ノボテルハミルトンタイヌイ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 4,704 件のレビュー

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説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • リバービューまたはシティビュー、Wi-Fi、ワークエリア、ケーブルTV

  • くつろいだ雰囲気のロビー、フィットネスセンター、サウナ

  • 地元の料理にモダンテイストを取り入れたフュージョン料理

  • 各種イベントにも対応可能な多目的ルーム

  • 近くには数多くのバー、カフェ、レストランが軒を連ねます

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ホテル所在地

ノボテルハミルトンタイヌイ

7 Alma Street, ニュージーランド
3204 ハミルトン
ニュージーランド

GPS:-37.785992, 175.282622

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

RESTAURANT ON ALMA

Restaurant on Alma combines the contemporary fusion of Pacific Rim & European cuisine. With an ambient riverside location, the restaurant is the perfect spot for breakfast, lunch or dinner.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  4,704 件のレビュー

トリップアドバイザーの評価  4.0/5  1,564 件のレビュー

2023エクセレンス認証

Great hotel in a great location

トリップアドバイザーの評価 5.0/5

Geoff M トリップアドバイザー認証口コミ

Stayed for 2 nights as a last minute booking that morning. The only room available was a large suite and the price wasn't too bad considering. The room was excellent with a large lounge and separate bedroom that could be closed off if you wanted. The large windows in both rooms let in loads of light. The bed was huge and very comfortable and the bathroom also large with a big bath and large walk in shower. All of the bedding and bathroom linen were of a high quality and made for a very comfortable stay. The staff at check-in were great and the breakfast had a good selection and on the whole was pretty good. The location was great for anything you might need in downtown Hamilton. Highly recommended.

Ok but by no means great

トリップアドバイザーの評価 3.0/5

T7761DBlaurenh Friends getaway - トリップアドバイザー認証口コミ

Room was clean when we arrived, we stayed for 2 nights but no house keeping either night. Parking is an issue, first night we got free parking but the second night all parking was taken and we had to park at the casino. Staff were hit and miss, one lovely lady who checked us in but other staff weren’t friendly. You could walk in and out past staff who would let acknowledge you.

Awful and Appalling Customer Service received!

トリップアドバイザーの評価 1.0/5

KJTravels17 トリップアドバイザー認証口コミ

Received the most awful customer service! Absolutely appalling for a 4.5 star hotel. Facilities and rooms were okay, the room was tidy and had all the amenities. Arrived early before 2pm to check in and paid for valet parking and receptionist that checked us in was welcoming and assisted us with no concerns apart from no mention or discussion re the terms and conditions of valet parking. Half an hour after check in we left to grab some food my car was still in the main parking when we arrived back at around 4pm. We had dinner reservations and requested for the car to be brought up at around 6:20pm, when jumping into the car to leave for dinner, IT WOULD NOT START! Prior to this we had driven from Auckland all the way down with a couple of stops along the way and had no problems with the car. We then told this to the staff out front to which she said that the valet driver had an issue with the car and said she would get the duty manager. After explaining what was going on to Warren (Duty Manager), he did not know what to do or say to us. After asking for help he only then offered to check the camera footage to see if they were at fault for this but was unable to find the footage of the car entering the valet parking area! No time stamp on our valet ticket at all or for their own record which is very unhelpful for situations like this, the only footage found was the valet driver bringing the car up at a poor angle. NO further resolution or compensation offered as we told him we missed our dinner reservation with family and he said he could call a taxi and told us to pay for it! He then asked if we wanted to call AA but at our own expense, we asked him to at least call AA - he then told us AA would be arriving in an hour. We then explained to Warren again that Anne out front said the valet driver - Dean was having an issue with the car, we asked why this was not communicated to us, to management or noted down on the valet card about the car having issues. During our discussion with Warren, Pare the other receptionist at the time spoke for him in a rude manner, she also did not offer any resolution but only pointing the finger back at us saying it’s our car and told the team not to touch it! We expressed the displeasure that we paid for a service and got back a problem with no compensation or solution offered. Once the conversation pointed back to Warren, Pare then left the front desk and went to speak to the valet driver who drove my car without us going to speak with him all together first. After the valet driver had finished moving another guest’s car he then finally came up to us and told us that he had no issue with the car. At this point we were very confused as one staff member said otherwise. I then asked to speak to both the staff members. When clarifying what had been said to us the valet driver looked confused and the staff member who said he had an issue clearly was trying not to say something to avoid putting any liability towards them! We then expressed to Warren that the situation was stressing us out as we needed to drive back to Auckland the next day and he replied back with “you are stressing me out”. HOW RUDE and UNPROFESSIONAL coming from a duty manager to tell YOUR CUSTOMERS that they are stressing you out. We did not pay $250+ in this economy to stress you out. In my years of working in customer service/hospitality I would not dare to say to my customers that they are stressing me out! That is not how you communicate or treat your customers how embarrassing for the company you work for! This whole situation was handled poorly and could have been avoided from the start if the manager and staff members acknowledged the issue with the car when it occurred and had it noted down on the valet ticket, offered solutions. If you decide to book this hotel our advice is to take extra care and get anything and everything explained to you verbally and in writing as they only point the blame back on their own guests which clearly shows on the other reviews on google and with no resolution or compensation mentioned or given. A refund for the valet parking would atleast have been something substantial to us however we received 0 compensation and this has put us off staying at this hotel again or recommending it to friends/family.

Rude and aggressive staff, please take care

トリップアドバイザーの評価 1.0/5

Simon R トリップアドバイザー認証口コミ

We reserved three rooms for our family. Arriving after a long drive we asked at check in where to park. We were informed that parking was available at the side of the hotel in the private marked bays. We parked in one of the bays marked with “Reserved for Novotel”, walking back to reception where we were attacked by a chap in a hi viz, telling us we were “ parked illegally” . We explained that we simply parked where we were instructed to, and in the bay marked for Novotel. The response was that the bay was marked “Novotel Hotel “ and not Novotel and was actually reserved for “more important guests”. The chap continued to be aggressive and inappropriate, threatening us with legal action. We were amazed and wonder how this hotel will survive a competitive environment. While a manager did intervene we did not receive an apology.

Ok Stay

トリップアドバイザーの評価 3.0/5

sues443 Couples - トリップアドバイザー認証口コミ

Easy check in & lovely friendly staff. Room had food under the chair from previous guests & power points on 1 side of the bed didn’t work. Fridge not very cold & terrible dining experience in the Restaurant. Disappointing for Novotel as ruined our Xmas Day evening meal. Breakfast was good but probably wouldn’t stay again

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,187 件のレビュー 7.5/10 ロケーション
  • 1,994 件のレビュー 8.1/10 客室
  • 2,202 件のレビュー 8.7/10 サービス
  • 28 件のレビュー 6.3/10 インターネット
  • 766 件のレビュー 7.5/10 清潔さ
  • 641 件のレビュー 7.2/10 料理
  • 455 件のレビュー 8.3/10 朝食

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周辺の他の施設

イビスハミルトンタイヌイ 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 (1654 件のレビュー)

At 42 m

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