ソフィテルメルボルンオンコリンズ 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 7,781 件のレビュー

ベストレートをお約束
ソフィテルメルボルンオンコリンズ - Image 1
ソフィテルメルボルンオンコリンズ - Image 2
ソフィテルメルボルンオンコリンズ - Image 3
ソフィテルメルボルンオンコリンズ - Image 4
25 Collins Street, オーストラリア, 3000 メルボルン, オーストラリア

説明

ホテルのその他の情報

  • ALLSAFE 認定 - AXA 遠隔医療相談（無料）がご利用可能ですのでご安心ください

  • メルボルンで最も高い場所からの景色を一望できます。ヤラ川とポートフィリップ湾が見どころ。

  • 暖炉付きクラブラウンジは高い場所にあるためトレジュアリーガーデンズを一望でき、上質の料理とワインをご堪能いただけます。

  • No35 レストランでは、地上 150m の空間で洗練されたお食事をお楽しみいただけます。

  • Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

当ホテルの客室

Take advantage of our Flight + Hotel offers

Discover
Discover

ホテル所在地

ソフィテルメルボルンオンコリンズ

25 Collins Street, オーストラリア
3000 メルボルン
オーストラリア

GPS:-37.813504, 144.973355

電話番号
ファックス +61 3 9650 4261

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  7,781 件のレビュー

トリップアドバイザーの評価  4.5/5  6,394 件のレビュー

2024エクセレンス認証

Beware of Double Charging for Accommodation

トリップアドバイザーの評価 1.0/5

Jenny S トリップアドバイザー認証口コミ

As this is the second time this has happened to me I feel compelled to write this review. My husband and I spent this past weekend 27/4 & 28/4 at the hotel through a Luxury Escapes experience. We had a Prestige Suite with Club Benefits. It was a pleasant experience, however, the hot canapes were rather underwhelming. The payment was made through LE and this was confirmed by the person at reception at checkout 'You are all good to go, this was paid through LE' he said. Imagine my surprise when I discovered a large amount was sitting in my 'pending' account on my bank statement, not the $100 for incidentals which was originally told to us. I immediately queried this last night and was told someone would call me back - no one did. I emailed the Club Sofitel team, no response. I called the desk this morning and was offhandedly told that the account would be credited but it would take a few days for the bank to clear the amount despite the fact that this was affecting our credit limit. No explanation was given and this really irritated me because the same thing happened last year when 3 rooms were paid for prior to checking in and the exact same thing happened with amounts being withheld for accommodation expenses despite it being paid for already. It took a while (days) for the accounts department at the hotel to sort this debacle out!! I would suggest people be very mindful of this, if you don't check your account you could be paying double. It has left a very bad taste for sure, doubt whether Sofitel Melbourne will be seeing us again anytime soon......

Dear Jenny, I want to express my gratitude for taking the time to share your review on Trip Advisor. Your feedback is invaluable to us, and I regret to learn of your disappointment with your recent experience. I was appreciative of your comments a lapse in service delivery on our behalf. I apologise that this occurred and have spoken at length with our team regarding this matter. Once again, please accept our sincerest apologies for any inconvenience you may have encountered. We truly value your patronage and hope to have the opportunity to welcome you back in the future.

