プルマンドレスデンネヴァ

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 6 件のレビュー

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プルマンドレスデンネヴァ

Prager Strasse 2c
01069 ドレスデン
ドイツ

GPS:51.042492, 13.735454

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  • 駐車場
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
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当ホテルのレストラン「ルブルヴァール」では、グルメの胸が高鳴ります。メニューには世界各国の料理と季節の料理の両方をご用意しています。屋内と屋外のエレガントな雰囲気の中で、極上のお料理をお楽しみください。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  6 件のレビュー

トリップアドバイザーの評価  4.0/5  2,069 件のレビュー

Lacks attention to detail

トリップアドバイザーの評価 3.0/5

Ezpez トリップアドバイザー認証口コミ

DELUXE ROOM, 1 Queen Size Bed, view of old town, upper floors. For a hotel of this supposed quality I would have expected more attention to detail (see pictures). Reception – dangerous sockets, plugs and wires strewn across floor Bed side tables need sanding down and re-varnishing Bedroom and shower separated by glass screen with a translucent PLASTIC curtain which had to be pulled across to separate the areas. Why not use some form of proper curtain rather than a PLASTIC shower curtain IN the bedroom? Bathroom needs separate lighting for each of the shower/sink/toilet areas – if you get up in the night all three areas light up illuminating bedroom as well. Switch on one bed side light and again the whole room is illuminated. Only one very small bottle of body moisturiser. Bedroom carpet might have been fashionable once but now looks dated. Always thought Pullman brand was business types but this was overcrowded at breakfast with coah parties. What was very disturbing was I was asked to pay, after I had already pre-paid (conditon of booking) but I was able to quote card used, date and time of payment. But then I was told I had to pay Local/TouristTax (of which I am familiar with other bookings) - despite the print out I had saying "TAXES PAID" - the implication to me being that ALL taxes had been paid. The Receptionist said it was a common error and that they were often left having to explain the situation that on-line there is no mention of the additonal taxs to be paid on arrival. Now the things the “Manager” can reply to saying how pleased that I enjoyed some things… Yet another soft mattress but good duvet. Good storage in bathroom. Very good location for old part of Dresden town. Breakfast was good with a pleasant selection of hot and cold choices. Pleasant seating area in room offering great view through full length glass – although it’s like being in a shipping container, but with a view But overall I was VERY disappointed, it was VERY expensive for what it was. Premier Inns are cheaper and in the newly built ones, I would say better. Taking into consideration the problem of checking in and the lack of detail for a hotel of this supossed calibre, has put me off even trying another Pullman hotel in the future.

Dishonest staff body and bad properties. Good location but there are better places in the area.

トリップアドバイザーの評価 1.0/5

Nat N ファミリー - トリップアドバイザー認証口コミ

Absolutely one of the worst Accor hotels I've ever stayed in. Initially, we booked three rooms: one with a double bed and two with queens. However, at check-in, a lady named Emma mentioned that we booked the same 'queen' room for all three. Initially, I hadn't realized something was wrong, but I did intend to book rooms with different specifications for my sister and her husband, ensuring they had enough bed space. Since I was exhausted from the long travel from Berlin, I didn't check the booking in the app myself. Instead, I asked Emma if I had indeed booked as she said. Emma then stated that we booked two single rooms and one queen room, but she upgraded all of us to queen rooms. However, I knew I never booked a single room as they're usually too small. I checked the booking and discovered that I had indeed booked two queen rooms and paid a higher rate for the double. I spoke with Emma, insisting that I had paid a higher rate for it. Eventually, she placed my sister in the correct room we had booked, but she downplayed the price difference, stating it was only 5 euros. While this 5-euro discrepancy was an issue, her misleading attitude was unacceptable. I believe she should be held accountable by her manager, or at least through this candid review—the only negative one I've left in recent times. Emma's conduct was utterly disappointing and, dare I say, deceitful. She didn't just make an innocent mistake; she knowingly misled us about our bookings, attempting to pass off single rooms as the higher-paid double and downplaying the discrepancy as a mere 5 euros. Her misleading attitude and attempt to cover up the error were not only unprofessional but morally questionable. Such dishonesty in a service industry, where trust and transparency are paramount, is inexcusable. Additionally, there were issues with the keys for each room, requiring me to visit the front desk twice for corrections. Regarding the hotel itself, it was outdated, poorly designed, and the rooms were small and uncomfortable. There were no fridges, amenities, or anything up to the standard of a 4 or even 3-star hotel. Wifi not working without prior notice. And at check out, again another staff tried to hide another fault by excusing error of her colleague which is apparently not. In summary, it stands as the worst hotel experience in my recent travel history, not just because the properties but staff attitude and dishonestly whichh i started to feel that perhaps it's not just one but span over their staff body. I then strongly advise avoiding it at all costs.

