説明
ホテルのその他の情報
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新しく改装されたホテル
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斬新なワインディスペンサーのある心地良い環境
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理想的なロケーションです。市街の中心部から徒歩わずか5分
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ホテルの駐車場
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ファミリーフレンドリーなホテルです。スーペリアルームには最大3名様までご滞在可能です。
当ホテルの客室
ページ中 ページ
ホテル所在地
ホテルメルキュールウィーンシティ
Hollandstrasse 3
1020 ウィーン
オーストリア
GPS:48.215123, 16.376181
Eメール
アクセスと交通機関
ページ中 ページ
U1/U4 SCHWEDENPLATZ
鉄道駅
アクセス: 400 m / 0.25 mi 7 min walk
WEST
鉄道駅
アクセス: 4 km / 2.5 mi 30 min walk / 15 min drive
WIEN WESTBAHNHOF
鉄道駅
アクセス: 4 km / 2.49 mi 30 min walk / 15 min drive
SOUTH
鉄道駅
アクセス: 5 km / 3.13 mi 30 min walk / 10 min drive
SUDAUTOBAHN A2
高速道路出口
アクセス: 12 km / 7.46 mi
WESTAUTOBAHN A1
高速道路出口
アクセス: 15 km / 9.32 mi
ページ中 ページ
STEPHANSDOM
史跡
アクセス: 500 m / 0.31 mi 5 min walk / 5 min drive
RINGSTRASSE
史跡
アクセス: 500 m / 0.31 mi 10 min walk
HOFBURG
史跡
アクセス: 1 km / 0.62 mi 5 min drive
RONACHER
娯楽/劇場街
アクセス: 1.2 km / 0.75 mi 20 min walk / 10 min drive
PRATER
遊園地
アクセス: 1.5 km / 0.94 mi
KONZERTHAUS
オペラ/コンサートホール
アクセス: 1.5 km / 0.94 mi 20 min walk / 10 min drive
議会
史跡
アクセス: 1.8 km / 1.12 mi 25 min walk / 9 min drive
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タクシー
15 EUR 15 EUR
タウンホール
史跡
アクセス: 1.9 km / 1.18 mi 25 min walk / 8 min drive
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タクシー
15 EUR 15 EUR
HAUS DES MEERES
水族館
アクセス: 2 km / 1.25 mi 20 min walk / 10 min drive
STAATSOPER
オペラ/コンサートホール
アクセス: 2 km / 1.24 mi 20 min walk / 5 min drive
BURGTHEATER
娯楽/劇場街
アクセス: 2 km / 1.24 mi 20 min walk / 10 min drive
自然史博物館
美術館/博物館
アクセス: 2 km / 1.24 mi 20 min walk / 10 min drive
美術史博物館
美術館/博物館
アクセス: 2 km / 1.24 mi 20 min walk / 10 min drive
MUSEUMSQUARTIER
美術館/博物館
アクセス: 2.5 km / 1.55 mi 22 min walk / 15 min drive
THEATER AN DER WIEN
娯楽/劇場街
アクセス: 2.5 km / 1.55 mi 30 min walk / 8 min drive
GASOMETER
オペラ/コンサートホール
アクセス: 3.5 km / 2.17 mi 2 min walk / 15 min drive
技術博物館
美術館/博物館
アクセス: 6 km / 3.73 mi 50 min walk / 20 min drive
シェーンブルン動物園
動物園
アクセス: 10 km / 6.21 mi 20 min drive
SCHLOSS SCHONBRUNN
観光名所
アクセス: 10 km / 6.21 mi 20 min drive
ページ中 ページ
ドナウ運河
運河
アクセス: 200 m / 0.12 mi 2 min walk / 1 min drive
ALTE DONAU
湖
アクセス: 1.5 km / 0.94 mi 10 min drive
フォルクスガルテン
公園
アクセス: 1.5 km / 0.93 mi 20 min walk / 10 min drive
市立公園
公園
アクセス: 1.5 km / 0.93 mi 22 min walk / 5 min drive
プラーター
公園
アクセス: 2 km / 1.24 mi 22 min walk / 10 min drive
ブルグガルテン
公園
アクセス: 2 km / 1.24 mi 28 min walk / 9 min drive
ドナウ島
公園
アクセス: 6 km / 3.73 mi 1 hrs 30 min walk / 16 min drive
カーレンベルク
森林
アクセス: 13 km / 8.07 mi 2 hrs 25 min walk / 25 min drive
ページ中 ページ
カメリータマルクト
レストラン/カフェ街
アクセス: 400 m / 0.25 mi 5 min walk / 2 min drive
目の保養
レストラン/カフェ街
アクセス: 400 m / 0.25 mi 5 min walk / 4 min drive
モットー アム フルス
レストラン/カフェ街
アクセス: 500 m / 0.31 mi 7 min walk / 2 min drive
ゴールデンクォーター
ショッピング街
アクセス: 800 m / 0.5 mi 13 min walk / 6 min drive
フィグルミュラー
レストラン/カフェ街
アクセス: 900 m / 0.56 mi 12 min walk / 5 min drive
トレンチ
ショッピング街
アクセス: 1 km / 0.62 mi 15 min walk / 6 min drive
コールマルクト
ショッピング街
アクセス: 1 km / 0.62 mi 14 min walk / 6 min drive
KLYO
レストラン/カフェ街
アクセス: 1 km / 0.62 mi 14 min walk / 7 min drive
KARNTNERSTRASSE
ショッピング街
アクセス: 1 km / 0.62 mi 15 min walk / 10 min drive
MARIAHILFERSTRASSE
ショッピング街
アクセス: 3 km / 1.86 mi 20 min walk / 10 min drive
ホテルサービス
チェックインはからです - チェックアウトはです
- 駐車場
- ペット可
- 車椅子でのご利用に対応
- Wifi
- エアコン
- 朝食
- バー
- 会議室
- 全館禁煙
Wine bar
セルフサービスエリアでは、グラスワイン、各種軽食、その他のお飲み物をお楽しみいただけます。
朝食
おいしい朝食で 1 日のスタートを。月曜日から金曜日の 6 時 30 分から 10 時まで、土曜日と日曜日の 7 時から 10 時 30 分まで、種類豊富な朝食ビュッフェをお楽しみください。
お客様のご意見
Clean and modern but no charm! Poor internet connection and a few other problems!
トリップアドバイザーの評価 3.0/5
Susie G Couples - トリップアドバイザー認証口コミ
Dear Susie, Thank you for sharing your feedback with us. We're glad to hear that you found our hotel clean, modern, and well-located. However, we regret that your experience did not meet your expectations in some areas. We apologize for any inconvenience caused by the poor internet connection. Providing reliable Wi-Fi is important to us, and we will investigate the issue further to ensure that it is addressed promptly. Additionally, we apologize for the lack of charm compared to your previous stay at our hotel in Prague. While we strive to create a welcoming and inviting atmosphere for our guests, we understand that personal preferences vary. We regret for the cramped room and the limited selection of English channels on TV. Your feedback is valuable to us, and we will take it into consideration as we work to improve our facilities and services. We are really sorry that your experience did not meet your expectations, and we understand your decision not to return. If you would like to discuss your concerns further, please feel free to contact us directly. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience. Best regards, Guest Experience Team Mercure Wien City
