イビスバーミンガムボーズレーサーカス 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 113 件のレビュー

イビスバーミンガムボーズレーサーカス - Image 1
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イビスバーミンガムボーズレーサーカス - Image 3
イビスバーミンガムボーズレーサーカス - Image 4
1, Bordesley Park Road, Bordesley, B10 0PD バーミンガム, イギリス

説明

ホテルのその他の情報

  • 街の中心部の観光スポットや交通の拠点に簡単にアクセスできます

  • 敷地内には電気自動車準電ステーションがあります

  • ご宿泊のお客様は敷地内の駐車場を無料でご利用いただけます

  • 隣にはバーミンガム シティ FCのスタジアムがあります

  • ペット同伴可能なホテルで、敷地内にペット用施設もございます

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ホテル所在地

イビスバーミンガムボーズレーサーカス

1, Bordesley Park Road, Bordesley
B10 0PD バーミンガム
イギリス

GPS:52.472424, -1.873596

電話番号
ファックス +44 121 506 2610

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

ibis Kitchen

Eat as and when you like in our restaurant. Grab a snack 24 hours a day, jusk ask for our menu.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  113 件のレビュー

トリップアドバイザーの評価  3.5/5  628 件のレビュー

Not disabled friendly !!

トリップアドバイザーの評価 1.0/5

Goddessofwine22 トリップアドバイザー認証口コミ

My friend is disabled and in a wheelchair. Easter Monday 2024, we had been to a music venue and decided to walk down to this hotel, as it was a good landmark to call a taxi from. My friend in the wheelchair needed the toilet, so we headed across to the front entrance. There was a gentleman at the door, who didn’t want to know, despite seeing my disabled friend in distress. We politely asked if we could use the toilet very quickly and that we would leave straight away but no. He even consulted the manager who was also working this night, and he said no. I appreciate the fact, that we were not paying guests but this is still pretty disgraceful! Shame on you!!!

Dear Goddessofwine22 Thank you for reaching out and sharing your experience. I am really sorry to hear that we were unable to accommodate your friend's restroom needs over the Easter Weekend. We understand the urgency of the situation and how frustrating it must have been. Please accept my sincerest apologies for the inconvenience caused. Our hotel is currently closed to the public and while the building is secure, only authorized contractors are permitted on-site for safety reasons , which unfortunately limits access to our facilities, including the restrooms. The hotel is certainly not in a state to welcome guests at this time, and we are working diligently to reopen with improved facilities and, most importantly, a well-trained staff dedicated to exceptional guest service. In the meantime, we are reviewing our procedures to ensure such an incident doesn't happen again. Once again, I am truly sorry for the inconvenience and distress this incident caused you. Sincerely, Hotel General Manager

Unhelpful

トリップアドバイザーの評価 1.0/5

LightPacker601983 Friends getaway - トリップアドバイザー認証口コミ

Ok i didn’t actually stay at this hotel but I’m disabled and was waiting for a taxi and desperately needed the toilet (i have an over active bladder)so asked if i could just pop in to use it, flatly refused despite me showing them my disability card said had no disabled loo (thats bad in itself but i did say i can get out chair) still completely said no. Luckily i did make it home in time but unhelpful, completely disabled unfriendly, in this day and age that shouldn’t be a thing. Personally id give this hotel a miss who needs unfriendly staff.

Dear LightPacker601983, Thank you for reaching out and sharing your experience. I am very sorry to hear about the situation you encountered at our hotel. There is absolutely no excuse for the way you were treated, especially while in need of restroom facilities. I want to sincerely apologize if the security team did not adequately explain the situation. Our hotel is currently closed to the public and while the building is secure, only authorized contractors are permitted on-site for safety reasons. Unfortunately, this includes restricted access to public restrooms. There is no excuse for not offering alternative solutions or showing basic compassion in this instance. Having a disability card should have prompted a more helpful and understanding response. We are committed to providing a welcoming and inclusive environment for all guests, and your experience falls far short of our standards. I am personally investigating this matter with the third-party security team to ensure this doesn't happen again. While I understand your frustration, I hope you will accept our sincerest apologies. The hotel is certainly not in a state to welcome guests at this time, and we are working diligently to reopen with improved facilities and, most importantly, a well-trained staff dedicated to exceptional guest service. Once again, I am truly sorry for the inconvenience and distress this incident caused you. Sincerely, Hotel General Manager

Ibis Cancelled booking - no alternative offered

トリップアドバイザーの評価 1.0/5

eevie トリップアドバイザー認証口コミ

Booked this hotel well in advance (July 2022) for Springsteen concert. It took 2 months for the hotel to inform me that the confirmed booking was cancelled. This information came after the date the hotel closed, so very poor communication. I'm really disappointed that Ibis and the Accor group were very unhelpful and refused to rebook me into alternative accommodation at the price I had booked at. Obviously 2 months later prices had increased. I booked through Booking.com who were equally unhelpful. But I expected more for Ibis.

Dear Eevie, I am so sorry to hear that your booking was cancelled and that we were unable to relocate you at the same rate, Please know that your feedback is crucial to us, so that we can make improvements to our service. Please accept my apologies for the inconvenience and I hope that you managed to find somewhere suitable in time for the concert. Best Regards

Happy Stay

トリップアドバイザーの評価 4.0/5

F9178AVkeithm トリップアドバイザー認証口コミ

Not much to fault with this hotel. Clean room, friendly staff and right where I needed to be. It's about 2km from City centre and a long walk or a taxi ride if you are not familiar with Birmingham. I went for the football, as the stadium is just up the road. If you are not a football fan check the dates as the bar area can get a little lively on match days. Really good experience all round.

Dear F9178AVkeithm, Thank you for your review. We truly value your opinion. It is very important for us that our guests' experiences are shared. In September 2022 the hotel has accepted a 12-month exclusive contract and we closed our door for the general public. We will be happy to welcome you back once the hotel is reopened. Take care and stay well, Mihaela Dihonova Hotel manager

Ibis rocks :0)

トリップアドバイザーの評価 5.0/5

thesource Couples - トリップアドバイザー認証口コミ

Stayed for one night as a stopover on the way down south. Looked for a hotel that accepted dogs (£10 charge). What an amazing hotel for the money. All of the staff were friendly, smiling and helpfull. The room was modern and clean. Car park was secure with electric gate. Mcdonalds right next door. Would definitely stop again.

Dear thesource, Thank you for your review and for choosing ibis Birmingham Bordesley. We are happy that you and your furry friend enjoyed your stay. Thank you once again for giving us a perfect rating and for recommending ibis Birmingham Bordesley to other travelers! We can't wait to host you and your favourite pet very soon. Take care and stay well, Mihaela Dihonova Hotel manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 89 件のレビュー 8.7/10 ロケーション
  • 191 件のレビュー 5.9/10 客室
  • 191 件のレビュー 9/10 サービス
  • 117 件のレビュー 4.7/10 快適さ
  • 106 件のレビュー 5.9/10 清潔さ
  • 59 件のレビュー 8.4/10 朝食
  • 52 件のレビュー 7.5/10 お値打ち度
  • 20 件のレビュー 8.2/10 雰囲気

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周辺の他の施設

バーミンガムのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。