ノボテル アンバサダー ソウル 江南 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 1,193 件のレビュー

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説明

ホテルのその他の情報

  • シンノンヒョン駅や COEX 近くの江南地区に位置し、空港へのアクセスも便利です

  • 332 室のモダンな客室と 400 名様まで収容可能な 12 室のビジネスミーティングルーム

  • 各国料理からビストロ料理まで取り揃えた 4 つの豪華なレストランとバー

  • 快適でプライベートな空間にてお客様のビジネスニーズに対応する Web/インターネットコーナーと無料の Wi-Fi

  • 健康およびリラクゼーション施設:プール、ジム、サウナ、ゴルフ場

当ホテルの客室

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ホテル所在地

ノボテル アンバサダー ソウル 江南

130 BONGEUNSA-RO, GANGNAM-GU, 韓国
06124 ソウル
韓国

GPS:37.505258, 127.028829

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  1,193 件のレビュー

トリップアドバイザーの評価  4.5/5  2,149 件のレビュー

2023エクセレンス認証

Good Services

トリップアドバイザーの評価 5.0/5

Vacation47525391162 トリップアドバイザー認証口コミ

The room here is clean thanks to the house keeping lady. The Concierge, Kevin Lee is very patient and helpful, help me to book kakao and my spa. Went extra mile to assists my enquires. Appreciate all the staffs here in Novotel for being helpful and patient in attending my queries. 5 stars for you all :)

beyond expectations

トリップアドバイザーの評価 5.0/5

Anne Munch J トリップアドバイザー認証口コミ

I just left the Novotel Amabassador Seoul Gangnam after having stayed there for three months! Extending my stay week by week, the reservation manager, Alex, went out his way to accommodate me and make me feel welcome. The concierge staff, especially Jeanne, and Pearley, and other wonderful concierges, answered any question I had, made me feel welcomed and at home, and initiated creating musuem and art itineraries for me. Staying for that long a time, I was cared for by the person cleaning my room, Angela, who left me with a sparkling clean room every day. She was indispensable to me, warm and engaging in meaningful conversations that brightened my day. Bella and Chloe were in charge of the executive lounge, where I spent hours working and enjoying the daily evening buffet daily. They too, made my stay so much more personable - as if among friends. I have been very impressed with the management of the hotel - the wonderful crew, the thorough cleaning, the accommodating front desk staff, the personable and helpful concierges, the excellent house keeping staff. Novotel Gangnam is a uniquely well run and well managed well hotel that I will always whole heartedly recommend to any traveler.

部屋の質とサービス全体が満足

お客さまの声 4.0/5

匿名 ビジネス - 確認済みレビュー すべて

歯ブラシはフリーにして貰いたい シャワールームのドアが完全に閉まらなかった為、水が漏れてきていた

Dear Guest, Thank you for choosing Novotel Ambassador Seoul Gangnam for your recent stay, and for sharing your feedback with us. We are pleased to hear that you were satisfied with the quality of your room and the overall service provided by our team. We regret any inconvenience caused by the shower room door not closing completely, resulting in water leakage. Your comments have been noted, and our maintenance team will promptly address this issue to ensure that it is rectified. Regarding your request for a free toothbrush, we would like to inform you that starting this month, in compliance with the new environmental regulations in Korea, it is now forbidden to provide free single-use amenities, including toothbrushes, in hotels. However, dental kit are available for purchase in our rooms mini-bar. Once again, we appreciate your feedback, as it helps us identify areas for improvement. We hope to have the pleasure of welcoming you back to Novotel Ambassador Seoul Gangnam for another enjoyable stay in the future. Warm regards, Jeanne Bessiere Guest Experience Manager

Great concierge services from Novotel Gangnam

トリップアドバイザーの評価 5.0/5

lydiayhlau ビジネス - トリップアドバイザー認証口コミ

I stay in Novotel Gangnam in a regular basis as the location is convenient and room is clean and well maintained. And I like the variety of the breakfast provided by Square. I recently stayed from Feb 26 to Feb 29. I like the efficient and polite services from the concierge very much. I met Pearly and a couple French ladies there. I lost my scarf in the lobby area and they would be able to quickly search and found for me. Pearly from HK is so nice who speaks Cantonese and Mandarin. She recommended a couple Korean Barbecue restaurants nearby. We went there and had a trial. We felt very fulfilled with the delicious Korean beef and affordable price

Dear Lydia, Thank you so much for sharing your recent experience at Novotel Gangnam. We are thrilled to hear that you consistently find our hotel to be convenient, clean, and well-maintained. Your kind words about our breakfast variety at Square are greatly appreciated. We strive to provide a diverse and satisfying dining experience for all our guests, and it's fantastic to know that you enjoyed it. We are particularly delighted to hear about the excellent service you received from our concierge team, especially from Pearly. We are proud to have team members like Pearly who go above and beyond to ensure our guests have a memorable stay. Your feedback is invaluable to us, and we look forward to welcoming you back to Novotel Gangnam on your next visit. Warm regards, Jeanne Bessiere Guest Experience Manager

Nice trip!

トリップアドバイザーの評価 5.0/5

Maps705180 トリップアドバイザー認証口コミ

The room was neat. Everyone I accounted were very friendly and accommodating. Especially, I'm so grateful for Isabelle who helped me make my reservation. She was so kind and careful in every process. concierge staffs were also kind and thanks to the reception staff for free room upgrade. I really appreciate it. Thanks to all, we traveled happily!

Dear valued guest, Thank you for taking the time to share your wonderful experience at our hotel. We are thrilled to hear that you found your room to be neat and that our team members exceeded your expectations in providing friendly and accommodating service. Your recognition of Isabelle's assistance in making your reservation is truly appreciated. We will make sure to pass on your kind words to her, as well as to our concierge and reception teams. It's fantastic to know that their dedication to guest satisfaction made your stay memorable. We are delighted that you enjoyed your complimentary room upgrade and that it contributed to your happiness during your travels. Providing exceptional experiences for our guests is at the core of what we do, and we are grateful for the opportunity to have been a part of your journey. We look forward to welcoming you back to our hotel in the future. Warm regards, Jeanne Bessiere Guest Experience Manager

との提携 TripAdvisor

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