Mercure San Sebastián Monte Igueldo 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 1,211 件のレビュー

Mercure San Sebastián Monte Igueldo - Image 1
Mercure San Sebastián Monte Igueldo - Image 2
Mercure San Sebastián Monte Igueldo - Image 3
Mercure San Sebastián Monte Igueldo - Image 4
Paseo del Faro 134, HSS00345, 20008 SAN SEBASTIAN, Spain

説明

ホテルのその他の情報

  • Hotel certified ALLSAFE by SGS

  • 2 minutes from the city by cable car

  • The pool is open from July 1, 2022 until the end of September 2022

  • RESTAURANT EL TORREON - get to know authentic Basque cuisine

  • Free parking

当ホテルの客室

ホテル所在地

Mercure San Sebastián Monte Igueldo

Paseo del Faro 134, HSS00345
20008 SAN SEBASTIAN
Spain

GPS:43.321766, -2.009642

電話番号
ファックス +34 943 21 50 28

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  1,211 件のレビュー

トリップアドバイザーの評価  3.5/5  582 件のレビュー

Disappointed

トリップアドバイザーの評価 1.0/5

John S トリップアドバイザー認証口コミ

Fantastic location but that’s all that is good. Left the bar after sending a meal back twice as it was cold (very). Did not bother to eat. Hot breakfast self service from a cold slab, didn’t work! Regular Mercure customer, this is not up to their normal standards. We are looking for another hotel to spend the rest of our trip. Have to say I have never given a review like this before.

Great Hotel away from the noise of the city

トリップアドバイザーの評価 4.0/5

chiefhewho Couples - トリップアドバイザー認証口コミ

Beautiful location in historic building. The views are amazing, the room was clean and comfortable. Staff were great with helping meet any need we had. My only complaint was the restaurant was a bit pricey for what you received but but hey you have to pay for the convenience

Dear Guest, Thank you for taking the time to write this review. We're thrilled to hear that the stunning views and the comfort and cleanliness of your room contributed to a memorable stay. It's also heartening to know that our staff's attentive service met your needs effectively. Regarding your dining experience, we aim to provide exceptional value with our gastronomic offerings, complemented by our unique location, and we're committed to maintaining a balance between price and quality. Thank you again; we hope that you will return. Best wishes, Hotel Monte Igueldo

Crooks & thieves

トリップアドバイザーの評価 1.0/5

12345Trigger Couples - トリップアドバイザー認証口コミ

Booked this hotel then they cancelled my booking then lied about being paid kept my money but i am sure they will respond with the usual spiel about contact us and we can resolve this.Utter rubbish when they dont do nothing avoid better hotels available.

Ridiculous Staff

トリップアドバイザーの評価 1.0/5

Mark K トリップアドバイザー認証口コミ

Great Hotel. Staff absolutely terrible. Fraudulent charges so be sure to double check your invoices for false charges. Never seen such lazy incompetent staff in a Mercure Hotel. If you want service do not bother here.

Dear Guest, Thank you for taking the time to provide this feedback. It is concerning to hear about your experience with our team and any extra charges on your invoice. We invite you to contact us directly with your booking details in order for us to investigate further. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Hotel Monte Igueldo

classy hotel with superb views

トリップアドバイザーの評価 4.0/5

peter v Couples - トリップアドバイザー認証口コミ

Very classy hotel, with a magnificent view on the sea and the city. Good food in the restaurant as well. But a few minusses. There is not enough staff at check in ( long waiting times ) and i don't understand why there are no down blankets available ( which are more hygienic ). Free parking but a 10 minute drive from the city

Dear Peter, We would like to thank you for this review about your experience in our hotel. We are delighted to hear that you enjoyed the magnificent view of the sea and the city, as well as the good food in our restaurant. We take pride in providing our guests with a unique location and a renowned gastronomic experience. We apologize for the inconvenience you faced during check-in and appreciate your feedback regarding the waiting times. We are continuously working to improve our services and will take your comments into consideration. As for the down blankets, we provide a range of amenities to ensure the comfort of our guests, and we will consider your suggestion for future improvements. We are glad that you appreciated the free parking, even though our hotel is a short drive from the city. It would be a pleasure to welcome you back. Kind regards, Hotel Monte Igueldo

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 614 件のレビュー 8/10 ロケーション
  • 1,355 件のレビュー 7.4/10 客室
  • 887 件のレビュー 5.7/10 サービス
  • 58 件のレビュー 2.6/10 インターネット
  • 390 件のレビュー 5.1/10 料理
  • 362 件のレビュー 6.9/10 朝食
  • 360 件のレビュー 4.9/10 快適さ
  • 244 件のレビュー 3.7/10 お値打ち度

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。