ノボテルロトルアレイクサイド 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.9/5 3,516 件のレビュー

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ノボテルロトルアレイクサイド - Image 1
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Lake End, Tutanekai Street, ニュージーランド, 3010 ロトルア, ニュージーランド

説明

ホテルのその他の情報

  • バーやレストランが並ぶ「イートストリート」から徒歩圏内

  • 屋内プール、フィットネスセンター、サウナ、バスタブ

  • 地熱によるミネラル温水プールの利用無料

  • 明るいレストラン、温かいメニューの朝食ビュッフェ

  • レイクビューテラスを備えたバー「クラークス」

当ホテルの客室

客室

シティビュー、キングサイズのベッド1台、バリアフリーのバスルーム

非契約写真

  • 2人
  • 28 m² / 301 sq ft
  • 寝具 1 x キングサイズベッド
  • ビュー: 街側
  • バリアフリールーム

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ホテル所在地

ノボテルロトルアレイクサイド

Lake End, Tutanekai Street, ニュージーランド
3010 ロトルア
ニュージーランド

GPS:-38.132935, 176.25143

電話番号
ファックス +64 7 347 1888

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.9/5  3,516 件のレビュー

トリップアドバイザーの評価  4.0/5  3,268 件のレビュー

Do not stay here, it is run-down and dirty

トリップアドバイザーの評価 1.0/5

Global15222406962 ファミリー - トリップアドバイザー認証口コミ

We wrote this review in July 2021 on the Accor website however it got removed, as they only display the most recent 20 reviews, which is weird. However I feel that everyone should be warned not to stay here. Our stay at Novotel Rotorua Lakeside was disappointing, marred by maintenance and cleanliness issues. We always stay here when visiting Rotorua, as the past stays have been great and the location is amazing - right next to Eat Street. We arrived at the hotel on a rainy day where we were shocked to see water buckets across the lobby due to several leaks from the roof. We appreciated the upgrade from a City View Twin Room to a Lakeview Twin Room (Room 525). We anticipated that this stay would be as great as the previous three stays, however this time was a total disaster. Only two out of three lifts were working and during this stay, both lifts’ controllers are not linked together (eg when the up button is pressed, only one lift responds, as the controls are not linked to the other lift. Sometimes the lift will stop at every floor, even when nobody is around. The lifts were working perfectly during the previous stays. Overall the room was not clean and dated, especially because the carpets were stained (penetrated dirt), worn out and housekeeping didn’t thoroughly vacuum the carpet edges. The carpets definitely need to be washed regularly and be replaced. The bathroom floor was sticky as well. The room was not well-litted even when all the lights were turned on (there were no ceiling lights in the room, only two bedside lights and a reading light on the desk and two lights in the room entrance). The bathroom extractor fan didn't work so the bathroom mirror was full of condensation after a shower and the bathroom was full of steam, which was annoying. However the room had a great view of Lake Rotorua, but the negatives of the room outweighed the positive. The Gym was renovated and it had a good amount of machines so that was a positive. The saunas in the swimming pool area were removed, which was really disappointing. The restaurant experience was dissatisfactory as since our last stay back in 2018 due to the lack of choices in the breakfast buffet and the restaurant staff overcharged us for the dinner buffet but after discussion with the reception staff, they refunded the overcharged amount. The prawn skewers and seafood served at the dinner buffet were really delicious which is another positive. When we checked out, another guest complained about their shower to the reception staff, which shows that maintenance is really poor at this hotel. Overall, our stay this time was not pleasant. The past three stays were amazing (during our first stay in 2015, they even upgraded us to Executive Suite 541 which was amazing and unforgettable in terms of the suite and service) I am surprised that despite there are many negative reviews, no renovations/improvements have been made. We are long time guests of the Novotel Auckland Ellerslie, we have stayed there nine times and all the stays have been amazing. No major issues, unlike this hotel, the hotel is clean, rooms are modern and well maintained. Staff are friendly and restaurant is great. When we last stayed there in 2023, they still retain their high standards. It is shocking that the quality among Novotel Hotels are inconsistent. Stay at the Novotel Auckland Ellerslie if you are visiting Auckland. So until the hotel has gone through a major renovation, we won’t stay here again. Value - 1/5 Rooms - 1/5 Cleanliness - 1/5 Service - 3/5 Food - 3.5/5 Location - 5/5

