ノボテルルクセンブルクキルヒベルク 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 2,789 件のレビュー

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説明

ホテルのその他の情報

  • 無料のWi-Fi、人間工学に基づいたワークスペース、液晶TV

  • モダンで気軽な雰囲気のダイニング、テラス2面

  • 多目的イベントスペース10室

  • ルクセンブルク市の中心部から徒歩20分、トラムで10分

当ホテルの客室

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ホテル所在地

ノボテルルクセンブルクキルヒベルク

6 rue Fort Niedergrünewald, Quartier Européen Nord, Plateau de Kirchberg
L-2226 ルクセンブルク
ルクセンブルク

GPS:49.620998, 6.146072

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  2,789 件のレビュー

トリップアドバイザーの評価  4.0/5  1,304 件のレビュー

2023エクセレンス認証

the newly painted room with big smell release to guest

トリップアドバイザーの評価 1.0/5

bmhlwang1 トリップアドバイザー認証口コミ

Our whole family (3 adults and one child) have booked your 14 days’ tour group departing at Paris on 14 oct 2023. The hotel in Luxembourg at the first day is Novotel luxembourg Kirchbreg. It has newly painted and has great smells in the arranged room for me. I have brought a 3 years old child, thus I asked the tour guider to exchange an hotel room without big smell. The tour manager told me the front desk told him the hotel is full, we should stay in the arranged room or else we will sleep in the lobby. Except that the tour manager had done nothing but showed a very bad attitude toward our whole family, this has been recorded. However, the second day after I checked again with the hotel manager, they confirmed the newly painting and confirmed there are 19 rooms available that night. So obviously, the tour manager and the front desk have cheated us. They saw we brought a child and senior, they try to avoid the bother but forced us to stay in the arranged room with big smells. I don't know why the newly painted room with big smell can release to guest? is it illegal? I asked them to provide the safety report about the room with big smells. They don't provide. It's a very unhappy experience. I have never never never choose or recommend any people to live in this hotel, which may has dangerous to your heath, the most important thing is, they know they have such problem but not try to help to resolve.

Dear Guest, Thank you for taking the time to share your feedback. I’m truly sorry to hear about the issues you encountered with the room's smell and the challenges you faced with room allocation. It's also concerning to learn about the miscommunication regarding room availability and apologise fro the misunderstanding with the Tour Operator. I want to assure you that our General Manager is actively addressing the situation and has already contacted you to discuss and resolve the matter. I also acknowledge the importance of a comfortable and safe environment, especially when travelling with young children and seniors. Please rest assured that I am looking into the matter to ensure that our guest service and room assignment processes are as seamless and accommodating as possible. Your comfort and satisfaction are of the utmost importance to us. I hope you will return for an improved experience in the future. Kind regards, Marine Petitprez Customer Relationship Manager Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Noisy stay this time

トリップアドバイザーの評価 2.0/5

Eward V トリップアドバイザー認証口コミ

Nice hotel and very good front desk. Had a fantastic stay before. This time it was not so good as that they started reconstruction in the room next door at 7am. I complained to reception who were very friendly and they said to ask the workers to stop. They however continued, but at a lower paste. Impossible to fall back asleep. At 8 they continued full speed. We pay 269 Euro per night and if construction is planned it should be either not disturb the guest or the adjacent rooms should not be rented out.

Dear Guest, Thank you for taking the time to share your feedback. We are glad to hear that you find our hotel nice and appreciate our friendly front desk staff. However, we apologize for the inconvenience caused by the construction noise during your stay. We understand how important a peaceful environment is for our guests, and we are currently working on a room renovation project to enhance our guest experience. The construction work shouldn't start so early, and we apologize that this was not the case during your stay. We hope that you will allow us the opportunity to welcome you back in future for a much more enjoyable stay. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

快適

お客さまの声 5.0/5

坂. ビジネス - 確認済みレビュー すべて

快適にすごせました

Dear Guest, Regrettably, I am not able to reply in your language but would like to respond to you and am therefore answering your review in English. Please accept my apologies for any inconvenience. We are delighted to hear that you had a comfortable stay at our hotel. Your satisfaction is important to us, and we appreciate your positive feedback. We hope to welcome you back in the future. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Beware of Construction Work. (Otherwise a good hotel)

トリップアドバイザーの評価 2.0/5

Ruby B トリップアドバイザー認証口コミ

Generally, a good hotel. Friendly staff, spacious room and reasonably priced. Location wise it's in the financial district, therefore about 10 minutes tram from the city centre, away from city hustle & bustle. However, during my stay, there was construction work being carried out at the hotel - we were never informed in advance. I was advised on check in that works wouldn't commence before 9am, but it was started at 7am. It genuinely felt & sounded like workers were about to come through the ceiling! I did call reception, but works continued. Not the place to stay if you want to use a hotel for it's intended purpose - a place to sleep!

Dear Guest, I would like to thank you for taking the time to share your opinion with us regarding your stay at Novotel Luxembourg Kirchberg. I am glad to hear that you found our team friendly, the room spacious, and the pricing reasonable. Our location in the financial district provides a calm environment away from the city centre, while still being easily accessible by tram. I apologize however for any inconvenience you faced during your stay and appreciate your feedback. Rest assured that we are working diligently to complete the renovations as soon as possible to enhance our guest experience. I hope that you will consider staying with us again in the future so that you will have the opportunity to enjoy the results of these improvements. I hope to welcome you back for a more enjoyable stay in the future. Sincerely,

Great stay

トリップアドバイザーの評価 5.0/5

lauraj852016 トリップアドバイザー認証口コミ

We had a great overnight stay at the hotel. There was plenty of parking spaces at the front of the hotel when we arrived early afternoon. Check in was quick and the staff member on reception was really friendly. He provided us with a map and highlighted some of the main sites to see during our 24 hours in the area. The tram stop was less than 5 minutes from the hotel and provided fast, easy and free transport to the centre of the city. We had a family room for four of us. A large bed and a sofa bed that accomodated two of us. The sofa bed wasn't the comfortiest I've stayed on but was fine for the one night we were there. The room was clean and provided everything that we needed. We ate at the hotel for both evening meal and breakfast. The quality of the food was really impressive with great choice. The hotel has a room for children with a television, football table and crafts. On the Saturday morning they also has a balloon artist which all the children were fascinated with. We found all staff to be really friendly and wouldn't hesitate to recommend the hotel.

Dear Laura, Thank you for taking the time to share your experience at our hotel. I am thrilled to hear that you found our staff friendly and helpful, and that our location was convenient for your visit to the city. It's also a pleasure to read that your kids appreciated our animation. It's great to know that you enjoyed your dining experience and appreciated the variety of choices available. I apologize if the sofa bed was not as comfortable as you expected. I will take your feedback into consideration as we continue to improve our guest experience. I hope that this did not detract too much from your overall stay. Thank you for recommended our establishment. I look forward to welcoming you and your family back in the future. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

との提携 TripAdvisor

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