Uncleaned room - do not stay
トリップアドバイザーの評価 1.0/5
SadafKhan14 Couples - トリップアドバイザー認証口コミ
Dear Sadaf, I want to sincerely apologize for the incredibly disappointing experience you had during your recent stay at Hotel Mercure Wien City. Your detailed account of the numerous issues you encountered is deeply concerning, and I assure you that this does not reflect the high standards of cleanliness and service that we strive to uphold. I am truly sorry for the unacceptable conditions you encountered in your assigned bedroom upon arrival. This is completely unacceptable, and I understand how distressing and inconvenient it must have been for you. Rest assured that I have personally addressed this matter with our housekeeping team to ensure that thorough measures are taken to prevent such incidents from happening again in the future. I apologize for the inconvenience you experienced when seeking a resolution to the cleanliness issues. It is regrettable that we were unable to provide you with suitable alternative accommodations promptly. Your feedback regarding the breakfast offerings has also been noted, and we will take steps to improve the quality and variety of our breakfast options. Regarding the compensation offered, I understand that a €5 drink voucher was not adequate considering the severity of the situation. Please accept my sincerest apologies for this oversight. I will personally review our compensation policies to ensure that appropriate measures are taken to address such situations more effectively in the future. Your experience falls far below the level of service we aim to provide, and I want to assure you that we take your feedback very seriously. Please know that your concerns have been shared with our entire team, and we are taking immediate steps to rectify the issues you encountered. Once again, I apologize for the inconvenience and disappointment you experienced during your stay. It is our hope that you will give us another opportunity to regain your trust and provide you with the exceptional experience that you rightfully expect and deserve. Sincerely, Magali Kempes Moll Guest Experience Manager
Thank you for your hospitality
トリップアドバイザーの評価 5.0/5
vishal B Couples - トリップアドバイザー認証口コミ
Dear Vishal, Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay and that our team, especially Stefnie at the front office and the housekeeping staff, made a positive impression on you. Our front office team take great pride in providing exceptional service and ensuring that our guests feel welcomed and well-informed from the moment they arrive. We're delighted that our lovely colleague warm welcome and helpful guidance added to the enjoyment of your stay. We're also grateful for your kind words about the housekeeping staff, particularly the individual taking care of your room. Providing clean and comfortable accommodations is a top priority for us, and we're glad to hear that our housekeeping team met your expectations. However, we're sorry to hear about your experience with one of our front office staff members. We apologize for any inconvenience caused by their attitude, and we will address this issue with our team to ensure that all guests are treated with the utmost respect and professionalism. Your feedback is invaluable to us as it helps us continually improve our services and guest experiences. We appreciate your understanding and hope that you will choose to stay with us again in the future. If you have any further comments or concerns, please feel free to reach out to us directly. Thank you once again for your kind words, and we look forward to welcoming you back soon! Warmest regards, Mercure Wien City Guest Experience Team
Baddest experience ever
トリップアドバイザーの評価 1.0/5
aliciakeys333 Friends getaway - トリップアドバイザー認証口コミ