A Mixed Experience at Novotel Lake-side Rotorua

トリップアドバイザーの評価 3.0/5

samanthac138 ファミリー - トリップアドバイザー認証口コミ

Rating: 3/5 My recent stay at Novotel Lake-side Rotorua was a bit of a mixed bag. While I found the staff and manager on duty to be incredibly friendly and attentive, there were some notable areas that could use improvement. Firstly, I have to commend the staff for their warm and accommodating service. From check-in to check-out, they made me feel welcomed and attended to my needs promptly. Especially Gruinder, the manager on duty, i would like to him thumbs ups for his warm and accommodating services, despite the fact that we have arrived slightly earlier than check-in time and he was the only staff on site, he not only offered to assisted us in signing up the ALL membership but also to check our luggage at the counter to improve our traveling experience. Having said the above , I was disappointed by the cleanliness of the room. Upon arrival, I noticed some areas that were not as tidy as I would have expected. The bathroom, in particular, could have been cleaner, which detracted from my overall comfort during the stay.Furthermore, I found some of the in-house rules to be too loose stringent and not clearly communicated. A good example is when many of us were enjoy the relaxing time at the pool and thermo spa sides whilst some teenager where playing soccer at the pool-side, we were all very uncomfortable and worried that the soccer ball may go out of control and hit us. Thus, It would be beneficial for the hotel to provide clearer guidelines to guests to avoid any confusion or misunderstandings. Overall, while the staff's hospitality was commendable, the cleanliness and clarity of in-house rules left something to be desired. With some improvements in these areas, Novotel Lake-side could provide a more consistent and enjoyable experience for guests.

Kia Ora Samantha, Thank you for sharing your experience at Novotel Lakeside Rotorua. We're glad to hear that you found the staff, especially Gurinder, to be friendly and accommodating. Your compliments will be passed on to him and the rest of the team. However, we apologize for any disappointment regarding the cleanliness of your room and the clarity of our in-house rules. We take cleanliness very seriously and will address this with our housekeeping team to ensure improvements are made. Additionally, we appreciate your feedback regarding the need for clearer guidelines for guests, and we will work on communicating our rules more effectively. Your feedback is valuable to us, and we're committed to providing a consistent and enjoyable experience for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. If you have any further concerns or feedback, please don't hesitate to contact us directly.

立地は良い

お客さまの声 2.0/5

匿名 ファミリー - 確認済みレビュー すべて

空調は壊れており、部屋の掃除はされていない。

Koji N. 様 ノボテル ロトルアでのご滞在中にご不便をおかけして申し訳ございません。エアコンやお部屋の清潔さに問題があったとのこと、大変残念に思います。これは私たちの基準を下回っており、不快感を与えたことを遺憾に思っています。皆様からのフィードバックは貴重であり、メンテナンスおよび清掃チームとともにこれらの懸念に対処し、改善が迅速に行われるよう努めます。空調設備の件につきまして、ご案内できず申し訳ございませんが、ご理解のほどよろしくお願いいたします。私たちは、お客様の信頼を回復し、将来的にはより良い経験を提供できることを願っています。 Edward Judd General Manager

Good location

トリップアドバイザーの評価 3.0/5

spenceleysUK トリップアドバイザー認証口コミ

The Novotel hotel was chosen for its location, which was great. Our Lake-view room, was nice and large, although somewhat dated, but it was quiet and comfortable. The lake view was across a playground and car park. Breakfast provided a large variety of choice, but the organisation wasn't at its best, and staff shortages seemed to affect things; eg. coffee machines being empty for some time, no milk, etc. Hot food was 'warm' at best. Right next to eat street, and opposite a superb ice cream parlour, which was great value for money. Not a bad hotel, but it has so much more potential.

Kia Ora Spence, Thank you for choosing Novotel Rotorua and for sharing your feedback. We're glad to hear that you appreciated our hotel's great location and the size of your lake-view room, despite it being somewhat dated. We apologize for any inconvenience caused by the breakfast organization and the shortages in staff, resulting in issues with coffee machines and milk availability. Your comments will be shared with our team for improvement. We're delighted that you enjoyed the proximity to Eat Street and Lady Janes ice cream parlor nearby. Your feedback is valuable to us, and we will strive to reach our full potential to provide an even better experience for our guests in the future. Thank you for staying with us, and we hope to welcome you back soon for an improved stay.

Good location!

トリップアドバイザーの評価 3.0/5

KasHaley Friends getaway - トリップアドバイザー認証口コミ

The best thing about this hotel is the location. Rooms are dated but clean. Good water pressure but slow check in process. Close proximity to Eat Street. - which provides a variety of restaurant options. Ice cream parlor across the street is worth the visit.

Kia Ora Kas, We're pleased to hear that you enjoyed the convenient location of Novotel Rotorua and found the rooms to be clean, despite being dated. Thank you for bringing the slow check-in process to our attention; we'll address this with our team to improve efficiency. It's great that you appreciated the good water pressure and the close proximity to Eat Street, offering a variety of dining options. We're delighted that you also enjoyed the nearby Lady Janes ice cream parlor. Your feedback is valuable to us, and we'll continue working to enhance the overall guest experience. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,559 件のレビュー 9.2/10 ロケーション
  • 2,696 件のレビュー 4.9/10 客室
  • 2,014 件のレビュー 7.1/10 サービス
  • 54 件のレビュー 3.7/10 インターネット
  • 1,079 件のレビュー 2.9/10 清潔さ
  • 999 件のレビュー 5.7/10 快適さ
  • 765 件のレビュー 4.3/10 設備
  • 695 件のレビュー 3.6/10 雰囲気

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ロトルアのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。