メルキュール パリ ガール ド リヨン TGV ホテル 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 4,334 件のレビュー

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2 place Louis Armand, 75012 パリ, フランス

説明

ホテルのその他の情報

  • パリの中心にあります。6月より、地下鉄14号線経由でオルリー空港に直接アクセスできます。

  • ベッドルームにはスマートTV（Chromecast搭載）を備えております。

  • コ ワーキングスペースは、グルメな休憩スペースとしてもご利用いただけます。

  • コーナーステーションのドリンクと美味しいお料理：テラスやテイクアウトでご利用いただけます。

  • 24時間安全な荷物置き場（有料）。

当ホテルの客室

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ホテル所在地

メルキュール パリ ガール ド リヨン TGV ホテル

2 place Louis Armand
75012 パリ
フランス

GPS:48.844779, 2.372532

電話番号
ファックス +33 1 43 47 41 94

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  4,334 件のレビュー

トリップアドバイザーの評価  3.5/5  2,951 件のレビュー

Rude Staff

トリップアドバイザーの評価 1.0/5

OnAir53736498719 ビジネス - トリップアドバイザー認証口コミ

We came in the Mercure Hotel Gare de Lyon for a business trip. The front desk staff is quite possibly the rudest people I have met in my life and puts the great city of Paris to shame. When coming to check in the hotel while in a group, the front desk staff dismissively says that we need to check in at 3pm in spite of the hotel policy stating a 2pm check-in. I do not quite understand the discrepancy in timing here, although I suspect it is out of pure disdain for American travelers. After dropping by one of our suitcases at the luggage room we went out for lunch and came back affectiveky 2 hours later at around 1:30pm. One of the people in our group kindly asked whether his room was ready and the front desk person working at that time very arrogantly and very rudely replies that she already answered this question in the morning. When prompted on why she was replying that way, she mentioned that we (the guests) should be understanding of the situation because she already said it once and that we should stop bothering her. What this person failed to understand is that we are not free-riding individuals staying at this resort for free. Having work to do is no excuse for a rude and bad attitude. Good luck to anyone having to deal with this nonsense front desk staff during the Olympics.

駅に近くて便利

お客さまの声 4.0/5

Tt ビジネス - 確認済みレビュー すべて

パリからTGVで移動するので、駅に近くとても便利です。 パリに来た際には毎回利用させて頂いてます。

To be avoided

トリップアドバイザーの評価 1.0/5

725remim ファミリー - トリップアドバイザー認証口コミ

Nice lobby and clean room…that’s all positive I can say about this hotel. Tiny room, about 25 degrees in March with no AC or fan and no possibility to open a window. Nobody to help you out either (even though we’ve asked a few times). No free luggage storage for their own customers. Expensive breakfast. Well, I’m just never going back there!

Dear 725remim, We are sincerely sorry you didn't find anything good about your stay except the cleanliness and lobby of our establishment. Please note that our team works hard everyday to provide a quality service. Regarding the size of your room, it is mentionned on our different booking pages. It does correspond to Mercure and Parisian hotels standards. Regarding the temperature in your room, we do apologize as we have some work done on our facade at the moment. The windows can not be opened for your security but we apologize forthe inconvenience. We have some fans available and I will check with our team why they did not give you any. The luggage room is supplement after your check-out. It is also noted on our hotel pages. We are sincerely sorry your overall experience was disappointed. We wish you a lovely day, Léa, Community & Quality Manager

Great location, good stay

トリップアドバイザーの評価 5.0/5

Joe W トリップアドバイザー認証口コミ

The hotel was very nice and my room was very clean. The staff were very helpful with all my requests. My room was on the small side, but had everything that I needed (table for working, coffee maker, small fridge) and I really didn't spend too much time in my room, anyway. Breakfast had many fresh foods to choose from and everything tasted good. The location of the hotel is very convenient because it is just steps from Gare de Lyons which has the TGV trains, two RER lines (B and D) as well as two Metro lines (14 and 1). There are also many good restaurants in the area, close to the hotel and a couple quick food choices inside the train station.

Dear ThorWindFonthill, We thank you for taking your time to share your lovely feedback with us. We are happy to learn you had a good time with us and you particularly enjoyed the cleanliness of our establishment, the sympathy of our staff and the equipments in your room. We hope to have the pleasure to host you again ! I wish you a lovely day, Léa, Community & Quality Manager

Really bad experience.

トリップアドバイザーの評価 2.0/5

michaelhA9219YS ビジネス - トリップアドバイザー認証口コミ

Really bad experience: Arrived late evening after a long day, have my booking confirmed and expected everything was ok. The hotel reception could not find my booking in the first view, but later the found out that the have cancelled by booking the same day - do to the fact they could get in contact with by travel agency. After ongoing discussion with the receptionist in more than 30 min, I asked for a room if possible - and they confirmed there were plenty of available rooms. Why should we then spent more than 30 min in discussing my booking.

Dear michaelhA9219YS, We thank you very much for taking your time to share your feedback with us. We do apologize this inconvenient situation and mistake. We wish you a lovely day, Léa, Community & Quality Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 1,209 件のレビュー 4.7/10 快適さ
  • 861 件のレビュー 8.8/10 朝食
  • 610 件のレビュー 8.5/10 清潔さ
  • 331 件のレビュー 4.3/10 お値打ち度

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パリのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。