Dear Aliciakeys333, We're truly sorry to hear about your recent experience with us. Please accept our sincerest apologies for any inconvenience or disappointment you encountered during your stay. Providing a pleasant and comfortable experience for our guests is our top priority, and it's disheartening to learn that we fell short of meeting your expectations. We take your feedback seriously and will address the issues you've mentioned with our team, particularly regarding the service at the front desk and the quality of breakfast. We aim to provide excellent service and amenities that reflect the standards of a four-star hotel, and we regret that we did not meet this standard during your visit. Your feedback is invaluable to us as it helps us identify areas for improvement. We truly appreciate your candid review, and we assure you that we will take the necessary steps to prevent similar issues from occurring in the future. We understand that this experience may have tarnished your impression of our hotel, but we hope that you will consider giving us another chance to exceed your expectations in the future. If you would like to discuss your experience further or if there is anything we can do to make amends, please don't hesitate to reach out to us directly. Once again, we apologize for the inconvenience, and we thank you for bringing these concerns to our attention. We hope to have the opportunity to welcome you back and provide you with the exceptional experience that you deserve. Sincerely, Mercure Wien City Guest Experience Team
Baddest experience ever
トリップアドバイザーの評価 1.0/5
AAA123F Friends getaway - トリップアドバイザー認証口コミ
Dear AAA123F, We are deeply disappointed to learn about your recent experience at our hotel, and we sincerely apologize for the level of service and inconvenience you encountered during your stay. As a valued Diamond member, your satisfaction is of utmost importance to us, and we regret that we failed to meet your expectations on this occasion. We are truly sorry for any unprofessionalism displayed by our receptionist during the check-in process. This behavior does not align with the high standards of service and professionalism that we strive to maintain. Your concerns regarding the lack of acknowledgment of your Diamond member status and the discrepancies in room amenities have been duly noted, and we will address these issues with our team to ensure that such oversights do not recur in the future. Regarding the provision of room service and complimentary amenities, after discussing your complaint with our fellow receptionists, I was informed that you have been upgraded to our Privilege category for both of the rooms booked, completely free of charge. This upgrade includes a range of exclusive amenities and benefits to enhance your stay with us. In addition to your upgraded accommodations, you received complimentary bottled water replenished daily. Our minibar offerings was also be provided to you at no extra cost, allowing you to indulge in a selection of beverages at your convenience. Furthermore, as Privilege guests, you had access to all the amenities that are standard in our Privilege rooms. This includes enhanced room features, among others, comfortable bathrobes and slippers to ensure a truly relaxing and enjoyable stay. Also, as compensation for the inconvenience, we have credited courtesy points to your All member card. We appreciate as well your feedback on the breakfast options, and we will certainly review our offerings to ensure a wider variety and better quality for our guests. Your feedback regarding the value of your booking and the points deducted from your account is also noted, and we will review our pricing and reward policies to ensure fairness and transparency for all guests. Please rest assured that your feedback is taken seriously, and we are committed to making the necessary improvements to enhance the overall guest experience. We hope that you will give us another opportunity to regain your trust and provide you with the excellent service that you rightfully expect and deserve. Thank you for bringing these issues to our attention, and we hope to have the chance to welcome you back for a more positive experience in the future. Sincerely, Mercure Wien City Guest Experience Team
との提携 TripAdvisor