Novotel Swan Valley Vines Resort 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 197 件のレビュー

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Novotel Swan Valley Vines Resort - Image 1
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Novotel Swan Valley Vines Resort - Image 4
Verdelho Drive, Not applicable, Not applicable, 6069 THE VINES, Australia

説明

ホテルのその他の情報

  • Airy contemporary rooms & WIFI available (Not applicable in all Room types)

  • 18-hole golf courses

  • Squash courts, fitness centre, yoga and pilate sessions

  • Lavish breakfast buffet, à la carte dining in Muscat's Restaurant

  • Ideal wedding venues with natural light including outdoor pavilion.

当ホテルの客室

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ホテル所在地

Novotel Swan Valley Vines Resort

Verdelho Drive, Not applicable, Not applicable
6069 THE VINES
Australia

GPS:-31.766073, 116.00593

電話番号
ファックス +61 8 9297 3333

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  197 件のレビュー

トリップアドバイザーの評価  3.5/5  1,180 件のレビュー

Worst experience ever

トリップアドバイザーの評価 1.0/5

xu N Couples - トリップアドバイザー認証口コミ

We stayed here for a special occasion - my partner and I, flying in from Melbourne. We work so hard and times are tough so it is not very affordable to take too many holidays. I booked a staff rate being an Accor staff member in Australia at the time The rooms were lovely and well appointed looking over the kangaroos and mini vineyar. The food at the restaurant was outstanding as was the service . We were told to produce our Bienvenue card at checkout for 15% of food and beverage The next day we checked out. The duty manager/ assistant manager rudely refused to offer the 15% staff discount of food because the card was not presented the the restaurant itself. I explained to him that the restaurant said to produce it at checkout. The duty manager said "well you're a staff member right, you should know, no staff card - no discount- fair deal" lol lol lol. I was disgusted and gobsmacked with his reply and attitude, to the extent that the receptionists overheard and their jaw dropped. I didnt take on the matter further because i did not want to ruin our special getaway I was an assistant manager myself and in NO WAY EVER would i speak to a customer like that even if they were a staff member . He said he could put in the discount but i knew he could through Opera lol. What an absolute joke . I ended up telling my whole team back at work and they were also shocked . 😳

Limited care for the customer

トリップアドバイザーの評価 3.0/5

Mark E トリップアドバイザー認証口コミ

Stayed in one of the villas; extremely tired accommodation for the price. Accidently left a mobile phone charger there-cheaper buy a new one than buy and post a pre-paid self addressed small parcel box to the Vines for them to send it back to us. (We are within the Greater Perh area, it would have simply been nice for them post it to us themselves, from the significant profit they operate at). All in for the money, limited care for the customer.

excellent

トリップアドバイザーの評価 5.0/5

Andrew R トリップアドバイザー認証口コミ

fantastic room large and well presented with all you could need. excelent location with the added bonus of Kangeroos and lots of beautiful birds. meals of a good quality and reasonably priced. all staff welcoming and friendly overall a great experience.

Overall; great value, comfortable and worth a stay.

トリップアドバイザーの評価 3.0/5

MrP78_11 トリップアドバイザー認証口コミ

I rang the Vines directly and received a great deal- $480 for 2 nights with a bottle of wine, mini golf for 3 and $50 food and beverage voucher. Rooms- Booked the Resort Room with 2 queen beds. Simple but well appointed. Nice balcony and good bathroom. - The room needed another vacuum as there was debris left from previous guests Facilities - great pool for families with plenty of room despite being packed during 41 degree days - Lovely resort grounds with the hotel having a style similar to some hotels in Asia - Cafes were fine for quick snacks, Vines Cafe was only option for dinner and food was overpriced and poor quality - For peak season, it would have been nice for the breakfast buffet to be open later than 9:30 and for the pool bar to not close at 5. Service - lots of young staff who would benefit from more training as they weren't overly knowledgeable or warm. Overall; great value, comfortable and worth a stay.

Incredibly compassionate service makes me rate this resort full stars

トリップアドバイザーの評価 5.0/5

cathykhmer Friends getaway - トリップアドバイザー認証口コミ

I was stranded in Perth due to flight cancellations and was provided with a great accommodation option by an incredibly compassionate staff member. The room I shared with my friends was extremely spacious, well-appointed and immaculately clean, with a huge bathroom and plenty of storage areas. The cafe serves a good range of foods with vegetarian needs well catered for in terms of the veggie burger, the butter bean bruschetta (excellent) and the fried battered cauliflower , with a couple of other options too. At dusk there’s kangaroos outside the wooden villas that are up on stilts in the vineyards and there was a kookaburra on our wooden railing as we came back to the room at night. Thanks Vines!

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 166 件のレビュー 8.5/10 ロケーション
  • 483 件のレビュー 7.4/10 客室
  • 301 件のレビュー 6.8/10 サービス
  • 233 件のレビュー 7.4/10 設備
  • 197 件のレビュー 6.1/10 清潔さ
  • 188 件のレビュー 4.7/10 料理
  • 100 件のレビュー 7.4/10 プール
  • 94 件のレビュー 7.1/10 朝食

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The Vinesのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。