Mercure Chambery Centre Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,230 件のレビュー

Mercure Chambery Centre Hotel - Image 1
Mercure Chambery Centre Hotel - Image 2
Mercure Chambery Centre Hotel - Image 3
Mercure Chambery Centre Hotel - Image 4

説明

ホテルのその他の情報

  • We are located opposite Chambéry-Challes Les Eaux train station

  • Co-working space by LE TISSOIR with unlimited fiber WIFI connection

  • Private, underground car park

  • Rooms under renovation

  • Modern and warm seminar rooms

当ホテルの客室

ホテル所在地

Mercure Chambery Centre Hotel

183 Place de la Gare
73000 CHAMBERY
France

GPS:45.570847, 5.919596

アクセスと交通機関

ホテルサービス

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敷地内
  • 駐車場
  • ペット可
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

LE 183

Relax in the evening over a drink or soft drink in our cozy hotel bar.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,230 件のレビュー

トリップアドバイザーの評価  4.0/5  719 件のレビュー

Disappointing

トリップアドバイザーの評価 1.0/5

Lavinia A トリップアドバイザー認証口コミ

Accepting that Friday nights in ski season rooms are in high demand near the ski resorts, but this hotel was still extremely disappointing especially given the price we had to pay. I've stayed in a number of Mercure hotels and have never been this disappointed by the experience. The initial signs were good, an email sent prior to our arrival suggested that the team were keen to help and if we were unable to park in the hotel private parking (to pay for extra, which again, at the prices charged is ridiculous, but yes I understand space is a premium but still...), they would help us to find a suitable alternative. Well all those signs were dashed when we got to reception. The staff member checking us in was happier to have conversations with other people whilst barking questions at us randomly. It was difficult to tell if they were speaking to us or the other person but they seemed to feel it was just that we didn't understand (not true, I was tired yes, but perfectly in control of my faculties, if you're addressing a question then maybe try doing so to my face so I know you're speaking to me and not halfway through your sentence to someone else). There wasn't sufficient space left in the car park for our car, but absolutely zero help was forthcoming in terms of giving us a view as to alternatives. So no thanks due there. Fortunately we're self sufficient and in the end found a solution which was a lot cheaper than the alternative offered by the hotel, and still secure. So perhaps that's why they don't want to help, less repeat custom if the customers realise there's a better option? And then the room. Final straw. Absolutely nothing like the website. Tired, old carpet, old decor. Rip off. The bathroom also poor - a wet room, but the floor wasn't properly levelled so the water ran everywhere, and not even a curtain to help protect the other surfaces in the room. A mop provided, but too big to reach into the small corners, so wet, slippy floors still in the morning. Every stay we've had in the cheaper budget hotels under the same ownership have been better. This hotel just seems to be trading on it's location and never mind the customer.

Dear LAVINIA ASQUITH, Thank you for taking the time to give us your feedback. The room that you had was the one that you booked, a standard disable room. That's the reason why it does not look like the classic standard room on the website and nothing encumber the bathroom floor for the guests that has a wheelchair. We're sorry that you felt that the front desk was not happy to guide you. We hope to get another chance to convince you in a future reservation. Best regards, Sara Dharsma Front Office Manager

UNCOMFORTABLE

トリップアドバイザーの評価 2.0/5

ANDREA P ビジネス - トリップアドバイザー認証口コミ

IT IS NOT A 4 STARS HOTEL, it may be a 2 STARS HOTEL, small room small bathroom, very poor breakfast at price of 14 euro. The sheets of the bed are much smaller than the size of the bed and not stable during the night. The bathroom is made of plastic like in a caravan I spent 126 euro sleeping in a 2 STARS HOTEL

Dear Andrea P, Thank you for taking the time to give us your feedback. We’re trully sorry that the room did not meet your expectations. Be informed that we’ve started to make a full renovation of the hotel. We’ve already done the lobby, the corridors, the meeting rooms and the breakfast room. We’ve renovated 2 floors already, next step starting next week. We are sorry for your dissatisfaction with the breakfast. Our products are local and carefully selected, which explains the slightly high price. We prefer to choose the quality to satisfy the greatest number of our customers. We hope to get another chance to convince you in a future reservation. Best regards, Sara Dharsma Front Office Manager

Disingenuous & Disappointing and smoky!

トリップアドバイザーの評価 1.0/5

Alas1967 Solo travel - トリップアドバイザー認証口コミ

Though their website claims one will be refunded when cancelling with 18+ hours notice, they refused to refund even one night when I was forced to leave two night early. Clearly within their rights to charge me for the first night, but to not reimburse the second night - nor the two breakfasts? What kind of "4 star" hotel does that? Similarly, what hotel asks you to check out of your room and wait in the common room while your new room (NOT an upgrade!) Is prepared?! Oh yes, first room reeked of smoke!

Very bad hotel

トリップアドバイザーの評価 1.0/5

maryaG898FF ビジネス - トリップアドバイザー認証口コミ

The bedroom is totally stinky…. With dirty carpet, damaged furniture, old and ugly bathroom, a lot of noise coming from outside. The service is unprofessional. Definitively a place to avoid! I will never come back here.

Typical Mercure well located

トリップアドバイザーの評価 4.0/5

DaveNKent Couples - トリップアドバイザー認証口コミ

We’ve stayed here before due to its convenient location and reasonable price. The staff were friendly and helpful. The rooms are typical Mercure and fine for an overnight stay. We enjoyed a drink in the bar but skipped breakfast which seemed quiet expensive. Parking in the underground car park was €8 for my motorcycle. Although you have to drive around the block to enter the car park you can access the hotel from it.

Hello Sir, Thank you for taking the time to share your experience with us! We are sorry to see your dissatisfaction with the breakfast. Our products are local and carefully selected, which explains the slightly high price. We prefer to choose quality over quantity to satisfy the greatest number of our customers. Nevertheless, we offer a breakfast at the reduced rate of 8.50€ every morning at the reception from 06:30 to 12:00. This breakfast is a continental buffet consisting of hot drinks, orange juice, pastries, baguette and fruit that you can have in a friendly atmosphere under our glass roofs bathed in light. It was a pleasure to welcome you to our hotel, we hope to welcome you again very soon! Amber, Receptionist,

との提携 TripAdvisor

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