ノボテルロンドンウォータールー

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,987 件のレビュー

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113 Lambeth road, SE1 7LS ロンドン, イギリス

説明

ホテルのその他の情報

  • 187室のモダンな客室、コネクティングルームご利用可能

  • 観光名所へのアクセスが便利なロンドン中心部の立地

  • 観光で 1 日を過ごした後にリラックスできるサウナリウム

  • Clifton EnvironmentalによるALLSAFE認証取得済みホテル

  • 各国料理を提供するホテルのバー & レストラン

当ホテルの客室

ホテル所在地

ノボテルロンドンウォータールー

113 Lambeth road
SE1 7LS ロンドン
イギリス

GPS:51.494861, -0.118287

電話番号
ファックス +44 20 7793 0202

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

GOURMET BAR

ノボテルでは、味覚も楽しんでいただけます。カジュアルな雰囲気の中で、シンプルながら本格的なさまざまな郷土料理や多国籍料理をお楽しみください。何か召し上がりたい、または飲み物だけお望みの場合でも、当ホテルのレストランでは、ノボテルにしかない何かを見つけていただけることでしょう。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,987 件のレビュー

トリップアドバイザーの評価  4.0/5  3,956 件のレビュー

A delightful place to stay

トリップアドバイザーの評価 5.0/5

Clockwork_Kubrick ファミリー - トリップアドバイザー認証口コミ

We stayed here for 2 days to visit some sight seeing spots with our 8 yr old to celebrate her Birthday. We certainly picked the right hotel to do this. To say that employees make or break an establishment is 100% correct. Radha, the wonderful receptionist made our daughter feel so special on her Birthday and throughout our stay. Her friendliness and warmth are second to none. (Thank you so much Radha we will stop by again!) We stayed on the 3rd floor in a lovely quiet room with views of Westminster. A walk across the road brings you along the Thames and down to the London Eye. A pleasant stroll taking in the sights and a very central point for the East side of the city. Breakfast was busy but well run. Bar was also nice.. when people were in, it had atmosphere. Hotel is clean and beds comfortable. Would stay again. Thank you Novotel Waterloo.

Thank you Radha.

トリップアドバイザーの評価 5.0/5

Alv S トリップアドバイザー認証口コミ

I travel with work often and I stay at so many hotels, in fact I have stayed at this hotel before and they are usually pretty good, but on this occasion I happened to meet the wonderful Radha, She was so pleasant it made my entire trip, I have never felt so welcomed at a hotel. I had arrived early and was prepared to wait till 3pm to check in, Radha alerted me to the fact that as a loyal customer, I was entitled to an early check in. she was polite and courteous and although there was a disgruntled customer nearby, Radha never stopped smiling, while being checked in we spoke about places to visit and my homeland of Barbados. It really made me think that it is the people and the little things that they do well that makes a trip. If ever you go to the Novotel Waterloo, pray that you are fortunate enough to be checked in by Radha. Alvin

A mixed bag

トリップアドバイザーの評価 3.0/5

SarahE2547 ビジネス - トリップアドバイザー認証口コミ

I stayed for 3 weeks (Sunday to Friday). Rooms were nice but ask for one without an interconnecting door (you can hear every word that is said in the adjoining room). Rooms on the “garden” side (there is no garden) are really noisy from delivery vehicles and people standing outside the bar. Rooms at the front and “courtyard” side (there is no courtyard, just a view of Lambeth police station) are quieter. Forget trying to eat in the restaurant … the bar staff try to fob you off with saying the menu is the same as in the bar (but I wanted to eat in peace, not in a noisy bar) so they leave the restaurant area in darkness. Breakfast is nice if you like the most undercooked sausages and bacon I’ve ever seen and you like “hot” food stone cold. Handy hint - put your bread through the toaster twice and it just about looks cooked. Housekeeping was good for two weeks, then I got an unannounced knock at 4.45pm followed by a rapid entry before I’d even got out off the bed … for someone to check the room had been serviced. Yeah, right. Final straw was on checkout day. Checkout is 12 noon. Received another unannounced knock followed by a rapid entry at 8.45am … checking I would be leaving! One receptionist was friendly and helpful (young man), shame the others haven’t learnt from him.

Excellent customer service-reception and hospitality

トリップアドバイザーの評価 5.0/5

Fiona C トリップアドバイザー認証口コミ

Thank you and well done to Victoria and Kamila/Camila at reception and also to Louisa in the hospitality team. You all are super awesome at your roles. Keep up the excellent five 5 customer service. The cleaning team on the ground floor are brilliant too-super clean. p.s. A lady from the housekeeping team was very kind, sadly she was told off by a supervisor for helping instead of doing her job. Kindness is everyone`s job.

Appalling service from front desk! Made to feel like a criminal!

トリップアドバイザーの評価 1.0/5

QuinnsFishCafe ファミリー - トリップアドバイザー認証口コミ

Booked for my 40th birthday weekend away. Arrived early on Friday and as room wasn’t ready, we couldn’t check in. No issue, we left our bags off and headed out for a few hours. Came back around 5pm to check in. Went to pay the room with cash to be told the hotel is cashless. Informed that it states this clearly on the website (in a drop down box), no mention of this on the booking confirmation or anywhere you would expect to see it! Informed the staff at the desk that I had no card to pay as I had intended to pay cash. As it was by now after 5pm I wasn’t able to go to the bank and lodge cash. I agreed to allow the hotel to hold the 1st nights payment on my card until the next day when I could lodge cash. Next day lodged cash and went down to pay to be told that the payment on my Amex card would only be released upon checkout (not what was agreed). Asked several times to speak to the manager only to be told that the person I was speaking to was in charge of the front desk and she would deal with the issue. Paid 2 nights while they tried to sort the hold on my other card. Sunday evening we arrived back to the hotel to change to go out for my birthday dinner. Our room hadn’t be serviced. My wife rang down to see why and was told that we hadn’t paid for the 3rd night. We then were expected to sit in the room whilst the housekeeper cleaned around us. At this stage I’d had enough and booked a room for our final night in a nearby hotel! Such a shame as the room and location were great, but I wouldn’t book another stay in any Novotel hotel. There are much more professionally run hotels in the vicinity.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,270 件のレビュー 9.3/10 ロケーション
  • 1,452 件のレビュー 6.7/10 客室
  • 1,377 件のレビュー 8.1/10 サービス
  • 19 件のレビュー 8.3/10 インターネット
  • 837 件のレビュー 6.8/10 朝食
  • 708 件のレビュー 5.7/10 清潔さ
  • 427 件のレビュー 5/10 料理
  • 289 件のレビュー 4/10 設備

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。