プルマン パリ サントル - ベルシー 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 2,141 件のレビュー

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プルマン パリ サントル - ベルシー

1 rue de Libourne
75012 パリ
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GPS:48.831522, 2.387074

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Ariette - Restaurant & Bar

アリエットはレストランとしてもバーとしてもご利用いただけます。正当性を守りつつも独創性に富んだ食事を楽しみ、素敵な時間をお過ごしください。シェフは、季節料理、地元料理、自家製料理をたっぷりと盛りつけてくれます。

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実際の宿泊者100%の認証口コミ

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確認済みレビュー アコーホテルズ  4.5/5  2,141 件のレビュー

トリップアドバイザーの評価  4.5/5  3,926 件のレビュー

2023エクセレンス認証

お客さまの声 3.0/5

M ファミリー - 確認済みレビュー すべて

【ポジティブな側面】 −朝食の種類の多さ、おいしさ −お部屋の広さ、きれいさ 【マイナスな側面】 −誤った地下鉄運行情報の提供 −電動歯ブラシベッド紛失への対応の悪さ (スタッフ間の情報共有が悪く、何度も同じ説明をしなければならなかった) −英語が十分に通じないスタッフがいる −電子レンジがあるというのでレストランに向かうも拒否された(適当な情報提供に翻弄された)

Dear Mariko K., Thank you for taking the time to tell us about your experience at the Pullman Paris Centre Bercy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Céline Guest Experience Manager

A bit far from the Center!!!

トリップアドバイザーの評価 5.0/5

676karmab ファミリー - トリップアドバイザー認証口コミ

It is on the eastern edge of Paris, within the periphery, well connected with the rest of Paris via the metro. The rooms are very clean, size wise average and the breakfast is quite good. By European standards this hotel is very nice and almost a good value for the euro

Dear 676karmab, Thank you for this lovely review:) We are so glad to read that you have enjoyed your stay with us ! Hope to see you soon! Best regards, Céline - Guest Experience Manager

Great staff, but a lot of smaller issues

トリップアドバイザーの評価 3.0/5

Robin Z トリップアドバイザー認証口コミ

I stayed at this hotel for a family stay with my 4 years old daughter. First of all the positives: the hotel is not in the best possible location in Paris but it has the metro 14 right outside the hotel. This line is super fast and very reliable (well, when we were there the line was closed for repairs, which was really annoying... but the hotel had nothing to do with it). The Bercy Village location is also good for the restaurants and places to have a drink close to the hotel. Other massive positive: the hotel staff is great, really nice and carefully caring for your needs, it was a real pleasure for all the small attentions, in particular attentions to kids. On the average: I would say the room is OK, nothing great about it but nothing bad either, a very good size for a hotel in Paris, relatively modern, although there could be a better attention to details. But overall what you would expect of a Pullman (at least a European Pullman, I tend to prefer the brand's Asian hotels). On the bad side: a few things there which are quite annoying, and the accumulate. First of all, the design of some of the lamps in the room is quite poor, my 4 years old daughter got a burn by touching the outside of a bedside lamp and it took a week to go away, and it has been quite painful to her. This should not happen in a hotel in 2023. Use LEDs! or well designed lamps! or both! Then the swimming pool was freezing cold! I had to take my daughter out of the water after 15-20mins as her lips had turned blue by then. There was a note by the pool saying that they reduce the temperature of the pool to take care of the environment.... to me that's really using greenwashing to justify cost reduction at the expense of comfort. There are other solutions to reduce the hotel's environment impact (switch ot zero CO2 electricity provider, combine your traditional heating with a solar heating system for the pool, replace all lamps in the hotel by LEDs instead of kids-fingers-burning old fashioned bulbs, etc.). Putting comfort, and even safety (at least for the younger ones) at risk to reduce cost doesn't seem the best approach to encourage customers to return. Finally, another lack of attention to detail (but which has its importance): there was no milk on the courtesy platter. I called the reception telling them that they had forgotten the milk, and they said that they are not putting some milk in courtesy platters to reduce their plastic impact.... but such milk could be bought at the bar! ... So there is a number of totally absurd things in this statements: first if they don't put milk to reduce plastics why do they put individually packed teabags in plastic pouches, and three different types of sugars in plastic pouches (when paper alternatives exist). Second, many hotels now are putting some small glass bottles of milk in the minibar to replace the plastic single use ones (but I believe this solution is slightly more expensive... greenwashing to reduce costs again!). So overall an OK experience, a lot of small annoying things which accumulates and show that the hotel tries to cut corners on quality. But, I have to say, an amazing staff.

