark 🇩🇰

トリップアドバイザーの評価 5.0/5

PreetiP211 ファミリー - トリップアドバイザー認証口コミ

Ibis luzern kriens ———- awesome staff ,welcoming ,super view from window hotel and near to station .I give 10/10 Fantastic Breakfast and staff is so helpful and understanding really happy with services

Dear PreetiP211, Thank you very much for your review! It is a real pleasure to know that you have enjoyed your stay with us! We work harder every day to make everyone feel home and comfortable. We hope to see you again very soon! Regards, Alexander Svab – Assistant General Manager

Overpriced office park motel with undisclosed parking fee

トリップアドバイザーの評価 2.0/5

advade ファミリー - トリップアドバイザー認証口コミ

Made a last minute reservation while traveling through Switzerland because it was right off of the highway and seemed easy to reach. Booked a three person room for two adults and a small child. When we arrived, we asked about parking and they said, it's underground and explained how to get there. There was no mention that it cost anything or furthermore that they charged by the hour! We only found this out in the morning upon check out - and the parking in an empty basement garage (shared with the media mart) turned out to be 13 €. The morning guy explained "everyone charges for parking now." Uh no dude, not at office parks located off the autobahn. And not when you don't tell people ahead of time. As for the room. The hotel is in an office park, so I wasn't expecting a view or anything special. What I was expecting (in 2021) were electrical outlets - maybe even a USB port or two - basically enough that I could charge two cell phones and a power pack and enough towels that three people could shower and wash their hands. What I found was not that. We had two towels, no hand towels, no bath mat (and unreliably hot water) and ONE electrical plug that was no where near the bed. Look, it's an Ibis, right? But it wasn't the lowest level Ibis, is it too much to expect the ability to charge a cell phone? I guess so. Good side: it appeared clean.

Dear advade, Thank you very much for staying with us and for sharing your feedback and concerns. We are sorry to hear that you were a bit disappointed with your stay. Your opinion is very valuable to us as we strive to provide a superior service experience. Please accept my apologies on behalf of my staff, that you didn't receive any information for the parking charges. For all other issues, we kindly ask our guests to contact our reception team, so we can explain where the electrical sockets are, or bring you more towels etc. Thank you again for bringing these important issues to our attention, as it is only through such constructive comments and observations that we are able to continually monitor and so improve the services we provide. We hope you will visit us again, so we are able to serve you better. We are looking forward to it. Yours sincerely, S. Samil Benli – General Manager

との提携 TripAdvisor

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