ソフィテルメルボルンオンコリンズ 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 7,577 件のレビュー

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説明

ホテルのその他の情報

  • ALLSAFE 認定 - AXA 遠隔医療相談(無料)がご利用可能ですのでご安心ください

  • メルボルンで最も高い場所からの景色を一望できます。ヤラ川とポートフィリップ湾が見どころ。

  • 暖炉付きクラブラウンジは高い場所にあるためトレジュアリーガーデンズを一望でき、上質の料理とワインをご堪能いただけます。

  • No35 レストランでは、地上 150m の空間で洗練されたお食事をお楽しみいただけます。

  • Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

当ホテルの客室

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ホテル所在地

ソフィテルメルボルンオンコリンズ

25 Collins Street, オーストラリア
3000 メルボルン
オーストラリア

GPS:-37.813504, 144.973355

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  7,577 件のレビュー

トリップアドバイザーの評価  4.5/5  6,391 件のレビュー

2023エクセレンス認証

Exceptional service

トリップアドバイザーの評価 5.0/5

791jayaramj Couples - トリップアドバイザー認証口コミ

An excellent place to stay in Melbourne. Outstanding team, lot of choices to dine in and recommendable. Room view were amazing, staffs are very attentive and welcoming especially the reception. I loved everything about the hotel and suggest to grab your deal.

Thank you for telling us about your experience at the Sofitel Melbourne on Collins. It is wonderful to know that we met your expectations across many levels. I will ensure your kind words are shared with everyone. We look forward to seeing you again on your future visits to Melbourne.

Outstanding

トリップアドバイザーの評価 5.0/5

fiona150462 Couples - トリップアドバイザー認証口コミ

Fantastic place to stay in Melbourne.. top notch.. food unbelievably good. Tim, new employee, in Atrium is doing a wonderful job. Very impressed 👌🏽10/10. The Restaurant 35… food excellent. Outstanding. And the Club Sofitel very good too. We will always stay at Sofitel now

Thank you for leaving such a fantastic review! I am particularly pleased to read that you highlighted Tim from Atrium Bar. He will be really chuffed to have received the recognition. I hope to see you again here at the Sofitel Melbourne On Collins.

Nice hotel but certainly overpriced.

トリップアドバイザーの評価 3.0/5

akumar1989 ファミリー - トリップアドバイザー認証口コミ

The hotel and staff were lovely and I was fortunate enough to get it on a special deal. But the lack of pool, a slightly out of the way location and lack luster public spaces would make me think twice before paying full price. For some comparison, it is currently possible to book the nearby Hyatt for the same price, but unlike the Sofitel, the Hyatt includes an indoor pool and a lobby that will make your jaw drop. All that isn't to say that this isn't a great place to spend some time in Melbourne, but the pricing needs to be re-calibrated.

Thank you for your review on Trip Advisor. Your constructive comments are appreciated and well taken. We sincerely apologize that these issues kept you from having a flawless visit and we do hope to have you back in the not too distant future.

Nickel and Dimed

トリップアドバイザーの評価 2.0/5

janimmo トリップアドバイザー認証口コミ

Groundhog Day lured me south and I booked into my usual luxury, very expensive city bolthole. How times have changed! This formerly gorgeous hotel has deteriorated into a MONEY GRUBBING, parsimonious, worn out, antiquated shell of its former glorious self. The technology remains in the ‘90s, with one charging point per room and none in the public areas of the hotel, I-Pad, iPhone and I-watch cannot be charged simultaneously. Well past time to update the antiquated technology. At almost $800 per room per night, you’d expect some biscuits with your Nespresso coffee, but NO, $6 for a KitKat. Ditto, feel like a wine? $90 per bottle for a local Chardonnay. No thanks, $10 delivery charge for a megre breakfast ($40) delivered to your room and tray left outside uncleaned room until 2pm next day. No need for a slip under the door to tell me my room remains uncleaned, I certainly knew that. Unable to clamber into the old fashioned shower over the bathtub, because I’m old and frail, I caught the lift and used the gym Change Room shower, how inconvenient. (Remember $780 per night). Swipe card for the lift continually failed and was extremely frustrating. Naturally, there’s an upside. Lovely, helpful, sympathetic staff, beautiful, comfortable bed, glorious views, but that’s about it. Never again, after my first visit in 1986, I’ll never again darken their doorways.

Thank you for your review. We're really sorry to hear that your stay fell short of expectations and would like to assure you this is not up to our usual standards at all. We take constructive feedback seriously and will address the issues you have raised. On behalf of Sofitel Melbourne On Collins, we thank you for your business and we hope you will give us another chance and stay again.

Excellent View

トリップアドバイザーの評価 5.0/5

M8596MYmariad Couples - トリップアドバイザー認証口コミ

Hotel is centrally located and the staff are amazing. Breakfast and dinners are great. Comfortable rooms and excellent service. The Club service and the staff are warm and welcoming all the time. Would totally recommend the stay.

Thank you so much for taking the time to share such positive feedback. Service is the heart at everything we do, and I am delighted to know that you have enjoyed your stay. On behalf of the entire team, I sincerely hope to have the opportunity to welcome you back to Sofitel Melbourne On Collins.

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 738 件のレビュー 8.2/10 雰囲気
  • 713 件のレビュー 7.9/10 設備
  • 534 件のレビュー 8/10 清潔さ

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