Dear 681robinz, We thank you for taikng the time to describe your experience following your stay with us. I am glad to read that your loved our staff. I sincerely apologize for your daughter's burn. I hope she feels better. We are in the process of equipping our hotel with LED lamps to switch to full LED by 2024. Regarding the swimming pool, the temperature of the water is at 29 degrees instead of 30. We want to avoid plastic from your room, that's why you will not find milk capsule into the room, but it is available at the bar on request. You remarks are very precious for us to improve the quality of our prestations and services. We hope to have to welcome you again, Best regards, Céline - Guest Experience Manager

Tahar the chief

トリップアドバイザーの評価 4.0/5

Darren R ファミリー - トリップアドバイザー認証口コミ

Tahar the chief made the mornings an excellent start….incredibly accommodating and friendly. A true credit to the hotel…. Very helpful Concierge who are prepared to park your car for you and get it ready for you. Front of house staff are welcoming and friendly.

Dear Darren R. Thank you very much for this fabulous review of our staff and hotel. We are very happy to have participated in the success of your stay. We look forward to welcoming you again very soon, Have a lovely day,

Mixed Experience at Best

トリップアドバイザーの評価 3.0/5

offthewalls トリップアドバイザー認証口コミ

Location for this hotel is fine--it's not in the center, but it's a short Metro ride into the city, and Metro is only about 300 meters from the hotel's front door. Aside from location, however, we had more than a few issues with this hotel. This property clearly bills itself as a resort-type location. Nothing about this property was remotely like a resort for us, however. We arrived at 1pm--a little early for checkin, so they stored our bags for us, and told us to come back at 4. We set out to enjoy Paris, and came back at 8. Our room was still not ready at 8. I reserved the room four months in advance, and was there for a conference being held onsite--so the front desk's befuddlement about my reservation was particularly frustrating. They found us a room about 30 minutes later. The room is somewhat basic but serviceable--and the king bed itself sags deeply on the side closest to the television. They really should replace the mattress. The bed has a bottom sheet and a duvet--no top sheet. Normally that isn't an issue--except when it's warm. Unfortunately, the room was uncomfortably warm. There is a very slight breeze issuing from the AC vent above the door, and there is a thermostat in the room, but the thermostat clearly did nothing, despite my efforts to turn down the temperature, and even to turn it off entirely so I could open the window. I ultimately did open the window to cool the room, although it simply added to the humidity in the room and allowed me to donate blood to the local mosquito population. Our stay was during a particularly warm period of the summer in Paris, but we still expected hotel AC to work. The bathroom door emits a piercing shriek whenever opened. Not a big deal, unless your traveling companion gets up in the middle of the night to use the bathroom and in so doing alerts the entire hotel floor of that fact. The hair conditioner bottle in the bathroom was empty when we arrived, and not refilled during the duration of our 6-night stay. We noted these issues to the front desk, but no action was taken during our stay. To their credit, when we checked out and mentioned the issues again, the manager offered to discount part of our stay. The discount was a nice gesture, but fixing the problems would have been better. To use the pool, you must make a reservation, and you are limited to a short period at the pool. Decor an ambience of the hotel is working for an edgy (maybe "fun"?) feel. See the artwork examples we've included here to illustrate the vibe. Those aren't works that we'd necessarily hang in the office or in our homes, but perhaps they appeal to some. Most guests will likely just walk past them. Again, the location of this property is good--and Bercy village is across the street, offering shopping and dining options.

との提携 TripAdvisor

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