Very good location but tight room space!

トリップアドバイザーの評価 4.0/5

Tyrone64 トリップアドバイザー認証口コミ

We stayed in Room 515 last Sept 28, 2023 in this hotel. Very good location, has many restos, shopping mall & stores just nearby and full cover in shower area but tight room space and there was not enough room to open 2 luggages. We noticed visibly the hotel standard was lower than other hotels under the Pullman chain like Parklane in Hong Kong.

Thank you for taking the time to share your feedback on your recent stay at Pullman Dresden. I greatly appreciate your insights and observations. I am delighted to hear that you found our location convenient, with easy access to various restaurants, shopping malls, and stores in the vicinity. However, I regret to learn that the room space did not meet your expectations. Our rooms meet the German 4-star standard, but I apologize for the inconvenience caused by the limited space, especially in accommodating luggage. I hope to have the opportunity to welcome you again in the future and provide you with an improved experience. Kind regards – Vivien Fenz, Social Media & Guest Relation Coordinator

Hotel with good potential but poor management

トリップアドバイザーの評価 2.0/5

avorkadi Couples - トリップアドバイザー認証口コミ

We favor Accor whenever and wherever we travel as it gives us peace of mind of the brand and the location they have which is amazing and is in the heart of the city. Pullman is no exception and I was amazed when I was there for the first time with my wife. Excellent reception, good room and breakfast. Evening we ended with a welcome drink which was kindly and called the day off. Second visit in August 2023 decided to go a bit lower and this where things went left. 1. As a courtesy sent an email for late checkout which I was refused saying in need to pay. 2. After reminding my status and some email exchange they agreed. 3. We selected a classic room I guess which was worst than most IBIS hotels 4. Paid and upgraded the room to a Superior room which was much better. I would recommend to be wise and look elsewhere like Hilton etc if you have to pay around 190euros per day If you don’t ind traveling 10 min then Hotel MightyTwice is an exceptional Hotel. Awesome staff. location and area nearby also you can save around 90 euros per night.

Thank you for taking the time and writing a review regarding your stay. I appreciate your kind words about your first stay and that you are a loyal Accor member. However, I am a bit confused and unhappy about your negative rating. My colleague Ms. Keß had been looking forward to your feedback when she had inquired with you personally via email right after your departure. She wanted to reassure herself if you have fully enjoyed your stay with us, since our colleague approached her about the initial difficulties in the beginning. I am as glad as you are that we were able to provide you with the complimentary late check-out and that you and your wife could enjoy the benefits of our superior category. The Pullman Team would be happy to welcome you again in Dresden and meet your expectations again like we did during your first stay.

Centrally located, requires a refurb

トリップアドバイザーの評価 2.0/5

VonVintlo トリップアドバイザー認証口コミ

Very centrally located hotel, clise to the main train station and great access to shopping district. Easy walk through to many sights and the river. Hotel needs a refurbishment, no kettle in room. Awkward shower in middle of the room requiring the closing of a curtain for privacy. Aircon works well, wifi ok. Beds not very comfortable

Good afternoon, thank you for taking time to share your impressions of your stay with us. I am very pleased that you liked the location and the accessibility. I can understand that you missed a kettle but in order to make our hotel even more environmentally friendly, we have decided to provide kettles only from the superior room category upwards. However, we would be happy to bring one to your room during your next visit, just let us know. It's a pity that you didn't quite like our bathroom concept and that you found the beds uncomfortable. As we try to please all our guests as much as possible, we decided on a hardness level 2 for our mattresses. I hope you still enjoyed your stay and we would be happy to welcome you again soon. Kind regards, Vivien Fenz - Social Media & Guest Relation Coordinator

との提携 TripAdvisor

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