ソフィテルレジェンドメトロポールハノイ 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 3,568 件のレビュー

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15 Ngo Quyen Street, ベトナム, 100000 ハノイ, ベトナム

説明

ホテルのその他の情報

  • 「受賞歴のある、ベトナム、フランス & ヨーロッパ料理」

  • 「美しい庭園、屋外プール、スパとフィットネスジム」

  • ハノイでのレジャーおよびビジネスでのご旅行に最適です

  • 「オペラハウスと旧市街に近い絶好のロケーション」

  • 「ロマンチックなテーマの中、強烈なキャラクター、歴史、静けさをお楽しみください」

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ホテル所在地

ソフィテルレジェンドメトロポールハノイ

15 Ngo Quyen Street, ベトナム
100000 ハノイ
ベトナム

GPS:21.025616, 105.856115

電話番号
ファックス +84 24 3826 6920

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス
建物付近
  • 駐車場

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  3,568 件のレビュー

トリップアドバイザーの評価  5.0/5  8,656 件のレビュー

2024エクセレンス認証

Best breakfast buffet you will ever experience!

トリップアドバイザーの評価 5.0/5

cjhn08 トリップアドバイザー認証口コミ

This is a lovely hotel with attentive and kind staff and the beds and rooms are very comfortable. The star of our stay though was the breakfast buffet, the absolute best we have ever experienced anywhere in the world! So much variety it was overwhelming, and it was all so good! The tour of the bunker was interesting, but no need to go out of your way to take it, do it if it is convenient to do. The pool bar has a great atmosphere, however our cocktails were, lets say, interesting. But again, wonderful staff, everywhere in the hotel.

Excellent

トリップアドバイザーの評価 5.0/5

David T トリップアドバイザー認証口コミ

Great location, excellent facilities and top notch service. Our room was not huge but was well laid out and had everything we needed. It was in good condition – and things like the double glazed windows to minimise noise were really appreciated. The buffet breakfast is excellent, with a wide selection of food. The courtyard pool, bar, etc are very relaxing, particularly as a peaceful space in the middle of Hanoi. I found the pillows in the room too soft, but within 15 minutes of a call I had a nice firm pillow delivered to the room. Plentiful drinking water is provided to the room and regularly topped up, which was much appreciated since the temperatures were very hot and humid during our visit. It is not cheap but it is very hard to find fault with the Metropole. Worth a mention – the hotel offers guests a free tour of a bunker complex under the hotel, which was used by hotel guests during the American war. We found the tour very interesting, and hearing the stories of that time from our guide, who was a small boy living in the city at the time, was very moving. You need to book this tour with the concierge earlier in the day.

Charming hotel that does everything right

トリップアドバイザーの評価 5.0/5

DayTrip655950 トリップアドバイザー認証口コミ

Booked a premium Opera wing room but upon checking in was asked if I wanted to upgrade to the renovated Heritage wing for $91USD including breakfast. Decided to upgrade as the flight tomorrow morning was 9.30 and breakfast starts at 6am so was doable and I wanted to see how the renovated rooms were like. Anyway I prefer the modern opera wing better as the rooms were brighter and this was due to the color of the furnishing and the size of the windows. But as always the rooms were spotless and immaculate.

正直がっかり

お客さまの声 1.5/5

匿名 カップル - 確認済みレビュー すべて

宿泊を楽しみにしていただけに正直がっかりした ラグジュアリークラスのホテルには年間で数回程度は宿泊するが、まだまだそのクラスには届かない印象 ・案内不足 全体的に案内が不足している 朝食時間、朝食会場、WiFiの有無、はこちらが聞かなければ知ることができなかった 他にも聞けていないサービスがあるのではないかと思いながら過ごした ・日本語対応 各旅行会社の案内に日本語対応可能とあったが、フロントで聞いたところ日本語対応はできないとのこと 表示を改めたほうが良い ・朝食 席に通された後、他のお客様に案内済みの席だったようでバッティングした 客同士では大変気まずい思いをしたが、スタッフは気にせず別の席を案内するのみ、別の席に移動後もブュッフェなのか、何か用意されるのかも説明なくただ座って待つことになり、最終的にこちらからブュッフェに取りに行っていいか聞いて解決した サービスのクオリティの低さを痛感した 建物や清潔さなどは十分だと思った

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Legend Metropole Hanoi. We are truly sorry to hear that your experience did not meet your expectations and we sincerely apologize for any inconveniences you may have encountered during your stay. We appreciate your feedback regarding the lack of information provided and the issues you faced with Japanese language support. Rest assured that we will review our procedures and communication to ensure that all guests receive clear and concise information about our services and facilities. Furthermore, we apologize for the confusion at breakfast and the lack of explanation about the buffet options. We will address this with our team to ensure that all guests are properly informed and assisted during their dining experience. We take great pride in the cleanliness and upkeep of our property, and we are delighted to hear that this aspect of your stay met your expectations. Once again, we apologize for any shortcomings you experienced during your stay with us. Your feedback is invaluable to us as we strive to continuously improve our guest experience. Should you choose to give us another opportunity in the future, we would be more than happy to welcome you back and provide you with the exceptional service that Sofitel Legend Metropole Hanoi is known for. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Rendezvous of World Travellers

トリップアドバイザーの評価 5.0/5

BoysieW Couples - トリップアドバイザー認証口コミ

How fun to finally stay at the Metropole and watch the world go by at one of its inimitable outdoor sidewalk tables. Even better if there is a gentle rain! So many people who travel have stayed here, it’s fun to join this group. But, to us the OLD section is essential to stay in. NOT the new shiny, noisy, marble laden addition. This lobby and section seem loud and raw. We preferred the old staircase up and down, a lovely walk each day to the gorgeous breakfast each morning. Very helpful concierge found me a tailor nearby to copy a few linen dresses. Great service.

Dear BoysieW, We appreciate you taking the time to share your experience of staying at the Metropole and we are delighted to hear that you enjoyed being a part of the diverse group of world travelers who have graced our hotel. It brings us immense joy to hear that you relished watching the world go by from one of our iconic outdoor sidewalk tables, especially during a gentle rain. We understand and appreciate your preference for the charm and character of the old section of the hotel, and we are thrilled that it added to the unique experience of your stay. We are pleased to hear that you found our concierge service to be helpful in assisting you with finding a tailor nearby to copy your linen dresses. Providing excellent service and personalized assistance to our guests is what we strive for, and we are happy that we could meet your expectations in this regard. Thank you for choosing to stay with us and being a part of the rich history and legacy of the Metropole. We hope that your memories of your time here will be cherished, and we look forward to welcoming you back for another memorable stay in the future. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 693 件のレビュー 9.5/10 ロケーション
  • 848 件のレビュー 8.5/10 客室
  • 1,784 件のレビュー 9.5/10 サービス
  • 526 件のレビュー 9.1/10 料理
  • 511 件のレビュー 9.3/10 雰囲気
  • 322 件のレビュー 9.3/10 朝食
  • 263 件のレビュー 6.2/10 快適さ
  • 138 件のレビュー 9.1/10 清潔さ

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。