Checked out early because nope

トリップアドバイザーの評価 2.0/5

ChristineDiscovers Solo travel - トリップアドバイザー認証口コミ

The hotel is located in a nice part of town with great views and courteous staff, however, I checked out early because: 1. As soon as I entered my room, I noticed a slightly sour musty smell which I later discovered was coming from the pillows, like they needed to be washed badly or thrown out. I asked for them to be changed, which they did, but by then I’d become skeptical about the overall cleanliness of the room. 2. I read that they refurbished the rooms in 2022–where? Couldn’t tell, especially the bathroom which was in poor shape. See photos. 3. Robes have seen better days. Same can be said for towels. No extra blanket in the room. 4. Rooms are not well soundproofed. Even though I was on L45, I could still hear the hum of traffic noise, voices from next room, and entertainment from downstairs. 5. The furnishings in the lobby and public lounge look tired. Also note that there is no pool, sauna or spa here (in case you’re looking for that information), although you can request an in-room massage. I left early mainly because I couldn’t trust the bedding, and the noise infiltrating the room. Overall, Sofitel in Melbourne seems to be well below the standard of the Sydney, Darling Harbour one which I stayed at last year and enjoyed. I thought that the standards would at least match since it’s the same group. Do not recommend.

Ideal Melbourne hotel

トリップアドバイザーの評価 5.0/5

FreshPrince-AU トリップアドバイザー認証口コミ

Fantastic hotel. Stayed 4 nights. Our room was on the 40th floor. Hotel is in a terrific location on Collins St. Easy walking to many cafes, restaurants and bars. Room was spacious and well appointed. Great bed and pillows. Used the gym on 36th floor every day during our stay. Definitely among the best equipped hotel gyms I've experienced. What stunning views! Enjoyed wine, cocktails and snacks at the Atrium. Will definitely return.

Dear FreshPrince, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read your comments. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Once again, thank you for your kind words and we look forward to seeing you again.

Luxury Hotel falls short on Dining and Room Service

トリップアドバイザーの評価 2.0/5

Greg O トリップアドバイザー認証口コミ

As a frequent customer of Sofitel (Sydney and Wellington I am bitterly disappointed in our stay so far over Easter break 2024 at the Sofitel Melbourne on Collins! Whist there is no doubt the hotel is well situated geographically in the CBD and rooms nicely appointed, I was shocked at the lack of service to our room and the big one being the famous "35" fine dining Restaurant (the only one in the Hotel) is totally closed from the 29 Feb - 1st April (not even the evenings on the weekend) during our stay. If the hotel wants to operate like this then they should clearly advertise they are totally closed for main dining during public holidays including weekends so guests no what to expect at time of booking or before arrival. I just doubled checked the restaurant situation with the reception staff (Fri). This is a disgrace and how does this hotel have a 5-star rating when it closes their only restaurant to guests on the weekend! There was even no notice on the room service system, web site or a courtesy letter. Worst still when we attempted to experience their famous petite Haute Croissanterie for breakfast it too was closed for all 4 days of our staying forcing us to go outside the hotel this morning for breakfast. We came to Melbourne to spend time with family and made plans for then to enjoy some of the nice food the Sofitel offers ...this will not happen now.. so why would I ever stay here again? Take the room service or lack of today. We came back expecting the food tray cleared but they left the rotting scraps on the plate. Also on check in yesterday there was virtually no bathroom disposables present. The Sofitel Melbourne on Collins in my opinion stands out as a poor example of this hotel chain compared to my recent stays this year (Feb and early March) at the Sydney and Wellington hotels. I will never forget this hotel had no restaurant open for our stay or could bother to clean our room properly. There are so many good alternatives in the Melbourne CBD so we will not stay here ever again.

好立地、快適な滞在、親切なスタッフ

お客さまの声 5.0/5

匿名 一人 - 確認済みレビュー すべて

チェックインを早い時間でさせてくれて助かりました。 朝食場所や部屋からのの眺めがよかった。

Marie T. 様 この度は、Sofitel Melbourne on Collins でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,117 件のレビュー 9.7/10 ロケーション
  • 2,880 件のレビュー 8.6/10 客室
  • 3,501 件のレビュー 9.2/10 サービス
  • 15 件のレビュー 7.3/10 インターネット
  • 810 件のレビュー 7.6/10 快適さ
  • 739 件のレビュー 7.2/10 料理
  • 722 件のレビュー 8/10 設備
  • 539 件のレビュー 7.9/10 清潔さ

Powered by Trustyou

周辺の他の施設

メルボルンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。